Honda of Huntersville

Caveat Emptor!! I thought I was making a good decision by going to my hometown dealership to purchase a used car, but that was a mistake. I have always received good I thought I was making a good decision by going to my hometown dealership to purchase a used car, but that was a mistake. I have always received good vehicle maintenance & exchanges at Priority, and I thought walking down the hall to the sales side I should have the same experience. Boy was I wrong! They are looking for every opportunity to take advantage of you! I like to do honest business transactions and I expect the same from a place that has been a staple in the community for over 20 years. It appears things have drastically changed in these new challenging times and honesty is not a priority at this dealership! The only thing that is a priority at this place is screwing over the customer! I’m still waiting on a call from the General Manager. Just goes to show the customer is not a priority at this location. I would recommend going to a dealership that truly cares about making the customer experience a remarkable one. More

The absolute worst customer service I have ever been through. I went in for a simple oil change, and told them on two separate occasions that was all I would like done. Yet without my knowledge, they se through. I went in for a simple oil change, and told them on two separate occasions that was all I would like done. Yet without my knowledge, they send texts to the person who’s name the car is in. While I am sitting in their waiting room, mind you, to try and up-sale us into an unneeded fuel system cleaning. The person they texted, agreed VIA TEXT to a service that wasn’t needed. So while she is busy watching two children under 4, she quickly agrees without knowing what the car actually needed. All the while you must remember, I’m sitting no more than 40 feet from the service agent. I was there one week ago for an oil change, but could not stay, so after 20-30 minutes I got the car back and left. This is important because they claim these texts are automatically sent out, but if so then where was the text from my visit last week? There wasn’t one. The difference? One service agent who was respectful, engaging, and actually conversed back and forth. And one agent who couldn’t care less who I was or what I said. His whole demeanor, without saying a word, was as rude as I have ever been confronted with. And those were my thoughts before he went around my back to up-sale us. The funny part being he exuded nothing but kindness and respect after he sold us on a “fuel system” cleaning that was in no way needed. He knew he should as kind as possible, hoping it would pacify the blatant disrespect I was shown to begin with. Central to all this is that the car was purchased from Priority, therefore we receive free oil changes. So in a time of car sales plummeting, they would lose money through a free oil change. Of course, it wasn’t free, it ended up being a 200$ oil change and fuel system cleaning. So they did a great job usurping my orders, and finding an easier target to shake down. Mind you, I had already turned down an unneeded transmission fluid flush and change, which they claim is needed at 45k miles. Sadly for them I wasn’t ignorant enough to fall for that song and dance. Which I’m sure they took into account when not confronting me with the ‘essential’ fuel system cleaning. I say essential while laughing, mind you. The old triad of service up-sales. The holy trinity of laughable maintenance needs; cabin air filters, transmission flush and change, and fuel system cleaning. At least at 45k miles it’s laughable. So beware if you ever visit them for an oil change. They might just ask you to bend over after they’ve “automatically” texted whoever else possible when you, yourself have turned down their failed attempts to fleece you. More

Unhappy Unfortunately, there was a misunderstanding between myself and the car sales person at Priority. I had driven a 2017 Honda Pilot 2WD with sensing at Unfortunately, there was a misunderstanding between myself and the car sales person at Priority. I had driven a 2017 Honda Pilot 2WD with sensing at Hendrick Honda a few weeks prior and called your company when I saw one for sale for comparison shopping. I specifically asked if the car had sensing and the sales person said yes and due to coronavirus the car was brought to me to look at. I did not sit in the car to go over all the options with the sales person due to the virus. My husband and myself only took car for a short drive as he works from home and had to get back for a conference call and since we just tried out the sensing features recently at Hendrick, didn't feel the need to do this again. The sales person took the car back and we talked about price and decided on a settlement (again thought I was getting sensing) and the car was delivered back to us. After the deal was signed, it wasn't until we took it out that evening, we realized it did not have the ONLY feature I was looking for (I am a traveling Physical Therapist and the safety of the sensing was my priority). It had rear entertainment system which is not something we will ever need so that feature does not matter. I realize I am at fault for not checking the options out fully, but trusted the sales person saying I was getting the same features as the one from Hendrick. The Honda Pilot with sensing I drove was still available at Hendrick for a very reasonable price but with 10K more miles, so since yours had less and the convenience of having it brought to us, I went with Priorities deal. When I notified the sales person, he took full responsibility saying he was fairly new and thought lane shift departure was the same as sensing. I was and continue to feel sick over this every time I get in the car and will never have peace of mind from the purchase until the day I am able to purchase another with the ONE FEATURE I truly needed. He said something would be done to “sweeten the deal” to lessen the impact of the misunderstanding, but it’s been over a month now and nothing has happened. He said he’d be looking for one with sensing for me to swap, but haven’t heard a word. When I purchased the car, all-weather mats were included in the deal and these were forgotten when the car was brought to me, so when I came to Priority Honda for a part that was missing last week, they did give me the mats and put gas in the vehicle. My father-in-law has a 2008 Honda accord and is looking to purchase another and due to my experience with the lack of knowledge from one of your sales people on the car features and lack of response to “sweeten the deal” with no follow-up, I most likely won’t recommend him to Priority. Although I feel the sales person did feel badly about the mistake, he still gets the same commission, but I end up with the vehicle I am not happy with. More

Fantastic car buying experience with Chris Hart and the entire Priority staff. 5 stars. Will definitely recommend friends and family who are looking for a new vehicle. Love love love our beautiful new Pass entire Priority staff. 5 stars. Will definitely recommend friends and family who are looking for a new vehicle. Love love love our beautiful new Passport Sport More

So very very disappointed. I’d researched my service So very very disappointed. I’d researched my service issue, went in with printed Honda Technical Service bulletins and explained the codes I had an So very very disappointed. I’d researched my service issue, went in with printed Honda Technical Service bulletins and explained the codes I had and my research indicating that sensors and purge valves were the cause of a catalytic converter bad code and to please do the cheap easy fixes first. Was told absolutely it was the catalytic converter and yes they guaranteed it would get rid of the 2 error messages I was getting. Huge bill and 1/2 a mile down the road the error message came back on. Had to go back after 7 hours in the service waiting room. I was not given due respect, probably because I’m a woman but also probably so they could make the big repair bill at my expense, pun intended. I was too mad to have a conversation after I returned the second time. Got the service manager’s email and wrote a long explanation as to my huge frustration with their service. Have I received any response? NO! They got their payment and I guess that’s all they care about. Will never go back. I purchased my Odyssey from them and will never buy from them again either. More

Jamie Sale wonderful sale rep help me and my wife we thank you if you need a car see Jamie Sale jamie 5stars great j thank you if you need a car see Jamie Sale jamie 5stars great j More

Thank you for your over-the-top help! The knob on my CR-V gear shift fell off in my hand (which meant I couldn't shift gears anymore) in the middle of the airport drop-off line at 6 a.m. The knob on my CR-V gear shift fell off in my hand (which meant I couldn't shift gears anymore) in the middle of the airport drop-off line at 6 a.m. I was able to get the car to Priority Honda; and even though they weren't open yet, Jimmy (don't know last name) acknowledged me right away, and Shaquoya Richardson processed me immediately. The car was fixed in less than 1.5 hours; and again, Jimmy and Shaquoya went out of their way to make sure I was processed quickly. They were professional, friendly, and efficient. My personal situation didn't allow for my car to be out of commission for extended days, so I can't thank Jimmy, Shaquoya, and Sean Neall enough!! More

Poor services at Priority Honda in Huntersville. There were no transmission fluid in my car!! Which caused my car to stalled!! Poor service at this location were no transmission fluid in my car!! Which caused my car to stalled!! Poor service at this location More

My husband and his family have gotten cars from priority for years and always loved doing business with Mike. He and I both got cars in 2016 and we went to trade his in this past December. We felt we were i for years and always loved doing business with Mike. He and I both got cars in 2016 and we went to trade his in this past December. We felt we were in good hands and knew what to expect because this was service that we trusted. We were wrong. Our trade in process began using our old information that had not been updated so they were scrambling to change things at the last minute when everything should have been finalized, and we were also contacted for our updated information/proof of address that we’d already given days after we left with our new (used) vehicle. Not that big of a deal and definitely not the worst of our experience. We traded our vehicle in on December 7th, 2019. It took Priority over a month from this date to pay off our old vehicle. We were inundated with emails and calls from our previous lender stating that we were late for our payment and at risk of being sent to collections for a vehicle no longer in our possession. We had to call, text, and email the guys here constantly to attempt to get answers about the status of our payoff and often got the run around. It wasn’t until I found the contact information for the general manager and included him on the emails that we started getting speedy responses from them and the payoff was finally processed. However, the general manager never responded or reached out to us personally to apologize or offer explanation. The finance guys acted as if we were the nuisance for simply trying to get our trade in/payoff process completed A MONTH after leaving the dealership. This is unacceptable and extremely poor customer service. Of course all of the information for our new vehicle loan was accurate and completed in a timely manner for us to begin payments, all while our old loan was left in limbo. From reading the reviews, this has also happened to other customers. Maybe you will receive better service here if you are a cash customer or obtain a loan before coming in. Customer service, fairness, and honesty are NOT the *priority here, all they care about are sales. We were loyal customers who had no problem coming from Greensboro/Winston Salem just to work with Mike and purchase cars here, however we will NOT be returning again. More

Parts/Accessories after 2 months I've bought an Odyssey around mid october and i wanted to add some parts/accessories, i waited a few weeks before following up. On first week of nove I've bought an Odyssey around mid october and i wanted to add some parts/accessories, i waited a few weeks before following up. On first week of november, i got an email saying the order has been sent to parts and they will contact me. No Contact. i checked again a week or so after, sales said they submitted the order few days ago and they will follow-up then have them contact me. No call. I checked parts dept before thanksgiving and they said that there was never an order for my vehicle, they called sales and that is when i received word that parts are being ordered. More