Honda of Freehold - Service Center

Unprofessional If I could give zero stars I would. I brought my Honda in for a recall for the airbags and they tell me that the engine light is out and needs replaci If I could give zero stars I would. I brought my Honda in for a recall for the airbags and they tell me that the engine light is out and needs replacing. I decided to leave my car there for them to just do the recall for the airbag situation and go back another time for the engine light. It was there for a couple of days, and when I called to ask them if the car was ready Monday morning they said yes. I took an Uber there and they tell me that the car wasn’t ready. I had to go back later on that day to get the car. When I brought the car home I noticed that the headlights were out so I had to RETURN to the dealership service side and had them look at the car. They then tell me that the cars 2 headlights, 1 breaklight was all burnt out. I’m sorry, but how is it that my car was fine before the couple of days that I left it there? Michael Chirichello tells me that I would have to pay money to get them fixed. The lights were FINE and WORKING before all this. What is the coincidence that all 3 lights BURNT OUT at the same time when it was at the dealership. Trust me when I say I will never buy another Honda and you can trust me when I say I will be telling all my friends and family not to get any Honda’s because obviously they break or did something and not claim responsibility. That or Honda’s are flimsy cars. Mind you this was a new car that I bought from them only 8 years ago. I keep very good care of this car, make sure to get oil changes on time, fix anything that comes up. So obviously, it was a perfectly working car until I brought it in for services. More

Very professional on all levels The service center was very polite, professional, my vehicle was ready in the time frame they told me. Will continue to use them in the future. The service center was very polite, professional, my vehicle was ready in the time frame they told me. Will continue to use them in the future. More

Less than acceptable experience. When we bought the car in November, they loved us. Couldn’t do enough to make us happy. I never received a call about the license plates arriving, When we bought the car in November, they loved us. Couldn’t do enough to make us happy. I never received a call about the license plates arriving, so I called them about that. Girl on the phone laughed it off, and blamed it on a “new girl”. Couple weeks later, car wouldn’t start in driveway. Called them to ask about process to schedule tow, told to call the Honda Roadside Assistance. They couldn’t help me. That may be the case, but the manner in which they shared this information was rude, and made us feel we were wasting their time. (Rob). Service coordinator (Jake) called next day, car had “rodent damage”, not covered by warranty. Again, this may true, but manner it which information was shared was that we were wasting their time, and needed to commit to the $582 dollars to fix the car. Spent next couple of days trying to communicate with service dept about our concerns, each time receiving another rude or sarcastic discussion. We finally had it with them, contacted Honda Roadside Assistance, and had car towed to another dealers service department. Consequently, this job ending up costs us less by $130. Oh, and still waiting for callback from our sales rep (Brad), one week later. Go elsewhere... More

Fast In & Out Service For Recall Repair Came in on Saturday for recall repair for my 2015 Honda Accord battery sensor. Left car when they opened at 7:30 and waited for service to be done. Re Came in on Saturday for recall repair for my 2015 Honda Accord battery sensor. Left car when they opened at 7:30 and waited for service to be done. Relaxed in the lounge enjoying complimentary and by 7:50 the car was done. Fred was very polite and helpful. I will deal with him specifically when in for next service. More

Great They were very helpful they kept me informed and fixed my car very fast Donna was excellent And kept her word about keeeping me updated They were very helpful they kept me informed and fixed my car very fast Donna was excellent And kept her word about keeeping me updated More

Service Amanda was very friendly, and helpful even after I left the dealership I called her to mention a coupon I found online she was so nice to let me use i Amanda was very friendly, and helpful even after I left the dealership I called her to mention a coupon I found online she was so nice to let me use it. The little saving was great in my pocket. More

Not accomodating Unfriendly, annoyed with questions asked related to the service that he stated that needed to be performed. Initial quote price was in the vicinity o Unfriendly, annoyed with questions asked related to the service that he stated that needed to be performed. Initial quote price was in the vicinity of $300, once the car was being worked on the new quote was $1,500.00 I purchased 4 tires from Honda. The price for alignment is $123.00, I stated that I have a package with Firestone (lifetime alignment). I would take to Firestone, he stated that he would hate to have me leave without having the tires aligned and paying $123.00. I went to Firestone today had the tires aligned and asked for a quote on new tires comparable to the tires I purchased, there was a $200 difference with Firestone being the least expensive. When the customer service representative called to ask about my satisfaction with Honda I stated that I was not pleased, and explained the situation. She disconnected the call with me. I plan on calling Sal Hernandez (service manager), and relay my frustration to him!!! Terrible, terrible customer service. I will be returning to my old dealership for service in the future. More

I had a very Merry Christmas I went in for the airbag recall and my engine light was on because the Hybrid battery was deteriorating. Donna researched and found that my Hybrid bat I went in for the airbag recall and my engine light was on because the Hybrid battery was deteriorating. Donna researched and found that my Hybrid battery was still under warranty. I didn’t have to pay anything to have it replaced. I’m so happy she looked into it for me. Thanks Honda of Freehold! More

Friendly, good on time service All service people were friendly, explained what needed to be done, how long it would take. I feel confident in the job being completed correctly. All service people were friendly, explained what needed to be done, how long it would take. I feel confident in the job being completed correctly. More