Back

Honda of Indian Trail

Indian Trail, NC

2.8
474 Reviews

4918 US-74 West

Indian Trail, NC

28079

Directions

By Type

Showing 474 reviews

April 05, 2009

We bought our Certified Pre-Owned Honda CR-V here, and have brought it in for service ever since. The purchase experience was awesome, there was NO pressure like at other Honda facilities, and that's actu More

by tomivich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
Apr 21, 2009 -

Honda of Indian Trail responded

What I enjoyed about your comments is to hear the recurring words like “No pressure” “extremely reasonable” that we keep seeing from our customers, because we are about making a deal, but a better experience. BUT the other words like “AWESOME” and “Phenomenal” they are pretty cool too!!!!!!!!!!!!!!!!!!!!!!!!!! We appreciate you. Greg Nalewaja (General Manager)

April 05, 2009

Excellent service, even picked me up to bring me to the dealership to get my car after the repairs had been completed. The repairs were compeleted within the time they said they would be done and a review More

by toddkruse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service manager
Apr 21, 2009 -

Honda of Indian Trail responded

Eric is committed to the long term growth of our service department. I have to share two things with you that he has concentrated on. First, he has worked hard to instill into his team how important you are, and providing a great service experience is very important. Secondly, he has done a great job assembling some of the best Honda technicians in the area, and quality of work at our store has the highest rating in NC and SC. Thank you. We appreciate you. Greg Nalewaja (General Manager)

April 01, 2009

My experiene with the service department at Metro Honda was everything that a customer would hope for. The people were nice and willing to help and the facility was very clean. I was pleased with the overa More

by jeeptech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Allison
Apr 21, 2009 -

Honda of Indian Trail responded

Thanks, we appreciate you choosing us! Greg Nalewaja General Manager

March 31, 2009

Robert was a joy to work with, he answered all of my questions and was very knowledgeable. He made my shopping experience enjoyable and stress free. Never have i felt so comfortable shopping for a car. More

by Eagle54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Duncan
Mar 31, 2009 -

Honda of Indian Trail responded

Thank you…I am very proud to have Robert on our team. He is one of the leaders in our organization; that’s because Robert leads by example. In recommending Robert you can rest assured every referral will receive the very best treatment from him. Thanks you…we appreciate you. Greg Nalewaja

March 30, 2009

Robert and Larry did an excellent job describing the car and it was everything I expected!! They were extremely polite and great to work with. The only issue I had was the length of the bill out process, b More

by joshsutphin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Duncan
Mar 31, 2009 -

Honda of Indian Trail responded

I apologize you did not get though our bill out process quickly, I can assure you we will look into that delay. I will let Robert, and Larry know of your great purchasing experience. Thanks…we appreciate you. Greg Nalewaja General Manager

March 28, 2009

The absolute best dealership I've experienced. We have bought 3 Hondas from Metro and the service after the sale has been outstanding. The sales and service staff are great and they actually remember you More

by tiger77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patty Jones
Mar 28, 2009 -

Honda of Indian Trail responded

Thank you…over a year ago we assembled the entire staff and asked everyone to describe in one sentence, how our customers would best like to think of their experience with us. We all agreed on “Metro Honda…Your friendly neighborhood Honda Dealer of Union County”. We had the motto placed 35 feet across the wall in our showroom. When you visit us, you’re considered a neighbor to our staff, not a customer….enjoyed reading you’re comments. Thank you all you’re repeat business…we appreciate you. Greg Nalewaja General Manager

March 27, 2009

Staff was very helpful and it was a pleasant experience purchasing our new vehicle. Matt really helped us identify our needs and matched us with the best possible vehicle according to our budget. Pricing More

by mmoservt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hatfield
Mar 28, 2009 -

Honda of Indian Trail responded

Thank you for taking time to write these kind words about Matt. We are very proud of our people, and Matt is a great part of our team. The positive experience, and comfortable pricing you experienced, is very important to us, and Matt always goes the extra mile to provide that to his customers. Thank you…we appreciate you. Greg Nalewaja General Manager

March 26, 2009

I would highly recommend Metro Honda of Union County. I recently took my 186,000 mile Odyssey in for some electrical issues and a slow oil leak. I gave this place the highest marks because... 1) their More

by lisabiehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Allison
Mar 28, 2009 -

Honda of Indian Trail responded

I want to commend you for mentioning our pricing. We understand during these difficult times you’re budgets are already stretched. We have scrutinized and lowered all prices in our store, because we would expect the same for our families. An example is our timing belt package, other dealers are charging $795, we are lowered ours to $399 with parts and labor. With lower prices we will still hold ourselves to the highest level of customer service. Jeremy Allison is an example of that level of commitment to customer service. Thanks You…we appreciate you. Greg Nalewaja General Manager

March 21, 2009

Brought my car in for oil change and asked to have brakes checked. They showed me results of checking the brakes and I was able to get pads and rotor work done right away. Great price and service, defintel More

by ncarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patty Jones
Mar 21, 2009 -

Honda of Indian Trail responded

Thank You for your positive Comments! When you are interested for another car, ask for me and I will personally make sure you have a great price, and experiance with your purchase at Metro Honda of Union County. Greg Nalewaja General Manager

March 20, 2009

The easiest and most efficient use of my time by any dealership for any car purchase! No unnecessary waiting or "jumping" thru hoops like lots of dealerships make you do before settling on a deal. Very More

by tgreenway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Duncan
Mar 21, 2009 -

Honda of Indian Trail responded

I agree with you completely! I want you to have the same experiance, I would like to have in purchasing a Honda. Simple, no games, just straight forward, best price and roll! Our team prides ourself on being a different dealership for the rest of the pack, and a better choice! Greg Nalewaja General Manager