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5,233 Reviews of Honda of Freehold - Service Center
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April 05, 2017
paint protection Very bad communication. I e-mailed Honda approx. 2 weeks ago about my service and nobody contacted me. I was very specific about Joe Cippola and the s Very bad communication. I e-mailed Honda approx. 2 weeks ago about my service and nobody contacted me. I was very specific about Joe Cippola and the service dept. and no-one every contacted me. I bought two Accords and one lease at Honda of Freehold. I think I made a mistake? More
by unhappy customber
Employees Worked With
Rob Papciak
March 26, 2017
Fast reliable service The best thing that i like is that a customer representative always sits first with you to carefully explain what they will do, time taken and cost. The best thing that i like is that a customer representative always sits first with you to carefully explain what they will do, time taken and cost. This time i met Fred, a nice smiling gentleman who recommended what i needed and listened to all my concerns as i was going to drive the car for a long distance for the first time. More
by Dina AS
Employees Worked With
Fred
March 25, 2017
Expwerience at Freehold Honda I had a problem with my car that necessitated a trip to the dealer. Once again, I was greeted by a friendly customer service rep who listened to my pr I had a problem with my car that necessitated a trip to the dealer. Once again, I was greeted by a friendly customer service rep who listened to my problem and saw to it I had my car problem corrected. I was on my way in a little more than 1 hour. More car dealerships should be as competent as Honda of Freehold. More
by jersey pete
Employees Worked With
Fred Alegre
March 23, 2017
Service Great job had me in and out in no time. Friendly service Took good care of car Fast service Thank you will return Thank you Great job had me in and out in no time. Friendly service Took good care of car Fast service Thank you will return Thank you More
by Robert T. Schuttinger
Employees Worked With
Fred
March 22, 2017
Great and pleasant. I been here 3 times and I have not been disappointed yet. Great job everyone.I look forward to having a long and lasting relationship with Honda. I been here 3 times and I have not been disappointed yet. Great job everyone.I look forward to having a long and lasting relationship with Honda. Gratefully Yours, Arcadio Colon More
by Arcadio Colon
Employees Worked With
Sal Hernandez
March 18, 2017
Service They took the car in at the appointment time. Friendly service people. The car would have been done as promised if the power did not go out. They took the car in at the appointment time. Friendly service people. The car would have been done as promised if the power did not go out. More
by Aly2042
Employees Worked With
Sal Hernandez
March 11, 2017
Great service I was very happy with my service. Steve kept me informed on the progress and notified me as soon as it was ready. Everyone was very polite and profess I was very happy with my service. Steve kept me informed on the progress and notified me as soon as it was ready. Everyone was very polite and professional and the establishment was very clean. I would recommend Honda Freehold to everyone. More
by Nancy of Hazlet
March 09, 2017
Service I have been a car owner for over 45 years. I have never received such quality service as the one I received from Mr. Hernandez, the service manager. I have been a car owner for over 45 years. I have never received such quality service as the one I received from Mr. Hernandez, the service manager. He showed great concern and even stepped out of a meeting to address my concerns. He is wonderful and I am recommending everyone I know to him. You are lucky to have him as a service manager who clearly puts customer satisfaction at the top of his priority list. Steve Michaels 908-770-4992 More
by smichae5
Employees Worked With
Sal Hernandez
February 15, 2017
Excellent My car was ready on time. Steve explained the service to me which involved both a 15,000 mile service and a brake replacement. Very good with my que My car was ready on time. Steve explained the service to me which involved both a 15,000 mile service and a brake replacement. Very good with my questions. More
by WFB
Employees Worked With
February 02, 2017
Get a second opinion when they recommend you for the service Brought my car for regular service, the dealership recommend me for changing the timing belt and fix the spool valve leaking. I told them I did my ti Brought my car for regular service, the dealership recommend me for changing the timing belt and fix the spool valve leaking. I told them I did my timing belt somewhere else before. The inspection report still said that I need to replace the timing belt. This really makes you think if they actually look at your car when they recommend anything. Then, they tell me the spool valve is leaking and if I dont fix it right away, it will make my alternator fail. This sounds so serious so I asked how much and it turns out $1300. So I turn it down since I never see any oil leaking on the ground before. Today, I got a second opinion. I do have a leak indeed; however, I was told that this is such a minor leak and the repair is not necessary. If I have to take care of it, the spool valve gasket is only $15 for the part. $15+ service vs. $1300!! Minor leak that is not necessary vs. immediately attention is needed!!! After these two recommendation, I personally ask myself should I even listen to their recommedation next time! In general, the customer service representative is very nice and friendly. However, I feel they are trained to sell the service like this! Especially those days that they are not busy and do not have much customers! More
by jli
Employees Worked With
