Honda of Greenbelt- Se Hablo Espanol

Conviniun my needs were solved people always helped nicely and I’m happy, about the service! Lesly 😁 nicely and I’m happy, about the service! Lesly 😁 More

I had a disappointing and frustrating experience with the service center, despite the staff being friendly and polite. The overall handling of my repair demonstrated a noticeable lack of professionalism and service center, despite the staff being friendly and polite. The overall handling of my repair demonstrated a noticeable lack of professionalism and technical competence. I was charged $600 for what was supposed to be a thorough repair of the vehicle’s collision detection sensors, an essential safety feature. However, to my disappointment, the issue was not resolved. While driving home, within less than 5 miles, the dashboard warning light reappeared, indicating the same sensor-related malfunction. This was highly concerning, as I expected a comprehensive diagnosis and reliable repair given the cost. I immediately returned to the service center to report the problem. When I explained the situation, their response raised additional concerns. Instead of acknowledging the potential oversight or offering a no-cost follow-up inspection, they suggested conducting additional diagnostic tests and a test drive to further investigate the issue. However, they warned that if the problem persisted or additional issues were discovered, I could face significantly higher repair costs. This left me feeling dissatisfied and misled, as I had already paid a considerable amount for a repair that clearly did not address the underlying problem. The lack of accountability, combined with their vague and dismissive response, left me questioning their technical expertise and commitment to customer satisfaction. More

Where do I start? I’ve been waiting more than a year for my fuel pump recall to be completed. I was called in to get one after responding to yet another check in with I’ve been waiting more than a year for my fuel pump recall to be completed. I was called in to get one after responding to yet another check in with “where is my fuel pump.” Only to have the dealership tell me it was reserved for someone else and the to send me away but I persevered and got it. Then they put $3000 of bogus extra service on my recommended list, which is frustrating because I keep my vehicle well maintained at a reputable local mechanic. They told me I needed an engine air filter and I checked afterwards and they hadn’t even opened the compartment! It was COVERED in dust so when I touched it it left fingerprints - there were none there- and my filter was PRISTINE as when my husband put it in 8 months ago. Then as soon as I drove 40 miles my emissions light came on. Even if I do need any of the services they recommended (I don’t - well except for the alignment which I’ll always need living in DC) I wouldn’t get it from them. I give them a 2/10 because they don’t get belligerent when they’re caught or when I politely DECLINE all their bogus service recommendations, BUT AND HOWEVER whatever sensor they disconnected to get this emissions light on has me IRRITATED. When I drive by there they better fix it and not say a word or this is dropping to 0/10 would NOT recommend. If they don’t fix it and persist in trying to get me to upgrade my 6yo van with only 75K miles we are going to have PROBLEMS. More

Excellent Service this visit; Well beyond expectations. Service rep. truly represented Honda service well. Thanks. Service rep. truly represented Honda service well. Thanks. More

The employees are super patient and kind. This dealership reaches out frequently to check on your car and are very transparent about any recalls or issues your car has.They haven’t pushed any This dealership reaches out frequently to check on your car and are very transparent about any recalls or issues your car has.They haven’t pushed any unnecessary “fixes” for things that are perfectly fine! The only downside is that their wait times are so long. I waited like 2 hours+ for a oil change. Be sure to leave once you drop your car off of you’ll be in the waiting room for a while. But the waiting room is super nice and comfortable! Heating and snacks and drinks are available for purchase More

I showed up without an appointment and David was able to get me in and out…on a Friday! get me in and out…on a Friday! More

My experience at Honda greenbelt was very pleasant and encouraging. From the first encounter with Cal Wright over email message I was impressed by his accuracy and interest in what I truly wanted in a veh encouraging. From the first encounter with Cal Wright over email message I was impressed by his accuracy and interest in what I truly wanted in a vehicle. His follow-ups were consistent and honest. More

Always efficient and excellent service. Technician was very good in keeping me informed of my car. Technician was very good in keeping me informed of my car. More

People were nice and the person assisted me was also very nice and good at explaining nice and good at explaining More

Extremely professional and accommodating. Service was completed with minimal downtime. All in all not a bad experience. Service was completed with minimal downtime. All in all not a bad experience. More