Honda of Huntersville

I waited 2 hours for an oil change and a tire rotation in spite of having made an appointment. I was then charged a different amount than what I was quoted over the phone. Furthermore, when a customer rightf spite of having made an appointment. I was then charged a different amount than what I was quoted over the phone. Furthermore, when a customer rightfully inquired about the lengthy wait, I overheard an employee make a snide remark behind the guest's back. I get it, we all get frustrated, but I found it very unprofessional that those frustrations were expressed within earshot of other customers. After finally leaving the dealership, my tire low pressure light came on, indicating an issue with a sensor. I called the dealership immediately (a few minutes before 6- their closing time) and was told no one was available to assist me. They did a good job with the work but overall it was a very poor experience. I will not be returning or recommending this location for service. More

The sales people here did not hold up their part of the sale at all. After Purchase they were uncooperative and dismissive when I tried to get my 10 day payoff on my trade in, causing me to be charged agai sale at all. After Purchase they were uncooperative and dismissive when I tried to get my 10 day payoff on my trade in, causing me to be charged again. They refused to mail me my license plate, forcing me to drive 45 minutes to get it in person. The terms of my sale stated I had 90 days to make my first payment and was still charged less than a month later. The whole process has been a drag and a hassle from beginning to end. I don't recommend buying from these lazy charlatans. You would be better off going literally anywhere else. More

Damage to rims I took my pilot in for a major service package they had. I got the car when promised but the condition of the car was pretty bad. The scuffed up one I took my pilot in for a major service package they had. I got the car when promised but the condition of the car was pretty bad. The scuffed up one rim pretty bad and service advisor said no way their equipment can do that but will call me back next day after they review the footage. Never got a call. Just a bunch of liars that won’t admit when they do damage to your vehicle. My car is a 2017 pilot elite. I always check over the car before I drive off. There’s always new scratches on my car or rims. Only reason I take my car here is because I bought my pilot here and need to take it here to keep up with the warranty. I’m going to most likely trade in the pilot and leave this dealership for good. Took car in around august 6th More

Honor what you offer. I Purchase a 2017 CPO on Feb 2020 . Was told all is in perfect condition you will never regret it and this happen within 4 months Battery die ( I w I Purchase a 2017 CPO on Feb 2020 . Was told all is in perfect condition you will never regret it and this happen within 4 months Battery die ( I was 40 Miles away when die ) and Priority did not changed I have to spend $140 dollars for a new one , flat tire light come up every month , air filter bad have to buy a new one . and who know what else is gonna happen in the future . If I go back they will just say Sorry we can't fixed .(?? How I can trust Priority on my next purchase I will have to think very hard before I decide to go back. More

Drew Farrar Drew is a first-rate parts advisor. He helped me with a key fob issue with professionalism and patience. He is an asset to your team! Drew is a first-rate parts advisor. He helped me with a key fob issue with professionalism and patience. He is an asset to your team! More

Don't trust this dealership! It took me almost 5 hours to purchase a car because of the bureaucracy in your dealership. I felt like I had to fight to be treated fairly. I didn't It took me almost 5 hours to purchase a car because of the bureaucracy in your dealership. I felt like I had to fight to be treated fairly. I didn't want to buy from Priority because of service issues I had in the past, but I found the best deal here…or so I thought. The sales guy was nice enough and very accommodating, but in the end, I wouldn’t recommend this dealership or buy from you again. I don’t necessarily think it was his fault, since he tried to help, but he constantly had to check on every request with the Sales Manager. Either empower your people or have the Sales Manager work with customers, since apparently he's the only one who can make decisions! I feel like I got nickel-and-dimed to death: • The car didn't come with an Owner's Manual. The salesman promised to order one for me, but I don't know how long that will take and downloading 600+ pages isn't realistic, so I don't really know how to work most of the bells and whistles I paid for. • It only came with one key because "The person who returned the lease only returned one key." Really? So you don't add one into the deal anyway??? I bought one myself, because I need two key fobs. With the initial paperwork they were going to charge me nearly $400 for the key fob which seemed ridiculous. I Googled it and found I could get it for around $200. They agreed to drop the price to $206, so I said I'd go ahead and buy it. Took almost an hour to get it programmed while I waited mostly outside in the heat trying to avoid COVID-19. • I also asked when I was test driving it if it came with the mat that goes in the back of the Pilot to protect the carpet. He said he'd get one for it. Once the sale was done, he said he didn't have one to give me, but he'd get one for me whenever another one came in. I plan to use this to haul closet components around, and don't want it to get trashed while I'm waiting for a floor mat to show up, so I just bought one, because I didn't have confidence that I'd really get it and didn't want to wait. • Throughout the entire transaction, we talked about the financing. I wanted to know what my interest rate would be. He told me I’d have to work that out with the Finance Manager directly. The finance costs are part of the cost of the car, so I should know what it is BEFORE I'm asked to sign on the dotted line. I said I didn’t want to set up financing without knowing the rate. He showed me a piece of paper that said 2.79%, which I could live with. Then when I agreed to the sale and was signing the paperwork, the Finance Manager said it was 3.79%. Really??? In the end, they gave me 2.79%, but again I had to fight for it. Mostly, I felt like no matter what, these guys were going to get their money out of me any which way they could. There are so many schemes, like talking about trade-ins, service contracts, interest rates, not including standard items, that I just don’t trust them. They don’t shoot straight. So many games. This was frustrating because this was a major purchase and I was excited about it. My last car was also a Honda Pilot that I bought in 2003. It died two weeks ago after 299,968 miles. I buy a car once every 15-20 years, so thankfully I won’t have to deal with this again anytime soon, but I certainly won’t recommend this dealership. I don't trust them. I thought I got a good deal, but after all of the add-ons, I'm not so sure. I’m supposed to get free oil changes and a free loaner for service for life, but I’m not sure that’s enough to make me come back. More

Caveat Emptor!! I thought I was making a good decision by going to my hometown dealership to purchase a used car, but that was a mistake. I have always received good I thought I was making a good decision by going to my hometown dealership to purchase a used car, but that was a mistake. I have always received good vehicle maintenance & exchanges at Priority, and I thought walking down the hall to the sales side I should have the same experience. Boy was I wrong! They are looking for every opportunity to take advantage of you! I like to do honest business transactions and I expect the same from a place that has been a staple in the community for over 20 years. It appears things have drastically changed in these new challenging times and honesty is not a priority at this dealership! The only thing that is a priority at this place is screwing over the customer! I’m still waiting on a call from the General Manager. Just goes to show the customer is not a priority at this location. I would recommend going to a dealership that truly cares about making the customer experience a remarkable one. More

The absolute worst customer service I have ever been through. I went in for a simple oil change, and told them on two separate occasions that was all I would like done. Yet without my knowledge, they se through. I went in for a simple oil change, and told them on two separate occasions that was all I would like done. Yet without my knowledge, they send texts to the person who’s name the car is in. While I am sitting in their waiting room, mind you, to try and up-sale us into an unneeded fuel system cleaning. The person they texted, agreed VIA TEXT to a service that wasn’t needed. So while she is busy watching two children under 4, she quickly agrees without knowing what the car actually needed. All the while you must remember, I’m sitting no more than 40 feet from the service agent. I was there one week ago for an oil change, but could not stay, so after 20-30 minutes I got the car back and left. This is important because they claim these texts are automatically sent out, but if so then where was the text from my visit last week? There wasn’t one. The difference? One service agent who was respectful, engaging, and actually conversed back and forth. And one agent who couldn’t care less who I was or what I said. His whole demeanor, without saying a word, was as rude as I have ever been confronted with. And those were my thoughts before he went around my back to up-sale us. The funny part being he exuded nothing but kindness and respect after he sold us on a “fuel system” cleaning that was in no way needed. He knew he should as kind as possible, hoping it would pacify the blatant disrespect I was shown to begin with. Central to all this is that the car was purchased from Priority, therefore we receive free oil changes. So in a time of car sales plummeting, they would lose money through a free oil change. Of course, it wasn’t free, it ended up being a 200$ oil change and fuel system cleaning. So they did a great job usurping my orders, and finding an easier target to shake down. Mind you, I had already turned down an unneeded transmission fluid flush and change, which they claim is needed at 45k miles. Sadly for them I wasn’t ignorant enough to fall for that song and dance. Which I’m sure they took into account when not confronting me with the ‘essential’ fuel system cleaning. I say essential while laughing, mind you. The old triad of service up-sales. The holy trinity of laughable maintenance needs; cabin air filters, transmission flush and change, and fuel system cleaning. At least at 45k miles it’s laughable. So beware if you ever visit them for an oil change. They might just ask you to bend over after they’ve “automatically” texted whoever else possible when you, yourself have turned down their failed attempts to fleece you. More

Unhappy Unfortunately, there was a misunderstanding between myself and the car sales person at Priority. I had driven a 2017 Honda Pilot 2WD with sensing at Unfortunately, there was a misunderstanding between myself and the car sales person at Priority. I had driven a 2017 Honda Pilot 2WD with sensing at Hendrick Honda a few weeks prior and called your company when I saw one for sale for comparison shopping. I specifically asked if the car had sensing and the sales person said yes and due to coronavirus the car was brought to me to look at. I did not sit in the car to go over all the options with the sales person due to the virus. My husband and myself only took car for a short drive as he works from home and had to get back for a conference call and since we just tried out the sensing features recently at Hendrick, didn't feel the need to do this again. The sales person took the car back and we talked about price and decided on a settlement (again thought I was getting sensing) and the car was delivered back to us. After the deal was signed, it wasn't until we took it out that evening, we realized it did not have the ONLY feature I was looking for (I am a traveling Physical Therapist and the safety of the sensing was my priority). It had rear entertainment system which is not something we will ever need so that feature does not matter. I realize I am at fault for not checking the options out fully, but trusted the sales person saying I was getting the same features as the one from Hendrick. The Honda Pilot with sensing I drove was still available at Hendrick for a very reasonable price but with 10K more miles, so since yours had less and the convenience of having it brought to us, I went with Priorities deal. When I notified the sales person, he took full responsibility saying he was fairly new and thought lane shift departure was the same as sensing. I was and continue to feel sick over this every time I get in the car and will never have peace of mind from the purchase until the day I am able to purchase another with the ONE FEATURE I truly needed. He said something would be done to “sweeten the deal” to lessen the impact of the misunderstanding, but it’s been over a month now and nothing has happened. He said he’d be looking for one with sensing for me to swap, but haven’t heard a word. When I purchased the car, all-weather mats were included in the deal and these were forgotten when the car was brought to me, so when I came to Priority Honda for a part that was missing last week, they did give me the mats and put gas in the vehicle. My father-in-law has a 2008 Honda accord and is looking to purchase another and due to my experience with the lack of knowledge from one of your sales people on the car features and lack of response to “sweeten the deal” with no follow-up, I most likely won’t recommend him to Priority. Although I feel the sales person did feel badly about the mistake, he still gets the same commission, but I end up with the vehicle I am not happy with. More