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Honda of Freehold - Service Center

Freehold, NJ

4.6
5,203 Reviews

5,203 Reviews of Honda of Freehold - Service Center

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February 12, 2020

Perfect experience Steve in the service department is Perfect experience Steve in the service department is personable, professional and knowledgeable My car was taken in right on time as my appo More

by louiseissleepy
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2020

My salesman Anthony Mayfield was easy to deal with, we told him what we wanted to pay for the Pilot lease and he was able to meet our demands pretty quickly no long stretched out haggling. We were in and More

by Mike04
Recommend Dealer
Yes
Employees Worked With
Anthony Mayfield, Dan Cohen
February 10, 2020

Good service I always take my car to the dealer for service; the prices are reasonable and I know they will guarantee the service. No surprises. That is what I exp More

by 22T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Zrinski
February 10, 2020

Nothing was done I told the rep that the car was running rough, engine was very noisy, also that there was a shrill sound when the driver side door opened, I had rec More

by SBRJJMC
Recommend Dealer
No
Employees Worked With
I dont recall the name of the gentleman that completed the work sheet for work I requested
Mar 05, 2020 -

Honda of Freehold responded

We are extremely sorry to hear about this and sorry to disappoint a customer. Please reach out to me at 732-414-3721, as I want to hear your concerns and address them in the most suitable way. I look forward to hearing from you. Sal Hernandez Service Manager

February 09, 2020

If I could give less than 1 star I would. The advisor was rude, and annoyed because I refused a $600 service. Which in my opinion half the nonsense on the list isn’t even needed. I own my car so I won’t be u More

by SGRASSULLO
Recommend Dealer
No
Employees Worked With
Steve Mutchler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna Scala
Mar 05, 2020 -

Honda of Freehold responded

We're sorry to hear that you didn't have a great experience Mrs. Grassullo. Our advisers job is to inform you of any service your car needs or is due for. We are responsible for informing you. You may decline any time, if you'd like. We want to make things right. Please contact us at 732-414-3721 and we will get back to you promptly. We look forward to hearing from you and earning back your business. Sal Hernandez Service Manager

February 08, 2020

Quick service! Super quick service! I came in for regular maintenance, an oil change and tire rotation. I was in and out and setup my appointment beforehand using th More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Chirichello
February 08, 2020

Great Service We always have had a good experince at Freehold Honda. This trip Eric was wonderful to deal with and our car was ready on time as promised More

by MOCDEL1049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
February 08, 2020

I took in my Pilot for service. The service I received was outstanding. Very happy with the entire process. I Highly recommend this dealership for both purchasing and service. More

by IWABMW
Recommend Dealer
Yes
Employees Worked With
Sal Hernandez, Fred Algre
February 07, 2020

Chris was on top of the emergency service as soon as it started. He made sure the service was completed quickly. He was excellent at keeping me informed & updated every step of the way. More

by BRYAN.OBERHEIM
Recommend Dealer
Yes
Employees Worked With
Chris Zrinski
February 07, 2020

My 2017 continues to mysteriously have electronic issues My 2017 continues to mysteriously have electronic issues causing the car to stop while on the Highway. This is a serious accident waiting to happe More

by DANDIBL
Recommend Dealer
No
Employees Worked With
Sal Hernandez
Mar 05, 2020 -

Honda of Freehold responded

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss your concerns further with you. You can reach out to me at 732-414-3721. We hope to find a solution promptly. Sal Hernandez Service Manager

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