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Honda of Greenbelt- Se Hablo Espanol

Greenbelt, MD

4.4
835 Reviews

6500 Capitol Dr

Greenbelt, MD

20770

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Showing 835 reviews

April 23, 2010

While shopping for my new Honda I went to several Honda dealerships around the beltway, and from beginning to end the staff at College Park Honda made me feel good and comfortable about my purchase. They w More

by josdos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aileen Jorss
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

Thank you very much for taking the time to post your thoughts! We understand the benefits of customer reviews and we who-heartedly appreciate your comments! We look forward to seeing you soon! ~ Heather

April 17, 2010

I had a very bad experience and I will never buy any car from them. I will never refer any friend to them. I have to cancel my deal for my nephew yesterday and bought from Ourisman Honda Bethesda. There ser More

by sahibzada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Buster (Sales Manager)
Jun 14, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

Thank you for taking the time to give us feedback - we appreciate the opportunity to proactively address and correct issues that come to light. We invest this time because it is very important to us that you as a customer know that you appreciated and realize that we are very sorry for any unwelcomed experience you have here. Regarding service, from what I understand, the original part was installed over 12 months ago and was out of the Honda 12 month or 12k mile warranty. In order to determine the actual problem, a tech would need to diagnosis it. Our standard fee for diagnosis was quoted. After declining diagnosis, you requested to speak with Chris who was on a conference call with the corporate office of Honda and a customer. Upon finishing his call, he came out to meet with you, but you had left. (He had come out of his office a couple times while on that call to gain clarification from others in his department.) Regarding the sale/purchase of a vehicle, we were certainly happy that you were in the market to purchase a vehicle, but the Manager’s must still maintain specific price levels (even in this economy). We wish you well with your new purchase.

March 09, 2010

Seriously!! Go if you want them to lie to you in every step. Francesco calls when I explicitly said no phone calls-- just emails. I ask to beat a price and they MATCH it. Then they email back asking if yo More

by rshhkim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Francesco Tripodi and Aileen Jorss
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

We have been trying to reach this customer to no avail. Hopefully we will be given the opportunity to have a discussion about what happened and what has been done since then. ~Heather

May 22, 2009

I went to the dealership to find to cars of interest. I test drove them both and sat down with a salesman by the name of Jesus to negotiate a price. Jesus gave me the most OUTSTANDING customer service ever More

by jmisthebest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

We are under new ownership/management as of January 2010. We understand the benefits of customer reviews, positive and negative, and we who-heartedly appreciate the time you took to post your thoughts. Going forward, we will use them to improve our services and our processes. We are focused on a premiere level of customer service and we want all of our customers to ‘Experience the Difference’ when they come to our facility! We look forward to the opportunity to assist you in the near future! ~Abbas Khademi, GM

April 30, 2009

Guess What? Absolutely THE MOST Dishonest dealer in town. The worst experience ever. First, they will never provide you with Price in writing. BUT THEY WILL SAY, JUST BRING THE OFFER IN, WE WILL BEAT IT. So, More

by ptsai11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Leeds, Jose Cuadra
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

We are under new ownership/management as of January 2010. We understand the benefits of customer reviews, positive and negative, and we who-heartedly appreciate the time you took to post your thoughts. Going forward, we will use them to improve our services and our processes. We are focused on a premiere level of customer service and we want all of our customers to ‘Experience the Difference’ when they come to our facility! We look forward to the opportunity to assist you in the near future! ~Abbas Khademi, GM

November 17, 2008

because last time i when to get a code for the car that i was driving this guy i dint know his name so i said hey and he responded me with this actitude that i dint found apprpiate to treat a customer thats More

by jesus.cordova75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service employee
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

We are under new ownership/management as of January 2010. We understand the benefits of customer reviews, positive and negative, and we who-heartedly appreciate the time you took to post your thoughts. Going forward, we will use them to improve our services and our processes. We are focused on a premiere level of customer service and we want all of our customers to ‘Experience the Difference’ when they come to our facility! We look forward to the opportunity to assist you in the near future! ~Abbas Khademi, GM

August 31, 2008

Through Cars.com I asked for a some quotes from a Honda Fit. This was one of the few that said they had the auto sports trim in stock, so I went. Well..... they only had 2 manuals in stock from last yea More

by sleggyboy69
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenn Simmons, Jose
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

We are under new ownership/management as of January 2010. We understand the benefits of customer reviews, positive and negative, and we who-heartedly appreciate the time you took to post your thoughts. Going forward, we will use them to improve our services and our processes. We are focused on a premiere level of customer service and we want all of our customers to ‘Experience the Difference’ when they come to our facility! We look forward to the opportunity to assist you in the near future! ~Abbas Khademi, GM

June 11, 2008

First of all, I got an online quote from this dealer. The internet salesman agreed to give me a fair price. So, I visited the dealer next day after I got the confirmation email. The salesman I contacted with More

by hollyhung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pia
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

We are under new ownership/management as of January 2010. We understand the benefits of customer reviews, positive and negative, and we who-heartedly appreciate the time you took to post your thoughts. Going forward, we will use them to improve our services and our processes. We are focused on a premiere level of customer service and we want all of our customers to ‘Experience the Difference’ when they come to our facility! We look forward to the opportunity to assist you in the near future! ~Abbas Khademi, GM

May 22, 2008

My daughter recently purchased a new Honda Civic Hybrid through College Park Honda. It was an amazingly easy experience - dealing exclusively by phone - the College Park Honda salesmen were helpful, court More

by charyc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Broadway, John Davis
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

We are under new ownership/management as of January 2010. We understand the benefits of customer reviews, positive and negative, and we who-heartedly appreciate the time you took to post your thoughts. Going forward, we will use them to improve our services and our processes. We are focused on a premiere level of customer service and we want all of our customers to ‘Experience the Difference’ when they come to our facility! We look forward to the opportunity to assist you in the near future! ~Abbas Khademi, GM

September 09, 2007

They are a bunch of liars. Me and my wife saw their add in newspaper, we went there to buy a car they told us the ad is expired (we didn't bring the actual ad with us) and they showed us a FAKE printed ad More

by krazavi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Al
Apr 23, 2010 -

Honda of Greenbelt- Se Hablo Espanol responded

We are under new ownership/management as of January 2010. We understand the benefits of customer reviews, positive and negative, and we who-heartedly appreciate the time you took to post your thoughts. Going forward, we will use them to improve our services and our processes. We are focused on a premiere level of customer service and we want all of our customers to ‘Experience the Difference’ when they come to our facility! We look forward to the opportunity to assist you in the near future! ~Abbas Khademi, GM

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