Honda of Greenbelt- Se Hablo Espanol

I have been waiting almost three months to get car registered by them and visited dealer twice and called multiple times and noone there knows whats going on. I have spoken to Daniel who is supposedly registered by them and visited dealer twice and called multiple times and noone there knows whats going on. I have spoken to Daniel who is supposedly a manager twice and he has brushed me off. I spoke to Ryan who gave me general xx answer. This dealership is falling apart, once they sell you the car they dont care. More

A little long wait time getting checked in but the staff was super helpful once they were able to get to me. was super helpful once they were able to get to me. More

Gave excellent customer servic. Even gave me a free car wash. Very nice and explained everything to me. Even gave me a free car wash. Very nice and explained everything to me. More

Really easy,professional and collective employees. The best so far in the auto company. Thanks! The best so far in the auto company. Thanks! More

Not customer centered. No care for customer’s time. Staff appear in chaos as they try to cover for one another… . No care for customer’s time. Staff appear in chaos as they try to cover for one another… . More

More faster than we had before, we just waited for more than an hour and we did not expect that it was done that fast. than an hour and we did not expect that it was done that fast. More

The service at this dealership is the WORST! Also, the cost of the service is extremely high. They even charge you for the use of the tools they use to fix the car. I do not recommend their s Also, the cost of the service is extremely high. They even charge you for the use of the tools they use to fix the car. I do not recommend their services to anyone. More

Excellent service, professional customer care and advise, waiting time is reasonable.Nice environment and bigger waiting area. waiting time is reasonable.Nice environment and bigger waiting area. More

Está tratando de retomar la reputación que tenía hace 20 años atrás, está mucho mejor que 1 mes atrás !! Sigan así !! años atrás, está mucho mejor que 1 mes atrás !! Sigan así !! More

I have been a loyal customer for 5 yrs, and have recommended Honda of Greenbelt to a lot of people. What happened to me was disturbing and unethical. I’m beyond disappointed, and will only return if recommended Honda of Greenbelt to a lot of people. What happened to me was disturbing and unethical. I’m beyond disappointed, and will only return if an item I purchased is still under warranty. I went in for a sound coming from the back of my car when I braked. When I originally dropped off my car the sales associate David mentioned it could be my brakes, and I told him I had my brakes done the last time. I pulled out paperwork from my glove compartment, and he said don’t worry about it because it’s all in the computer system. He told me he would take care of me, that he has daughters, and would be fair. The David came back to me with $4k worth of services I needed to have done. Front and back brake/rotors, replace right wheel bearing, tension belt, battery, sparks plug, transmission flush, and brake fluid. I was gullible/trusting and approved the order. When I walked away he started clapping and called another sales associate over. I sat down and figured that he was happy he probably gets a commission. Something about the entire exchange didn’t sit well with me. I asked several ppl, and they told me to stop the order asap. When I called to have him stop the services, he told me they already replaced the battery and front brakes. How he did this in an hour, I don’t know, especially since he said my car would be an all day job. I told him to continue with the back brakes, since it’s all Honda certified, and will be from the same location. I paid almost $2k for those services. I leave the dealership, still disturbed by what happened and decided to check all of my documentation. Turns out I had my front brakes and rotors replaced in Jan, so they were under warranty. I went back and demanded my money, which I did receive $700. My previous work orders are in their system and he acted like they didn’t know. On my receipt of services, it said I requested a new battery which I did not. LIARS all the way around. My battery was probably fine, but I’ll never know. This morning, I went to another Honda location and explained what happened, including the breakdown and receipts. The guy said I got ripped off, but it's a lesson learned to always get a second opinion. I did need the belt tensioner and it's $300 cheaper at the other location. Then he said there's nothing wrong with my wheel bearing, which Greenbelt was trying to charge me $800. Also, that I didn't need spark plugs which Honda quoted for $450. Or a $200 transmission flush. And I had that fluid replaced in Jan as well. Totaled $2,450 that they could have gotten over on me, if I hadn’t stopped everything and reviewed my receipts. Breakdown: $700 front brakes and rotors, $300 extra for tension belt, $450 spark plugs, $200 transmission flush, and $800 wheel bearing. Absolutely ridiculous!!! I feel like an idiot for trusting the associate and not doing my due diligence. They lost a loyal customer and should be ashamed! More