Honda of Huntersville

I can’t say enough great things about Mike Barbeau and the staff at Hall Honda. Mike is the most honest upfront no pressure sales guy that was so easy to work with. Mike and the team made the buying exper the staff at Hall Honda. Mike is the most honest upfront no pressure sales guy that was so easy to work with. Mike and the team made the buying experience so fast and easy. I was in and out with a new car in less than 3 hours. Anyone in the market for a new or pre-owned car call Mike Barbeau and team at Hall Honda Huntersville !!!! More

Had a small glitch with the contract amount on my paperwork which they acknowledged and it got fixed to my satisfaction. They did everything that I asked. paperwork which they acknowledged and it got fixed to my satisfaction. They did everything that I asked. More

Eric Durand, John Greene and their Regional Manager Erin are all incompetent when it comes to handling real problems. We bought a new car from priority and since its changed hands the service has had a huge are all incompetent when it comes to handling real problems. We bought a new car from priority and since its changed hands the service has had a huge downfall. Our car now has had. 3 batteries.. The carwash has damaged it 3 times the paint is warrantied but still continues to come off the car and the numerous elements in our car have been broken, scratched, chipped and lately our roof dented. Explaining to any person there in an authority position only gets you talked over and belittled so they can deter whats really happened because of their lack of records, listening and troubleshooting issues. Our once new car was ruined by these people. More

This is the far worst dealership ever! i would not recommend to anyone to buy a vehicle here. i bought HRV 2020 in October 2020 and in March started with issues, the back up cameras blurry at night, recommend to anyone to buy a vehicle here. i bought HRV 2020 in October 2020 and in March started with issues, the back up cameras blurry at night, the passenger seat clasped for beginners. spots in both seats i could never get my vehicle in for the first oil change it was always can you leave your vehicle?, i took my HRV to Hendricks was in and out no time. Hall Honda would not refund my money. sorry she said,, i said for everything paid for ex-warranty and maintenance. So i called back and said i want to schedule appointment and i explained to them what was going on once i arrived they were able to give me a loaner & so to drive & advisor said i will call you when its ready well 4 hours later she called said it would be Monday, So on Sunday they called at 3;30 said your HRV is ready and you Need to bring back the loaner back before 6 p.m. due to it's sold, once i did arrive i was not a happy camper, the guy gave me my paperwork and walked off he could of cared less about the inconvenience this was, by this time i am upset and i let him know it too, i knew then this dealership is only concerned bout selling a vehicle and not about the customers. once i got my HRV Sport home the seat was not fixed. they just tucked the seat cover back in material in thinking it was quick fixed Not and the service advisor said it was a technician error.. so once again I'm back over there with the same problem 3rd time they replaced the cushion but this time they did not fix the seat ..did not attached to the frame and left a gap in between seat, Then the audio unit started going off and on they rebooted it and the next day the same issue again, the service advisor said the Audio will have to be order. Well that was in early June did they ever just reach out to me to let me know what was going on Not a dam word Then i got a email from Eric Durand on 6/23 wanting to know my experience, i explained my problems he said the audio unit was be released on 6/26 and he would seat passenger bottom cover be ordered would arrive 6/29. the seats they had spots and foot print marking looked like service guys stood in my vehicle, i sent pictures just to show, I said they had supposedly cleaned them. i don't have small children or pets. So about a week ago i called back since they hadn't reached to see about where we stood on the parts well of course no one picks up the phone so i let the service person know if i have to bring my HRV back it falls under the Lemon Law for the seat and in north Carolina after 4 times trying to get a vehicle fixed, The had also told me at one time that if i had bought a more expensive car my back up camera's would work id sat 30,000 is a lot of money to me. i don't know what you call expensive in your book , i learned a valuable lesson with this dealership is to buy from a well know established dealership and customer service will be a major plus. The guy that sold me the HRV never once called after buying the vehicle just to make sure everything was okay and no issues, To a least showed he care oh yeah his name was Eric Crawford. i spoke with one other guy Mark about his HRV SPORT bought from same place he made the comment that this dealership sways away from fixing anything under warranty i also made a complaint with Honda of America about his dealership so they have all this on a claim filed, . sharon Brinson More

1 hour and 45 mins for an oil change and state inspection. First time one hour and 45 mins for just the oil change. Like to support this place but excuse is always we are swamped. Don’t over sched inspection. First time one hour and 45 mins for just the oil change. Like to support this place but excuse is always we are swamped. Don’t over schedule that is a ridiculous amount of time to wait for a oil change. After two tries I’ll be servicing elsewhere sorry. More

Was getting free oil changes and state inspections when it was Priority Honda. First visit under Hall management they refused to give me state inspection free. I ended up paying for inspection but when I t it was Priority Honda. First visit under Hall management they refused to give me state inspection free. I ended up paying for inspection but when I tried to renew with NC I discovered they hadn’t performed the inspection even though I had paid for it! They also recommended several hundred dollars of other work which I stupidly approved and I wonder afterward if it was truly needed. After several weeks and many phone calls on my part, I did get a refund of what I paid for the inspection, but this was a terrible customer service experience that left me feeling this was not a good place to bring my car and I will not be returning. I’d rather pay for oil changes from a reputable business. More