Honda of Freehold - Service Center

Outstanding Service, Highly Recommend I was a long time customer but had stopped bringing my car here to be serviced after the management change due to poor service. But I decided to give I was a long time customer but had stopped bringing my car here to be serviced after the management change due to poor service. But I decided to give them another try as driving to Toms River Honda was so far and I am so glad I did. Gregg was my service advisor and he was outstanding. He was courteous and professional, as well quite knowledgeable about cars. He explained everything clearly and my car was done quickly (which has never happened in the past). I was completely satisfied. I recommend working with Gregg and will now be a returning customer. More

Quick and efficient Quick and efficient. A bit costly without coupons but they will surely make sure that a customer is satisfied.I will always use this service. Quick and efficient. A bit costly without coupons but they will surely make sure that a customer is satisfied.I will always use this service. More

Fast and Friendly I always take my Accord here when I need it serviced regularly. Mike was great. Very helpful and accommodating. I always know my Accord is in good han I always take my Accord here when I need it serviced regularly. Mike was great. Very helpful and accommodating. I always know my Accord is in good hands when I come for service. More

Excellent service Jeff at Honda Freehold was a courteous and professional advisor. My service took only 30 minutes and I was completely satisfied. I will definitely ret Jeff at Honda Freehold was a courteous and professional advisor. My service took only 30 minutes and I was completely satisfied. I will definitely return for my next services More

Excellent Service All the time I always receive excellent customer service. Everyone is extremely pleasant and knowledgeable. From sales to service they’ve got it down to a science. I always receive excellent customer service. Everyone is extremely pleasant and knowledgeable. From sales to service they’ve got it down to a science. Diamond the receptionist was also very professional and knowledgeable. More

AVOID the service department Avoid Freehold Honda Service Department. I leased my car at the dealership last April and they were helpful, and it was a good experience. THEN, I h Avoid Freehold Honda Service Department. I leased my car at the dealership last April and they were helpful, and it was a good experience. THEN, I had an issue with hearing my Iphone ring on the hands free system. I spent 4 hours there just to hear that it was a software compatibility issue that they knew about. I was aggravated, given the run around and finally spoke to a service agent that told me they would be in touch with me to compensate me for my wasted time. Never heard from them. I went there yesterday for an update on the navigation map. I went online and saw that this can be done at the dealership. So, I made an appointment and wanted the service manager to call me to assure that they can do it. Did you get a call? I didn't. I drive from Bloomfield. First, the original service rep was a very nice young man and he told me that they couldn't do it there. I questioned that and they took car. 30 min later, he tells me that they need a thumb drive. My mistake. THEN he said that it would take 4 hours and $500, 4 hrs of labor. I was angry now. As I was leaving, an older service jerk started ARGUING with me. How would they know they can't do the job until they looked at it. I looked at him with a puzzled look. I said what do you mean? I have a 2017 Honda with Navigation. It needs a Map update? What do you have to analyze? According to the website, I can bring it here. He continued to argue with me in the service area. I knew then that I was dealing with the dumbest service department known to Honda. So, my friends, pass the word. AVOID this place like the plague. More

timely service with a friendly smile The service rep was very cordial. Answered all my questions told me that he could fit me in even though there were many other customers ahead of me an The service rep was very cordial. Answered all my questions told me that he could fit me in even though there were many other customers ahead of me and that people who had appointments would be naturally taken first and I agreed. The wait wasn't too long and everything was highly satisfactory. More

Terrible Experience Took 2 days to get appointment, waited an hour for mechanic to say the issue with the back hatch not opening was me not the car, wanted me to set up a Took 2 days to get appointment, waited an hour for mechanic to say the issue with the back hatch not opening was me not the car, wanted me to set up another appointment but would not provide a free loaner, what good is a 125,000 mile warrantee is it is not honored! Car was purchased in October, issue started in December, issue does not occur all the time Salesman would give a 6 star rating! He was awesome! Service department ZERO star rating!! More

Excellent Service Friendly and knowledgeable staff - I was greeted as soon as I arrived and sat with service representative within 1 minute of my scheduled appointment. Friendly and knowledgeable staff - I was greeted as soon as I arrived and sat with service representative within 1 minute of my scheduled appointment. My car was ready by the time specified by service rep. More

Excellent Service!! The service I received at Honda of Freehold was top notch. I highly recommend them. Everything was explained clearly and was easy to understand. I was The service I received at Honda of Freehold was top notch. I highly recommend them. Everything was explained clearly and was easy to understand. I was kept informed at every step of the way. More