Honda of Gainesville

Awesome experience and good work I took my CR-V in for a routine oil change and fluid top off (they also have FREE car wash and vacuum for LIFE) and they found the transmission needed I took my CR-V in for a routine oil change and fluid top off (they also have FREE car wash and vacuum for LIFE) and they found the transmission needed service that wasn't in the warranty and some that had a deductible. Needless to say the gave us a loaner car for the next day and a half and by the end of it all, end up leaving with NO COST. They truly think if the customer and are helpful More

My Favorite Car Guy Jesse was easygoing and friendly. I never felt pressured to make a deal .He was also knowledgeable about the Accord and took the time I needed to tea Jesse was easygoing and friendly. I never felt pressured to make a deal .He was also knowledgeable about the Accord and took the time I needed to teach me about the bells and whistles of my new car. Do yourself a favor and ask for Jesse Waller. Oh and I LOVE my new Honda! :) More

Fast, fun, informative We had been test driving used vehicles for a while. Went to test drive a 2017 CR-V and Mickey made the experience fun and informative. He was an exper We had been test driving used vehicles for a while. Went to test drive a 2017 CR-V and Mickey made the experience fun and informative. He was an expert on the vehicle. We ended up purchasing several days later-- heck, the CR-V is just the best option out there for small SUV/Crossovers! Throughout the process, Mickey and Matt were wonderfully communicative and never made us uncomfortable by pressuring us to buy. We love the vehicle. The gas mileage is awesome, and all the safety features make driving less stressful. Thanks, Honda of Gainesville! More

Very professional honest people. Jonathan Santiago is the best sales person that I have ever dealt with and I highly recommend him to anyone looking to buy a new or used vehicle. He h Jonathan Santiago is the best sales person that I have ever dealt with and I highly recommend him to anyone looking to buy a new or used vehicle. He has been extremely helpful even after the sale. More

Jesse Waller was fantastic! My husband and I purchased a 2017 Honda Pilot in September. This is our second purchase from Honda of Gainesville and our salesman Jesse Waller. We wi My husband and I purchased a 2017 Honda Pilot in September. This is our second purchase from Honda of Gainesville and our salesman Jesse Waller. We will return to purchase our vehicles from Jesse and Gainesville Honda. Jesse is friendly and wonderful to work with. We trust him 100%! He was never pushy and gave us our best options. More

Awesome experience and highly recommended ! My experience in Honda of Gainesville, FL was really great. I purchased a Honda CRV and manager Matt like assisted me a lot. I was so impressed for hi My experience in Honda of Gainesville, FL was really great. I purchased a Honda CRV and manager Matt like assisted me a lot. I was so impressed for his friendly behavior, professional attitude and always smiley appearance in handling any situation. It is really praiseworthy. One day after purchasing I was not fully satisfied with the color, however, Mike assisted me without any question to return that car and also offered me some other options. I think that it is very rare in case of vehicle purchasing. I strongly recommend others to contact Mike before purchasing any vehicle. I am sure you will also be impressed. More

Used Car Purchase Jordan Hamel was very pleasant, honest and went the extra mile. He even came in on his day off to help my sister buy a great used CRV. Jordan Hamel was very pleasant, honest and went the extra mile. He even came in on his day off to help my sister buy a great used CRV. More

Above and Beyond Service Due to past experiences with buying a car, it's not something I like to do. Thanks Dan and your team for making it easy. Due to past experiences with buying a car, it's not something I like to do. Thanks Dan and your team for making it easy. More

Pleasant experience at Honda of Gainesville w Jordan Hamel I began an online chat with an assistant representing Honda of Gainesville because I received poor service at a different dealership in the city where I began an online chat with an assistant representing Honda of Gainesville because I received poor service at a different dealership in the city where I live in Georgia. The Gainesville assistant connected me with Sales Associate, Jordan Hamel. Jordan was very helpful in answering my questions, and we communicated via text, email, and phone before coming to a final arrangement. He also connected me with his manager, Kelly Meggs, to verify information on the phone. Jordan did not have the car I wanted on the lot and arranged a dealer trade to get the Civic I wanted. In less than a week's time, I was on the lot meeting Jordan in person and driving my new Civic. Jordan explained many of the features as I test drove the car in Gainesville. I expect excellent customer service, and Jordan did not disappoint. I will say, however, that during our meeting, I had a question regarding two features which the addendum stated were part of my package but that the car itself did not reflect . . . pin striping and door guards. I asked about these features. I believe Jordan thought the car already had the features. I do not believe he was trying to "cheat" me on something as he had done nothing up to that point to make me think he was dishonest. I also knew that he is fairly new to the business and has been a sales representative for 8 months. The car had been at his lot for two days prior to my arrival. While it should have already been handled before I got there, Jordan immediately began working to correct the issue once he realized the car did not have those two features that were included in the "agreed upon" final price. Additionally, the car had already been detailed, but I noticed tape residue on the fuel cover area. I pointed it out, and Jordan had it removed. Not knowing if the person who does pin striping could be there that day, Jordan documented what features were "owed" to me at another time in the event that the representative did not get to the dealership that afternoon. The representative later arrived and was able to complete the pin striping and the door guards installation that same day which pleased me since I live two hours away from the dealership. Jordan then escorted me to the finance office where I met with Gerard Stewart. There was a discrepancy in the total amount due by an increase of $200. I pointed it out, and Gerard inquired about the issue and returned to his office with the corrected amount due and reprinted the necessary documents for signatures. Jordan was kind in helping me empty my van of its contents and load everything into my new Honda Civic. He further invited me to contact him anytime with questions about my new car. Since that time, I have texted him with questions, and he has responded promptly and professionally. If I needed to buy a vehicle today, or if my family or friends needed to buy one, I would direct them to Jordan Hamel at Honda of Gainesville. My recommendation has value because I expect honesty, professionalism, and kindness. It is rare to find, and I give praise ONLY when I think it is due. Jordan Hamel did not come across to me as the stereotypical "smarmy" dishonest type of car salesperson. If you want or need to purchase a vehicle, please consider talking with Jordan before you buy anywhere else. Help a decent guy earn a living for his family, and discover that not ALL car sales representatives are bad. More

First class service buying a used car at Honda My wife and I received first class service and had an excellent experience purchasing a used Toyota Highlander from Jesse Waller of Honda in Gainesvil My wife and I received first class service and had an excellent experience purchasing a used Toyota Highlander from Jesse Waller of Honda in Gainesville. More