Honda of Indian Trail

Everyone is friendly, accommodating, and tries to meet specific needs for both the type of car and the budget. Stan is a great guy with very good followup and making sure we are happy with the vehicle and specific needs for both the type of car and the budget. Stan is a great guy with very good followup and making sure we are happy with the vehicle and service. More

This is my second purchase with this dealership. JT was very friendly and really worked with me and my husband in getting the best deal. We recommend JT to work with. Very very very nice guy. We were ver very friendly and really worked with me and my husband in getting the best deal. We recommend JT to work with. Very very very nice guy. We were very satisfied with the whole process. And on top of that I got the best financial guy, the one from Boston whose office is to the right who treated us excellent because I was praying on not to get the "grouchy" financial guy David Helms whose office is to the left. When you work at a business like this just keep your bad attitude at home because it can seriously damage the reputation of a dealership. But overal the general manager is an awesome guy and they promised what they offer. More

While shopping for a new vehicle through the internet, Richie Carter responded to me very quickly, was courteous, and answered my questions. He was very knowledgeable of the dealerships inventory and the Richie Carter responded to me very quickly, was courteous, and answered my questions. He was very knowledgeable of the dealerships inventory and the cars that they sell. After checking around with multiple other dealerships, it was apparent that Richie and Metro Honda offered the best Customer Service of them all. And a very competitive price to match. All of this was done over the phone / email. Once we agreed to a price, I scheduled a time to meet with Richie (after his workday was over). Upon arriving, I was greeted by the friendly smiles of some additional staff. Richie thoroughly went through the cars options to make sure that it was the car that I wanted. We test drove the car and Richie inquired about my thoughts once again to make sure it was the right car. He was not pushy at all, it was like he was making sure that it had all the right options, etc that I wanted to ensure that I would be completely happy with my purchase. Richie was great and I will definitely do business again with him as well as tell others about my experience. Because of Richie and the other staff present that night I have rated them all 5 out of 5 for this review. Also, the dealership’s appearance was very clean, nice, and well maintained. It had a refreshment area that had coffee, water, popcorn, and etc for their customers to enjoy. It also had a theatre area and some video games that children (and adults) could enjoy if they are present during your visit for a purchase or service work. I commend the owners and employees for taking pride in their place of work! More

Richie was awesome from the very 1st phone call. He wasn't at all pushy. He knew what I needed and made the process of buying a car as painless as possible. I will have no problem sending anyone who is wasn't at all pushy. He knew what I needed and made the process of buying a car as painless as possible. I will have no problem sending anyone who is search of a new or used car to Richie! More

I try to work with some $ numbers with Dustin (Sales guy) and looks like for him is funny so I decide to hang up the conversation because this is not the right way to talk to a customer. I purchased one car and looks like for him is funny so I decide to hang up the conversation because this is not the right way to talk to a customer. I purchased one car in the past and I was pleased with the purchase and a great deal. This time was terrible. I will not purchase again with this dealer and I will told my friends about this experience. More

I have had 2 CRVs, and I knew that the 2012 was the car I wanted. I live in Florida but was planning a trip to N.C. I went online and started asking for price quotes, etc and explained my travel situation wanted. I live in Florida but was planning a trip to N.C. I went online and started asking for price quotes, etc and explained my travel situation to numerous dealerships. Richie Carter at Metro Honda, Indian Trail, Union Co, NC came through for me in a big way. He answered my questions openly and directly. He didn't play games but gave me the OTD price quickly. He found the color I wanted and worked within my time frame, even coming in on his day off to close the sale, when my travel plans changed. He was friendly without being overbearing.... he was polite, informed, honest, just the best. I will drive from Tampa to Metro Honda every 3 years when I buy my new Honda because of him. The dealership was clean, friendly and everyone there made my sales transaction seamless. I loved Metro Honda and I loved Richie Carter! More

Had some issues with finance and sales during my car purchase. I made my complaints known to management. Management stepped in and immediately the quality of customer service went through the roof. purchase. I made my complaints known to management. Management stepped in and immediately the quality of customer service went through the roof. GM went above and beyond to ensure I was a satisfied customer. I may not drive 2+ hours to this dealership to buy again, but I now feel comfortable sending other people there to buy a car. Thanks especially to the GM for providing superior customer service and saving this deal from being a terrible experience. More

Each time I visit here for servicing, it is never timely. I seem to end up spending the afternoon every time I come. Most recently, I scheduled to have an oil change, and it took an hour; the very same vis I seem to end up spending the afternoon every time I come. Most recently, I scheduled to have an oil change, and it took an hour; the very same visit, a dash light was activated and not addressed, so I will have to come back to have it corrected. Time is money, and Metro Honda Service Dept seems to take both my time and money. More

In August 2010 I purchased a brand new 2010 Honda Accord. From the first week, I have had trouble with this car, while the dealership refused to replace the car, the service staff was initially very nice an From the first week, I have had trouble with this car, while the dealership refused to replace the car, the service staff was initially very nice and made several attempts to fix the car. It would work fine for a while and then the problem would return. The car vibrates and shakes and the steering is affected by the vibration. I have taken the car in for repairs at least seven (7) times for the same problem. On February 16,2011 I took the car in again for the same problem in which I almost caused an accident on the highway due to the vibration and the car pulling to the left. I was told that the problem was the road force on the tires again for the fifth (5) time and that it had been corrected. Then I was told that I could no longer bring the car in for repairs unless I paid for the repair, when I argued that I have had this problem since buying the car, I was basically told that it was not their problem. These guys are very friendly and polite while you are getting shafted by them. I asked the sales person would the take the car back as a trade and allow me to purchase a new one and they said the car was worth $16,000 on the trade. Now I know that cars depreciate the moment you drive it off the lot, however this is my third Honda Accord. My car is the top of the line Accord, V6 with all the bells and whistles and the current book value is $24,000, why is it not worth more in a trade? Is it because they knew something was wrong with the car when they sold it to me? More

UPDATE: Within 30 minutes of posting my original review UPDATE: Within 30 minutes of posting my original review (which was negative), Kris Childs (GM) called my cell phone to make amends. He informed he th UPDATE: Within 30 minutes of posting my original review (which was negative), Kris Childs (GM) called my cell phone to make amends. He informed he that he had been in and out of the office for a few days, and was apologetic and quick to resolve the situation. I asked if we could get a loaner vehicle, and he got us a 2012 Civic with 40 miles on it (WHOA! took it to the next step). The car we bought was ready on Friday, the new trunk was freshly painted and the interior of the car looked and smelled great - looks like they took the time to detail the inside and outside as well. They did a great job to resolve an otherwise nasty situation. The car came back immaculate, albeit delayed. After speaking with Kris and Steve again to resolve the issue, I am convinced that Steve and Kris did everything in their power to resolve the situation. ORIGINAL REVIEW (EDITED for clarity): My wife and I had been looking for a used Civic to get rid of the older Jeep we had. After months of searching, we found one at Metro Honda, a grey 2007 EX. Perfect! I put in an internet request, and Steve Hargett responded next day, gave me an online price, and set up an appointment for a test drive. That weekend, we met with Steve a few minutes early and drove the car. On a visual inspection, there was a slight problem - the trunk had a dent in the top. We mentioned it to Steve, who assured us the trunk would be fixed at no cost to us. We went inside, reviewed the carfax, discussed pricing and financing, and came to an agreement. We met with David Helms to finalize the paperwork for buying the car, and off we went. That was Saturday. On Tuesday, David called to tell us he'd negotiated a better rate (wow!) so we had a lower payment. We also arranged to drop off the car to have the trunk repaired. 10 minutes later, we were out of the dealership with the assurance that the car would be ready tomorrow (Wednesday). [EDIT] Long story short, the car wasn't ready until Friday. My wife almost missed work on Thursday, but we managed to get her there. From what I understand, the car was not being serviced by the dealership, but the local auto body shop (who I'm familiar with), who is a reputable source for work. I imagine that the dealership and body shop don't work the same schedule and that the body shop had tons of other work to do as well (they always do), so this could explain some of the delay. It would be different if it was the Metro Honda service department, but it was serviced by the body shop down the street. To summarize: The sales process, from the test drive to negotiations and purchasing, was painless and easy. Steve was very helpful, and made everything work out how we wanted it to. 5/5 Steve Hargett. The financing process was the same. Quick, simple. The typical "sign here", "sign here", but with added conversation to make it less boring for all involved. As mentioned above, David negotiated a lower rate with the bank, so 6/5 for David Helms. The service process was OK. As detailed above, it was not the dealership's fault my car was late getting finished, and they did everything in their power to resolve the situation. 4/5 for the dealership. Overall, I give my experience a 4/5 Good, because that's what it was. Good. Would (and will) recommend to friends and family, would buy again (2012 Si, anyone?), and will take my pre-paid service visits here. More