Honda of Freehold - Service Center

Service I have been a car owner for over 45 years. I have never received such quality service as the one I received from Mr. Hernandez, the service manager. I have been a car owner for over 45 years. I have never received such quality service as the one I received from Mr. Hernandez, the service manager. He showed great concern and even stepped out of a meeting to address my concerns. He is wonderful and I am recommending everyone I know to him. You are lucky to have him as a service manager who clearly puts customer satisfaction at the top of his priority list. Steve Michaels 908-770-4992 More

Excellent My car was ready on time. Steve explained the service to me which involved both a 15,000 mile service and a brake replacement. Very good with my que My car was ready on time. Steve explained the service to me which involved both a 15,000 mile service and a brake replacement. Very good with my questions. More

Get a second opinion when they recommend you for the service Brought my car for regular service, the dealership recommend me for changing the timing belt and fix the spool valve leaking. I told them I did my ti Brought my car for regular service, the dealership recommend me for changing the timing belt and fix the spool valve leaking. I told them I did my timing belt somewhere else before. The inspection report still said that I need to replace the timing belt. This really makes you think if they actually look at your car when they recommend anything. Then, they tell me the spool valve is leaking and if I dont fix it right away, it will make my alternator fail. This sounds so serious so I asked how much and it turns out $1300. So I turn it down since I never see any oil leaking on the ground before. Today, I got a second opinion. I do have a leak indeed; however, I was told that this is such a minor leak and the repair is not necessary. If I have to take care of it, the spool valve gasket is only $15 for the part. $15+ service vs. $1300!! Minor leak that is not necessary vs. immediately attention is needed!!! After these two recommendation, I personally ask myself should I even listen to their recommedation next time! In general, the customer service representative is very nice and friendly. However, I feel they are trained to sell the service like this! Especially those days that they are not busy and do not have much customers! More

Outstanding Service The attendant was truly knowledgeable and professional She answered all my questions and offered advice. She was courteous and extremely friendly, m The attendant was truly knowledgeable and professional She answered all my questions and offered advice. She was courteous and extremely friendly, made me feel at home. Service was performed expeditiously. Other Honda Dealers are closer to my residence, but it is worth the travel because of the outstanding Service I received at Freehold. More

Friendly, helpful, excellent service! Excellent service done in a timely manner. Staff was friendly , helpful and attentative. The head service Manager, Sal Hernandez, was extremely profe Excellent service done in a timely manner. Staff was friendly , helpful and attentative. The head service Manager, Sal Hernandez, was extremely professional, friendly and.a pleasure to work with. Would go anywhere else! More

Great Today, I went to Honda of Freehold for an oil change and my service representative Brian Daley was nothing but kind and helpful to me! Today, I went to Honda of Freehold for an oil change and my service representative Brian Daley was nothing but kind and helpful to me! More

Great service Awesome service could not have asked for a better staff to help me. I really appreciate their help and will be back. Thank you again Awesome service could not have asked for a better staff to help me. I really appreciate their help and will be back. Thank you again More

Great service Sister and I came for service on my 2nd vehicle.. Quality service......Would recommend to family and friends for service and sales....Everyone was fri Sister and I came for service on my 2nd vehicle.. Quality service......Would recommend to family and friends for service and sales....Everyone was friendly and helpful! Fast, inexpensive and thorough service! More

Dedicated Customer This was my 1st time visiting your Serviette center after purchasing my car with you guys in September. Amazed is all I can say. They guy that I worke This was my 1st time visiting your Serviette center after purchasing my car with you guys in September. Amazed is all I can say. They guy that I worked with was very knowledgeable, attentive, kept me informed throughout the process. I've never seen such customer service in a service shop. Usually everyone is in a rush, and nothing is getting done. This guy's were in top of their game. Thanks Freehold Honda! More

I tried service and was treated as a bull services a cow. The code on the dash read "A", signifying time for an oil change. Just after I drove in, someone came over and was looking at the windshield. He point The code on the dash read "A", signifying time for an oil change. Just after I drove in, someone came over and was looking at the windshield. He pointed to a spot in front of me, told me that there was a ding or some other word to describe it, told me that they will fix it at no charge,Just give my auto insurance info to him. I look and saw nothing. I rejected his offer. Windshield was not damaged. A minute or so later, someone else came over and said he was my service advisor. Told him I wanted the "A" service, which is just an oil change. He asked about doing the 30,000 mile service. No such thing in the book. When I asked what it encompasses and cost, he rattled off a list of items and said "about $800". I took my keys and left. Had the oil changed elsewhere. I sent an email to the service manager telling of my experience. Never received the courtesy of a reply. More