Honda of Hackettstown-service center

Felt like part of the family! great people! My girlfriend had scheduled an appointment for an oil change and issues with her tires. Thomas Graham personally made sure we were taken care of. Offe My girlfriend had scheduled an appointment for an oil change and issues with her tires. Thomas Graham personally made sure we were taken care of. Offered us soda/ water. Very polite, kind, and friendly. Welcomed us like we were part of his family! The head of service, Bob was just as great as Thomas Graham, very honest and upfront about everything! Not to mention the car service light also called for a tire rotation to be done and they didn't just rotate our tires to make a dollar. they actually checked to see if it was needed, which it was not. Also can't forget about the free car wash included! What really makes this the Best Honda dealer around is what happened to us after leaving from the oil change. The weather was not great out and roads were now covered in snow on the way home. A person driving in front of us stopped short instead of making a turn because there was another car coming from the other way. We had to swerve to avoid the car in front of us and damaged the front right tire when we hit the curb. Thankfully we were able to make it back to the dealership safely and once again the staff were great! Tom and Bob were very accommodating to the situation at hand and got us in and out with a new tire right away at a great price. I wouldn't go anywhere else to buy a car or get service done. More

If I could rate it higher, I would B1 service, which includes oil change and tire rotation 2012 for my honda pilot was quoted at $150 at some Honda dealerships. With Coupon, Hackettsto B1 service, which includes oil change and tire rotation 2012 for my honda pilot was quoted at $150 at some Honda dealerships. With Coupon, Hackettstown Honda did it for $30 including washing and cleaning the car! Buddie, my service manager was extremely helpful and thorough. I wish I live a little closer to this dealer. More

Exceptional Service Just had my car in for service again and as usual they went above and beyond for me. All of the employees are friendly and helpful but I dealt with Bu Just had my car in for service again and as usual they went above and beyond for me. All of the employees are friendly and helpful but I dealt with Buddy Breure, as I usually do, and he is the best! He went out of his way to get me a courtesy loaner while my car was in the shop because I commute and cannot be without my vehicle. Definitely A++++++ service! My car drives like it did when I first bought it. I will continue to have my vehicle serviced at this facility and although I am not in the market for a new car at this time, this is where I will go when I am. More

You Can't Make This Stuff up! We have had tge same experience as Sheri. About 2 months ago, we were notified that our son's 2003 Civic was subject to the airbag recall. We re We have had tge same experience as Sheri. About 2 months ago, we were notified that our son's 2003 Civic was subject to the airbag recall. We responded to the dealer, setup the appointment, and took the car in. When we asked how long the work would take, the Service Dept informed us they didn't have the parts but could order them.. So why did you schedule the appt without the parts in hand? We got a look that could only come from a brain-dead jelly bean. When we indicated we'd come back, they said don't worry, we'll expedite the order. Expedite means something different at this dealer than to the poulation in general. daily calls produced one excuse and then another. Finally, at the end of the week, we get a call - repairs are done, come pick up the car. When my son returned home he informed us that the dealer could only get the passenger side airbag and he'd have to come back when the part came in. Fast forward 7 weeks. That's right, almost 2 months for a safety recall. We get another letter - "your repair is only half done, come in immediately to rectify this important safety issue". All in red letters. So ... we call, explain the situation, and set up an appointment. We arrive on time, 2nd car in the queue, and we wait. 15 minutes, 30 minutes,, a trip to the service desk and we're told "they'll be right with you. 45 minutes- nobody shows, and finally my wife walks into a service agent's office and asks "what gives?" It took us 1 hour to see a service agent when we arrived at the appointed time for service the dealer identified as critical. It gets better. About an hour after we left, the dealer called to tell us the service was complete. Well, not exactly. Turns out, they didn't have the part and would have to order it. That would be the red letter, critical safety feature they supposedly took 7 weeks to back order and then scheduled an appointment to install! If that wasn't bad enough, they then tried to sell us an oil change and 4 new tires!! When we didn't bite, they told us to come get the car - that would be the car they'd arranged to fix after a 7-week delay and then left us cooling our jets for an hour before we could get it into their shop for the non-service. Suffice it to say, the car remains at the dealer, awaiting the repair. So ... after two months and more than a week having the car out of action, we still don't have this critical safety issue resolved. It's pretty obvious that these guys don't want to be doing recall work. Stay as far away from these smarmy characters as you can get. They may have changed ownership after the franchise was convicted of fraudulent sales tactics, but it would appear that the same managers are running the service department. Honda needs to close this dealership or replace the owner and every manager. More

Terrible, horrible service department Set up apt 4 wks ago to replace defective airbag. They never confirmed my apt. I called day of apt. They said i could bring car in 2 hrs after apt tim Set up apt 4 wks ago to replace defective airbag. They never confirmed my apt. I called day of apt. They said i could bring car in 2 hrs after apt time, i had to spend an hr digging my car out of driveway w no family help (family was at school/work) since i had been away for 3 wks. Arrived at dealership which is 20 min from my house to be told they did not have any replacement airbags. And would not until at least April. After waiting 20 min to speak to their manager- i left without speaking to him, he never came down. They said "oh he's in a meeting with management" to which I replied, " isn't the customer more important than that-because it should be" I was very cordial to employee. Horrible customer service, it is the second time I have been at that dealership and the second time I have had poor customer service. Go to Honda in Annandale-excellent service there-even though it is a bit farther away. More

Had a great experience when purchasing my new 2013 Honda Civic EXL. Came in for first service after getting over 7200 miles.. My vehicle is comfortable, handles well and gets great gas mileage Service wr Civic EXL. Came in for first service after getting over 7200 miles.. My vehicle is comfortable, handles well and gets great gas mileage Service writer"Buddy" was cordial and efficient. My call started with "Kathleen" who was most courteous over the phone. Car came back to me in a very reasonable time and the clean-up crew did a great job. Keep up the good work is all I can say Thank you from a most satisfied customer. Don More