Honda of Indian Trail

Love my new car! Great experience! We had a great experience buying our new car. It was a pleasure to work with Steve Carlton. He was extremely knowledgeable, friendly, helpful and he We had a great experience buying our new car. It was a pleasure to work with Steve Carlton. He was extremely knowledgeable, friendly, helpful and he was not a high pressure salesman (love that). We felt comfortable and well cared for throughout the sales process. Thank you! We are thrilled with our new CRV. We'll be back when our car needs services -- my kids LOVE the games, popcorn, movie theater, hot dogs/hamburgers.......etc..!!! More

Very Good Our experience was great! Everyone was professional and friendly. I gave my associate my must-haves and she made it happen to the best of her ability. Our experience was great! Everyone was professional and friendly. I gave my associate my must-haves and she made it happen to the best of her ability. More

Fabulous My experience at Honda was wonderful. The salesperson, manager and finance staff were very friendly, accommodating and service oriented. I chose my My experience at Honda was wonderful. The salesperson, manager and finance staff were very friendly, accommodating and service oriented. I chose my car, I received it exactly the way I ordered it. The sales girl was extremely helpful in explaining all the car's features. We set up Bluetooth and the radio. Everything went smooth. I was pleased with every step in the process. This is my second Honda purchase from this dealership and I get all my services done here. I've only had positive experiences and feel very well taken care of!!! More

A wonderful experience at Metro Honda!! Thanks to the crew led by Melissa at Metro Honda, we had a wonderful experience in purchasing our second Pilot. The knowledge of the team and their ab Thanks to the crew led by Melissa at Metro Honda, we had a wonderful experience in purchasing our second Pilot. The knowledge of the team and their ability to back each other up on questions asked made my experience very painless, and rather pleasant. More

"Finding the right one" CR-V 2014 We had a wonderful experience at Metro Honda and would recommend going there. Everyone that we spoke with were very friendly and helpful. JR Raulerson We had a wonderful experience at Metro Honda and would recommend going there. Everyone that we spoke with were very friendly and helpful. JR Raulerson helped us to get exactly what we wanted with some very specific request. He was very patient with us and with our questions and concerns. JR is very genuine and had our needs in the best interest. JR even made my five year old son comfortable with some coloring entertainment. We were there very late because of our work schedules and the staff did not rush or push us into anything. They have a lot to offer there as far as service and inventory. I not only believe that we found the right car but also the right dealership and right salesman! Thanks JR! More

New car purchase Steve Carlton first contacted me in response to my on-line inquiry about the 2015 Honda Accord Touring Hybrid. In fact, I was also bombarded by at lea Steve Carlton first contacted me in response to my on-line inquiry about the 2015 Honda Accord Touring Hybrid. In fact, I was also bombarded by at least 4 other dealers in the Charlotte metro area. He continued to stay in touch over 7-10 days, always encouraging me to stop by and see the car. On Friday, business brought me to the Indian Trail area, so I decided to stop in to meet Steve and see the car which was in stock. Mind you, I was researching cars for my wife to replace her car, a 2012 VW Passat SEL which the lease is due to expire in 30 days. Even though it was for her, Steve encouraged me to take a test drive, and I did. I was very impressed, so his sales manager, Dean Girgenti, offered to let me drive it for 24 hrs., and take it home so my wife could take time driving it without any sales pressure. If she didn't like it, all I had to do was return it, no problem. Here's the irony, I loved it so much, Steve and Dean were able to work a favorable deal to trade-in my 2013 VW CC Executive Edition, that I drove home on Saturday with my first Honda ever! I love all the features, and especially knowing, I'll be passing a lot of gas stations since I'll get 48+/- MPG! By the way, my wife hasn't decided what she wants to buy yet... she doesn't want me doing any more research...LOL! More

Baiting/dishonest pricing scheme Drove an hour and a half to get to the dealership to look at a car that they had listed on their website. Same car was there on the lot when I arrived Drove an hour and a half to get to the dealership to look at a car that they had listed on their website. Same car was there on the lot when I arrived. Salesman asks me "what brings you in today?". I told him I just drove by and saw the car so I thought I'd take a look at it. Test drove it. Salesman was nice and asked the expected question "if we can get the price right would you buy the car today?". Asked me how much I'd like to pay for the car, what I want my payments to be, if I needed financing, etc. I had financing already so I didn't need theirs but they were VERY interested in me using their financing. Also explained that it was the PRICE of the vehicle (not payments) we would be discussing first. Used car manager (I assume that is who it was) comes back to show me the numbers. Somehow, the SAME car that was listed on their website went UP in price by $2,400!!! Way up!!! Wow!! How stupid they must have thought me to be. I guess they thought I didn't research the car at all prior to coming in. As he is running through all the add-on pricing to the total of the car from the internet listed price, to their out the door price, the car would have been an additional FOUR THOUSAND $$$$$$ + more (if I used the price that they ORIGINALLY had the car listed at). When I asked what happened to the price they had on their website, he stammered and acted shocked and asked ME what they had it listed at. Really?!?!? I have never had that negative/insulting experience at a dealer. PERFECT example of the stereotypical slimy car salesman/dealership experience. If you go to this location, educate yourself as I did prior to going, be expected to be treated like an idiot, and feel like you need to take a shower when you leave from the grime that will be stuck to you from the experience. I have purchased many vehicles in my years and my two most recent were from dealerships that were respectful, and overall a fairly painless process. That was NOT my experience at this place. I'd recommend you go somewhere else. More

2014 Honda Accord Sport I was very happy with the service I received during my purchasing experience at Metro Honda. I arrived at the dealership within 30 minutes of closing I was very happy with the service I received during my purchasing experience at Metro Honda. I arrived at the dealership within 30 minutes of closing time and the sales associate (Melissa Ledford) changed her personal plans to stay with me until the transaction was complete. I sincerely appreciate the time given for me to select my vehicle and also the time given (without any pressure) to make my decision. The follow-up after purchase has been excellent as well. In addition the selection of cars available gave me the opportunity to find the exact vehicle I wanted. Overall I am very happy with Metro Honda. More

2011 Honda Pilot It was a pleasure to work with JR, he handled all of our concerns. If you look up customer service in a dictionary you will see his picture. The whole It was a pleasure to work with JR, he handled all of our concerns. If you look up customer service in a dictionary you will see his picture. The whole team at Metro Honda was pleasure to deal with, I would not hesitate to do business with them again. More

MY experience there was very good JR Ravcorson of Honda of Monroe NC was very good to us throught the hole deal of the car from begening to the end and he andswered all of our questi JR Ravcorson of Honda of Monroe NC was very good to us throught the hole deal of the car from begening to the end and he andswered all of our questions and took time to show us all the things on the car Thanks Mark More