Honda of Greenbelt- Se Hablo Espanol

I had an amazing experience! Pia, Aileen, and Samy all made it possible for me to purchase a Honda. Lisa looked out for the car in relation to my life with those extra things. I thought for sure I would made it possible for me to purchase a Honda. Lisa looked out for the car in relation to my life with those extra things. I thought for sure I would be lucky walking out with a used Honda but no, I walked out with a brand new Honda that fit right in with my budget and lifestyle. They worked with what I had and made it possible to have more than I thought and even imagined. I cannot say thank you enough to everyone who made this possible. I am not afraid to admit that before I drove away in my new Honda I was so touched by the experience that I cried . . .Again, thank you. More

I went in for a noise i thought was coming from my brakes. I was greeted and was told of a diagnostic fee I did not feel comfortable paying. I was about to leave when Justin the Service Manager stepp brakes. I was greeted and was told of a diagnostic fee I did not feel comfortable paying. I was about to leave when Justin the Service Manager stepped in and introduced himself. He was genuine and put me at ease. He informed me he would waive the diagnostic and welcomed me to the dealership. This was my first visit and I felt they cared about me as a customer. I will in the future recommend all my friends to college park honda and look forward to growing our relationship. My hat is off to Justin and his team. Susan S. More

My family and I own 4 Honda's-3 of which were bought from CP Honda. We bring all 4 cars to CP Honda for service. For years we dealt with Rob Coates in the service deparment and had nothing but positive exper CP Honda. We bring all 4 cars to CP Honda for service. For years we dealt with Rob Coates in the service deparment and had nothing but positive experiences. The past couple of years we have been dealing with Frank Davis and our experiences continue to be positive. He does everything in his power to make sure my family and I are taken care of. He is honest with all of us, and exemplifies customer service that exceeds standards. We trust him with all of our cars, and we wouldn't bring them anywhere else. We have dealth with other service rep's and everyone is welcoming and interested in helping us with whatever we need. The techs are friendly and good at their jobs. If something isn't right, they will gladly fix it. We have also had many good dealings with the sales department when we come in to purchase new vehicles. Both the car's and staff are super reliable. More

While I initially did not want a Honda, Civic Coupe, Mr. Minard was so helpful, persistent in helping me find a car that I am happy with, and so willing to please. I really love the way he worked out the s Minard was so helpful, persistent in helping me find a car that I am happy with, and so willing to please. I really love the way he worked out the sale that saved me $3000 on the car. The only thing I'm not too happy with is that I wanted my pay date to be April 15, 2011 instead of April 1, 2011. More

My wife and I had an excellent experience with the sales and financing department at College Park Honda January 5 and 6, 2011, especially Michael Greengold and Tharius Robinson, although we made our purchas and financing department at College Park Honda January 5 and 6, 2011, especially Michael Greengold and Tharius Robinson, although we made our purchase at another area Honda dealership where we received a friends and family discount. Had we completed our purchase at CP Honda I am certain the rating for our experience would be 5 stars. To be clear, we were first-time buyers so we were very impressionable. We were skeptical that our experience would be much different from the reviews since all the negative reviews were specific about the sales people. However, as the responses state how the dealership has changed since coming under new management in January 2010, I can attest that they - at least Mike and Tharius, and even sales managers Uday Gulati and JD - don't operate the same way they are accused of on consumer review sites. We were treated with the courteous, honest service CP Honda claims in their online ads. We were looking to buy a used CRV we saw on their site - lured by the Lifetime Warranty offered exclusively at CP Honda for new vehicles, more on this further down - shopping on a limited budget with a junker for a trade. Michael, who conscientiously took these into consideration after taking an Internet coupon offered on the site for our trade and seeing my credit score, offered us a "new" 2010 - undriven, zero miles, one model-year old. The experience with Michael could not have been better. The interest rate was guaranteed from America Honda, Inc. so there was no risk of losing the rate like some reviews claimed, and the Lifetime Warranty is just like it sounds, guaranteed by CP Honda for the life of the car, redeemable at any Honda dealership in the U.S. with a $100 fee every time you use it (small price to pay for major transmission/engine repairs which could happen if you're like us: looking to buy a car to drive for years), and Tharius makes all this clear so there are no surprises, providing the warranty in writing to look over during financing. The financing part comes last in the process, after dealing with sales, the test drive, etc. But once we sat down with Tharius to go over our budget and the cost the dealership was asking us to pay, he was extremely patient and considerate. He made the process transparent by turning his computer screen toward us so we could see the costs and how the financing would work. We saw it all: the sticker price, which they reduced appropriately; taxes and tag fees, the ProPak fee, our $500 trade-in value, our interest rate and financing amount, and our monthly payment amount. He took the time to show us how our monthly payments would change if we included the 5-year bumper-to-bumber warranty (which is separate from the Lifetime Warranty), put less money down, if we included/removed some of the dealer add-ons, etc. Seeing all of this as he saw it made the process so rewarding because it showed that he and CP Honda were trustworthy. We weren't ready to commit but gave them our word that we'd return to discuss this decision further since we needed to review the different payment amounts we were facing, so he saved the info on his computer and pulled it back up when we came back the next day. Such excellent customer service! Sure there are other sales people and financiers at this dealership but if you look to buy from CP Honda, hopefully Mike and Tharius will be who you deal with. More

I took my daughter's CRV in for what I thought was a simple Honda recall job on the ignition switch. I expected to be in and out of dealership in an hour. After waiting for 3 hours, the car was returne simple Honda recall job on the ignition switch. I expected to be in and out of dealership in an hour. After waiting for 3 hours, the car was returned to me only to drive off the lot and find that the steering column totally out of alignment. After driving a block I returned to the service dept because the steering wheel was in a 6 o'clock position while driving. After explaining to them what was happening, of course they claimed they did nothing out of the ordinary on the recall job. In any case after waiting another 2 hours, they told me I needed (and they had to order) to replace some parts costing some $1,200.00 and that was after the infamous manager's discount. Now after this expensive and untimely (Xmas eve) repair cost, the steering column is still not in the same position and the car is too dangerous too drive. Oh by the way, they did an alignment and that did not fix the problem. So here I am three weeks since the car was originally taken in for what I thought was a simple recall job and it is still not fixed. I've been told to bring it in tomorrow for them to look at it yet again. More than likely I will have it towed in. Now, my family and I have an internal wager on how much we will have to pay to have more exploratory service work performed at outrageous prices. If unsuccessful on tomorrow, I will seek out another Honda dealership who will at least perform some basic quality assurance work like test drive the car before returning it to the customer. At this point, I am quite frustrated, out of $1,200.00, and still no fix in site. Unfortunately, my daughter will not get a chance to drive her car while home for break. At this time, I cannot recommend this service department. More

I took my car for usual maintenance, for first time, the sevice technician was friendly and professional. He had the work done in very reasonable time. Though its not close to my houese but i will take my c sevice technician was friendly and professional. He had the work done in very reasonable time. Though its not close to my houese but i will take my car there again and recommend to others. Thanks More

I went to College Park Honda to purchase a Honda CRV for two reasons, the lifetime warrenty they offer and the interest rate they offered. I got great service, and the process I went through was pretty good two reasons, the lifetime warrenty they offer and the interest rate they offered. I got great service, and the process I went through was pretty good overall. My sales rep was personal and worked with me very well. They do try to get you to purchase additional items for your new car, but that happens at all dealerships. There was no pressure on that part for me. The only thing I really wasn't happy about, was buying the "Pro-pack" and it having to be included in the price of the car. You weren't given a choice on buying it. I believe Honda requires it on all their cars, although I don't feel it's necessary and should be optional. I've owned my Honda for almost 6 weeks, and I love it! I have no regrets buying it at College Park Honda either. They treated me well and the service was great! I'm a very hard customer to please, and I went in there knowing exactly what kind of car I wanted and had researched everything about the car, pricing, etc. before I went in there. I got a great deal and I think they worked with me on everything I requested. I would recommend them to friends and family! More

Frank and the service team were very helpful in explaining what my vehicle needed. The work was well done and reasonably priced.The staff was courteuous and updated me on the progress of my repairs explaining what my vehicle needed. The work was well done and reasonably priced.The staff was courteuous and updated me on the progress of my repairs. I will continue to use this facility for my car repairs and maintenance. More

I recently (2 weeks ago) bought a 2010 CRV EXL at this dealership and I am a first time buyer. I had a great experience not only working with the internet department and getting the car for the price I wa dealership and I am a first time buyer. I had a great experience not only working with the internet department and getting the car for the price I wanted, but the entire buying process was easy and stress free. I did not feel pressured or harrassed as I did when I visited other dealerships in the area, and also didn't feel like I was being taken advantage of being a single female. Because I naturally take a while to make a decision (especially when talking about this sort of money), I did my research online and received quotes from other dealerships over the course of a couple weeks. I brought this information in and they worked with my numbers giving me the best price. Andrew was was awesome-funny, professional, and very personable. He really made the whole car buying experience a great one for me. John Davis (who also worked in the internet sales department) was also very nice and professional. I felt that every staff member I dealt with was genuine and not trying to "get one over on me". I have always heard horror stories about getting into the last stages of buying, walking into the finance dept and having a bad experience, but Tharius was awesome-he was honest, respected my decision not to want to spend the extra money on a couple of options, and made the paperwork process easy-peasy. The only SLIGHT disappointment I had was not being able to get a better deal in the accessories department. I would have loved to get a remote starter/security upgrade but there wasn't much flexibility on the price. This could not be the fault of the staff-I have no idea if they have wiggle room on that or not. I just read somewhere that you could negotiate in this department, so thought I would try. Overall, I had a fantastic experience and would recommend this dealership and the staff I worked with to anyone. I love my CRV and have no regrets! Thank you Andrew, John, and Tharius for all of your help and great customer service!! More