Honda of Indian Trail

great service i was treated fairly and kindly by metro honda i will recommend this dealer t friends family co workers ashley valdez was a great sales women i was treated fairly and kindly by metro honda i will recommend this dealer t friends family co workers ashley valdez was a great sales women More

Honest and dependable. Recently searched for and purchased a used Honda Crv for my mom. After an extensive search and several emails with internet department we decided on Recently searched for and purchased a used Honda Crv for my mom. After an extensive search and several emails with internet department we decided on a SUV. Not only did the sales person pull up recent service records on the vehicle they made arrangements To have the service manager meet us when we arrived to discuss recent recalls we were concerned about and suggested services on the used car. We got several maintenance coupons and free car washes for life. More

Service Department honesty and exceptional repairs. After the purchase of my moms used Crv it was recommended that she do some services on the vehicle. We anticipated that this was necessary on a used After the purchase of my moms used Crv it was recommended that she do some services on the vehicle. We anticipated that this was necessary on a used vehicle. We were given several recommendations on items that needed immediate replacement and given options on parts. Eric was nice enough to show my mom the car while it was up in the air and made suggestions on repairs without my mom feeling taken advantage of or over charged. More

Great experience I've never bought a Honda before so I had no clue of the models they offered. We were greeted by a sales women named Zoey. She walked us all around th I've never bought a Honda before so I had no clue of the models they offered. We were greeted by a sales women named Zoey. She walked us all around the lot looking at different odyssey's and explained all the models and made us feel really comfortable. During the sit down to talk about price, I simply explained I didn't want to go back and forth a lot and to just give me the best price they can, well they gave me a good price in my range and I ended up leasing the vehicle. It was just such a pleasant experience. I'm using to going back and forth maybe 20 times and talking with rude salesman. I highly recommend this place, and Zoey. More

Excellent Sales Service Kevin Overton is easy going and very low pressure. He's willing to do anything to serve the customer without being annoying. I recommend him more th Kevin Overton is easy going and very low pressure. He's willing to do anything to serve the customer without being annoying. I recommend him more than any previous salesmen I've worked with after buying 4 cars here. More

service department Im sure most of you know that auto repairs are not cheap. However, I don't mind paying for EXCELLENT CUSTOMER SERVICE. Metro Honda service department Im sure most of you know that auto repairs are not cheap. However, I don't mind paying for EXCELLENT CUSTOMER SERVICE. Metro Honda service department is the only reason I chose to purchase another automobile from them. I have taken my previously owned Honda Odyssey to them on every occasion when it came to my auto repair needs. I recommend anyone to Metro Honda to purchase a vehicle because once you meet ANYONE in the service department you will be glad you made your purchase. More

Carlos was very negative and unprofessional from the first moment I spoke with him. He promised to call me the next day with an answer and he never did. He said he was going to speak to his manager in t first moment I spoke with him. He promised to call me the next day with an answer and he never did. He said he was going to speak to his manager in the morning and then call me. He never did, i end up driving two hours to the dealer to find out he was off and the car i was interested was sold. i think he was very unprofessional and unconsidered. I wouldn't recommend Carlos Zarama as a sales person to anyone . More

I cannot say enough about Metro Honda in Monroe, NC. This was my first car buying experience and if yesterday (12/7/13) was any indication, I will go back to Metro Honda for every car purchase. From the mome was my first car buying experience and if yesterday (12/7/13) was any indication, I will go back to Metro Honda for every car purchase. From the moment I walked in the door, I was immediately greeted by smiling employees. I stopped by yesterday to look at Used CRVs and potentially Used Accords. I also wanted to look at the New 2014 CRV to see the differences between a 2011 and 2014. Falling in love with the 2014 CRV, I had to work out budget wise if I could make a new car payment happen. Metro Honda worked with me and I drove away in a new CRV yesterday. They listened to my budget. They talked me through my fears of buying a car. And, they all congratulated me when I was leaving. If I can sum up my experience, it would be that Metro Honda puts the customer first. I will recommend this dealership to anyone I know. More

A service advisor at the Metro Honda dealership has a A service advisor at the Metro Honda dealership has a problem with grasping information you communicate to him, is very condescending, and is dis A service advisor at the Metro Honda dealership has a problem with grasping information you communicate to him, is very condescending, and is distracted by who will ultimately pay for repairs as opposed to helping you understand what the problem may be. I, like many of you who will read this, am not a mechanic. When my vehicle begins driving differently, starts making noises that were not there before, or does things that makes me fell uncomfortable, I rely on the experts to help me put my mind at ease. I recently visited the Metro Honda dealership to purchase some needed items. While I was there I spoke with a service advisor about a concern I was having with my car. I explained what I had experienced and that the car was a certified Honda and still under warranty. The first question posed by the advisor was "did you purchase the vehicle from Metro Honda?" Help me understand what that has to do with addressing the issue with the car. The answer was "no." The next question was "how long ago did you purchase the vehicle?" You can probably imagine where this is going. I was simply wanting a technician to ride with me to see if the noise was something I needed to be concerned about. It would have taken less than 5 minutes! Instead, the advisor went into a long discussion of how he may not get paid for the work if the extended warranty I purchased did not cover the part. What? I never said I purchased an extended warranty! I explained the car is "Honda certified". He recommended I take the vehicle back to the dealership where it was purchased. He went on to inform me that he was concerned there was a possibility that Metro Honda would not get paid for the job. Keep in mind we still do not know what the noise is. You may say this is just one bad experience, right? Actually no. We had an awful experience 5 years ago with one of their sales staff. My wife was very insulted and to this day refuses to visit this dealership. We ended up purchasing a new vehicle from a different dealership. Metro Honda is close to our home which makes it convenient. I encourage you to share your experience with this dealership as people need to know. More

Great price on a new 2013 Pilot - had a bad a water leak that damaged interior and left mold and rust in a vehicle with 5,000 miles - Metro repaired the leak and replaced the carpet but "couldn't find any o that damaged interior and left mold and rust in a vehicle with 5,000 miles - Metro repaired the leak and replaced the carpet but "couldn't find any odor or rust" when I brought the vehicle back for further repairs - the interior wreaked of mold and there was a substantial amount of rust under the dash of my brand new car - Metro claimed there was nothing wrong, no odor, and no rust - I was forced to file a claim with American Honda Customer Service department and take to another dealer for repairs - Honda Cars of Rock Hill was outstanding! They had an outside company chemically clean the interior of the vehicle and acknowledged the rust under the dash - I was very disappointed that the dealership that sold the vehicle couldn't/wouldn't complete the repairs - Mr. Childs was extremely rude, yelled at me, said "I should give him the respect he's earned", cursed at me, accused me of bringing false allegations against his dealership to try and" get out of the lease", and ended the conversation by asking me to contact American Honda with my problems, and hung up on me. I definitely wouldn't recommend this dealership to anyone. I would like to mention that my sales person, Steve Carlton, was excellent to work with and tried everything within his power to rectify the situation. More