Honda of Freehold - Service Center

Much Happier I'm updating the negative review I initially wrote below. Although that communications experience was terrible, I have since brought my new CR-V in fo I'm updating the negative review I initially wrote below. Although that communications experience was terrible, I have since brought my new CR-V in for service twice. Both times Jake was my service advisor. Both experiences were excellent. Jake was great to deal with both times. The services were done correctly, timely, and for equal to or less than the price quoted up front. So I'm revising my review from over a year ago to say I'm now completely satisfied with this service department. Original Review in 2017: I need to bring my Honda Accord for a safety recall. But I had a question first. No service advisors were available, so I left a message. No one called me back, so I called again after a couple of days. Again, no advisors were available so I left another message. And again, no one called me back. So I emailed the dealership with my service issue. In the next three days I received FIVE sales solicitations, but no one from service called me. Then I called again and asked for the service manager. Guess what - not available. So I left my third phone message. This time I actually got a call back - from Fred, who was very nice. I was driving at the time so I asked if I could call HIM back. He gave me his direct line and told me to leave him a message if he didn't answer. I called back a few hours later and he didn't answer. So I left a message (my fourth). That was four days ago and he never called me back. Totally ridiculous. I would not trust them to service a car at this point. More

Excellent service Gregg is awesome, explains options, is polite, professional and friendly. I previously had my car in for service and Fred was equally awesome, polite Gregg is awesome, explains options, is polite, professional and friendly. I previously had my car in for service and Fred was equally awesome, polite, professional and friendly. Great dealership and service department. More

Prompt, professional service. This Honda dealership was a pleasure to work with. Everything was done professionally, succinctly, and everything was explained as needed, not to ment This Honda dealership was a pleasure to work with. Everything was done professionally, succinctly, and everything was explained as needed, not to mention my appointment happened to be on a very bad weather day, which did not seem to stall the process at all. I'm very appreciative of the work they do, and the way they do it. Thank you! More

I feel I'm being sold something I don't need/ripped off I don't like feeling I am being taken advantage of, and the pricing is high. Service was good and friendly (Amanda) but I think I was sold something I don't like feeling I am being taken advantage of, and the pricing is high. Service was good and friendly (Amanda) but I think I was sold something at my last visit that I didn't need. More

Service visit Waited 2 hours for an oil change. Service was terrible and advisor was rude. I was suppose to have a chip in my window fixed and it was never done Waited 2 hours for an oil change. Service was terrible and advisor was rude. I was suppose to have a chip in my window fixed and it was never done More

Unprofessional If I could give zero stars I would. I brought my Honda in for a recall for the airbags and they tell me that the engine light is out and needs replaci If I could give zero stars I would. I brought my Honda in for a recall for the airbags and they tell me that the engine light is out and needs replacing. I decided to leave my car there for them to just do the recall for the airbag situation and go back another time for the engine light. It was there for a couple of days, and when I called to ask them if the car was ready Monday morning they said yes. I took an Uber there and they tell me that the car wasn’t ready. I had to go back later on that day to get the car. When I brought the car home I noticed that the headlights were out so I had to RETURN to the dealership service side and had them look at the car. They then tell me that the cars 2 headlights, 1 breaklight was all burnt out. I’m sorry, but how is it that my car was fine before the couple of days that I left it there? Michael Chirichello tells me that I would have to pay money to get them fixed. The lights were FINE and WORKING before all this. What is the coincidence that all 3 lights BURNT OUT at the same time when it was at the dealership. Trust me when I say I will never buy another Honda and you can trust me when I say I will be telling all my friends and family not to get any Honda’s because obviously they break or did something and not claim responsibility. That or Honda’s are flimsy cars. Mind you this was a new car that I bought from them only 8 years ago. I keep very good care of this car, make sure to get oil changes on time, fix anything that comes up. So obviously, it was a perfectly working car until I brought it in for services. More

Very professional on all levels The service center was very polite, professional, my vehicle was ready in the time frame they told me. Will continue to use them in the future. The service center was very polite, professional, my vehicle was ready in the time frame they told me. Will continue to use them in the future. More

Less than acceptable experience. When we bought the car in November, they loved us. Couldn’t do enough to make us happy. I never received a call about the license plates arriving, When we bought the car in November, they loved us. Couldn’t do enough to make us happy. I never received a call about the license plates arriving, so I called them about that. Girl on the phone laughed it off, and blamed it on a “new girl”. Couple weeks later, car wouldn’t start in driveway. Called them to ask about process to schedule tow, told to call the Honda Roadside Assistance. They couldn’t help me. That may be the case, but the manner in which they shared this information was rude, and made us feel we were wasting their time. (Rob). Service coordinator (Jake) called next day, car had “rodent damage”, not covered by warranty. Again, this may true, but manner it which information was shared was that we were wasting their time, and needed to commit to the $582 dollars to fix the car. Spent next couple of days trying to communicate with service dept about our concerns, each time receiving another rude or sarcastic discussion. We finally had it with them, contacted Honda Roadside Assistance, and had car towed to another dealers service department. Consequently, this job ending up costs us less by $130. Oh, and still waiting for callback from our sales rep (Brad), one week later. Go elsewhere... More

Fast In & Out Service For Recall Repair Came in on Saturday for recall repair for my 2015 Honda Accord battery sensor. Left car when they opened at 7:30 and waited for service to be done. Re Came in on Saturday for recall repair for my 2015 Honda Accord battery sensor. Left car when they opened at 7:30 and waited for service to be done. Relaxed in the lounge enjoying complimentary and by 7:50 the car was done. Fred was very polite and helpful. I will deal with him specifically when in for next service. More