Honda of Greenbelt- Se Hablo Espanol

I am extremely frustrated with my experience at Honda of Greenbelt. I made an appointment at 10:45am on July 5th for a brake inspection. After checking my car in, I sat in the waiting room for 3 hours. I we Greenbelt. I made an appointment at 10:45am on July 5th for a brake inspection. After checking my car in, I sat in the waiting room for 3 hours. I went to the front desk to ask for an update. The man I spoke with laughed while I told him how long I’d been waiting, saying he’d let my service provider know. I sat back down again, waiting to see him speak with her - he didn’t until I came to the front desk again to talk to her directly - at which point she told me she would waive the brake inspection fee. After another half hour in the waiting area, she came to tell me a technician was driving my car to see what the issue is. Two trips (for who knows how long with how much gas burned) were made to identify the problem. I didn’t get an estimate until 4:20pm. $800 for them to order the parts and service me for a left front bearing replacement (the parts are only $135). I asked for a printed copy of the inspection and quote to take elsewhere… I can only assume that a company who doesn’t value a customer’s time doesn’t value the vehicles they’re servicing. It took 30 more minutes to get that printed. I’m now sitting in my car at 5pm with almost an empty tank and nothing fixed. My time was wasted for a quote that far exceeds my trusted service dealership back home in Delaware - an inconveniencing trip I’m forced to make to ensure all of my repair needs are fully met within reason. More

945 am appointment for 4 tires on Saturday ended up being ready Monday afternoon. Shouldn’t take that long for four tires. NTB does them right away and same day. Fernando and David were great to work with. B ready Monday afternoon. Shouldn’t take that long for four tires. NTB does them right away and same day. Fernando and David were great to work with. But apparently there is only one alignment machine. Also my lug nuts went in in too shape, shiny chrome and came out chewed up from the technicians air guns. I thought they gave me old lug nuts. David cleaned up the lugs before returning my vehicle. I appreciated it. Take photos of your lugnuts (if they are in great shape) before it goes in. I still love this dealership. This is my first hiccup with them. More

So disorganized. I waited over 90 mins for my car after being told it would only be 20 more mins. I would not be going back I waited over 90 mins for my car after being told it would only be 20 more mins. I would not be going back More

Fernando was very friendly and helpful today, service passed fairly quickly, and everyone I spoke with today was nice. passed fairly quickly, and everyone I spoke with today was nice. More

My service experience was efficient, professional and speedy. Fernando communicated to me through the entire process, listened and addressed my concerns. speedy. Fernando communicated to me through the entire process, listened and addressed my concerns. More

ABSOLUTELY HORRIBLE. They performed unauthorized inspections that I specifically told them NOT to do. They said they’d finish on Saturday and would call me. They didn’t They performed unauthorized inspections that I specifically told them NOT to do. They said they’d finish on Saturday and would call me. They didn’t call until the following Tuesday after they were closed. The technician was condescending and did not listen. Manager was supposed to contact me Friday. It’s now Wednesday and still no call. It was a terrible experience and they tried taking advantage of me. More

Place is huge, comfy and clean. Customer service is very good. Fernando is very nice. Customer service is very good. Fernando is very nice. More

Very good customer service and good team work. Well organized service and dedicated staff. Quick response to calls, emails and text messages. Well organized service and dedicated staff. Quick response to calls, emails and text messages. More

Muy satisfecho con la atención que me brindaron, la amabilidad y la rapidez con que me ayudaron fue increíble!!! amabilidad y la rapidez con que me ayudaron fue increíble!!! More

Prompt service and professionalism. I have a long history of purchasing cars with this dealership which is why I keep coming back I have a long history of purchasing cars with this dealership which is why I keep coming back More