Honda of Freehold - Service Center

Horrible customer service I went in for an alignment. First i made an appointment for 7:15 am on the phone, then the writer tells me the techs dont come in until 8 am. Then i I went in for an alignment. First i made an appointment for 7:15 am on the phone, then the writer tells me the techs dont come in until 8 am. Then it takes forever for the tech to finish my alignment, and the service writer tries to tell me it usually takes 2 hours. Lie number one. Then when the alignment is done the caster is still out of spec. After asking the service write, Frank, he says he is going to get the tech. Instead he goes and helps out another customer, completely disregarding me and leaving me waiting. After 10 minutes i chase him down and talk to the tech. The tech i still believe is lying to me. He told me that the bolt for the the caster adjustment is stuck and he turned it all he could. And that i would need all sorts of new parts to get it right. But he is lying. I have worked in shops and anytime there is any sort of issue it is to be documented on the service order, which it wasn't. and i didnt need any new parts until i started asking questions. Then when i wanted to speak to a service manager they told me they were both too busy to speak to me now. after being there for an hour longer than i should have i paid and left and left a voice mail with the general manager. STAY AWAY FROM THIS SERVICE DEPARTMENT. UNORGANIZED, INCOMPETENT PEOPLE. More

This dealership has a history of shady underhanded practices during routine services. Such as not actually performing paid for services that are hard to notice if they have actually been performed. W practices during routine services. Such as not actually performing paid for services that are hard to notice if they have actually been performed. When they are called out on them they go directly to there book of prepaired excuses. They go great lengths to make sure when you bring a factory warrenty issue to there attention they do there best to skate around it making you feel like the car is okay performing under it's expectations. More

Picked up car after hours for a very expensive repair but I forgot 10% coupon. Even though it was not clear whether it applied and cashier was already closed, Brian checked with his manager and they accepted I forgot 10% coupon. Even though it was not clear whether it applied and cashier was already closed, Brian checked with his manager and they accepted the coupon anyway without hesitation. More

I was treated courteously and promptly during the visit. The Service Consultant worked with me to decide which 35,000 mile services needed to be performed on my vehicle based on it's history and how it is d The Service Consultant worked with me to decide which 35,000 mile services needed to be performed on my vehicle based on it's history and how it is driven. The Dealer waiting area was very comfortable and served excellent coffee and other snacks. The work was performed well and completed on time. The price for the the work performed was reasonable. More

My wife, two young (5 and 2 yrs old) daughters and I were travelling to the USA on holidays between 5th-13th July. Our itinerary was to head from Canada to visit friends in the Freehold area before departing travelling to the USA on holidays between 5th-13th July. Our itinerary was to head from Canada to visit friends in the Freehold area before departing Wed 10th July for Vermont, and then return home to Canada on the 13th July. Unfortunately, on the Sat 6th July on route to NJ we hit a deer with our 2012 Honda Odyssey minivan. Thankfully no one in our car, or any other around us, was injured. We managed to make it to NJ after stopping to assess the immediate damage. We contacted Honda of Freehold on Monday, and I spoke with Rebecca about booking an appointment to assess whether our vehicle would be safe, or at least could be repaired sufficiently, to complete our trip and return home. Rebecca arranged a first thing Tues 9th July morning inspection while I continued to coordinate with my insurance company. She also gave me her initial impression after looking over the vehicle, and assessing the damage, alerted me to the fact that there may in fact be extensive work not easily repaired in a short time. Her instincts were later confirmed by the inspection estimates (quite extensive). Rebecca clearly explained my options, contacted the Collision Repair shop their company uses to request an estimate and timing required if repaired in the US, and even contacted their transport company to determine possibility of using that company to transport our vehicle back home to Canada. After discussions with our insurance company, it was decided that we would arrange to ship our vehicle back home to be repaired, and my family was able to continue on our trip as planned in a rental car. The main reason for this review is to express my sincere gratitude to Rebecca, and Honda of Freehold, for going above and beyond required "duties" to help my family during difficult circumstances while we were away from home. I know for certain that without Rebecca's concerted efforts, expertise, due diligence and compassion, my family and I would not have been able to complete the necessary arrangements to continue on with the rest of our planned trip. Moreover, my anxieties were considerably eased when Rebecca assured me that she would remain in email and cell phone contact with me throughout this process after I left the NJ area, and confirmed our vehicle would be fine to remain at the company until arrangements were made to transport it back to Canada. She provided me all the paperwork from the damage assessments performed and when I inquired how much I owed, she responded there was no charge since there was nothing they could do to repair it unless it went to the body shop for about a week (which we didn't have time to wait for due to our limited travel time) and plus my family had already been through enough inconvenience. She also didn't have any problem receiving copies of the necessary documents for customs import after the fact, and confirmed for me all was placed in the vehicle as per the instructions from the transport company. I understand now that our vehicle was just recently picked up and is on route home (~2 weeks after the incident). My first and all subsequent vehicles have been Hondas, and in their lifetimes, I have dealt with a number of different Honda Service Centers and dealerships throughout Canada and the USA. Though the circumstances described above were unique, and I hope will never be repeated, I can honestly say my brief experience with Honda of Freehold, and Rebecca, were the best imaginable. I feel as though Rebecca treated me as a family member. They certainly provide great personalized care, professionalism and attention to their customers. I can't thank them enough. More

I have taken my car here for service in the past and each time, I have come away impressed with the quality of service. I have dealt with other car dealerships and their service advisors, but Rebecca is the time, I have come away impressed with the quality of service. I have dealt with other car dealerships and their service advisors, but Rebecca is the friendliest that I have ever dealt with. I recommend anyone that goes here to ask for Rebecca. More

Brought car in for service as check engine light was on. I am the type of person who likes to work on my own cars because I do not trust most mechanics. I was confident I knew what the problem was but I jus I am the type of person who likes to work on my own cars because I do not trust most mechanics. I was confident I knew what the problem was but I just didn't want to fix it myself as I am getting older. I was so impressed by the way I was treated that I will definitely be going back to Jerwin in the future for service. Car fixed first time, quickly, and at a fair price. With no fanfare. Well Done Jerwin. And sorry it took so long to post this review as the service was done a few weeks ago. More

Positive experience in working with the General Manager Nelson Guerrero. He is always striving to improve the Honda automobile experience in every facet. Again, a very positive experience. Nelson Guerrero. He is always striving to improve the Honda automobile experience in every facet. Again, a very positive experience. More