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Honda of Freehold - Service Center

Freehold, NJ

4.6
5,192 Reviews

5,192 Reviews of Honda of Freehold - Service Center

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March 02, 2020

Horrible service.Waited a month for a bulb to come in. They order wrong one 6 days without car horrible service all around never again More

by Vwjet585
Recommend Dealer
No
Employees Worked With
Robert Ramirez, Favaad Hasani, Dan Cohen, Sam Fowler
March 02, 2020

My service was done 45 minutes earlier than what was promised. Steven Mutchler was a very nice and respectful guy . I was out of the cashier’s desk so quick More

by EINUMERABLE
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Honda of Freehold responded

Thank you for your business!

March 02, 2020

Chris Z was very professional; kept me up to date with the progress on the work on my car. He took the time to follow up with Honda Financials to have my warranty honored. More

by PERFECTNUMBER496
Recommend Dealer
Yes
Employees Worked With
Chris Zninski
March 01, 2020

I appreciate that Steven M. was not pushy. He understood that I couldn’t afford to have all the work that was recommended in on visit More

by BJASMIN
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2020

Took an hour and 1/2 to get an oil change. Way to long. Need to improve on service and time. There was barely anyone there waiting for servie More

by RIBSIE7
Recommend Dealer
No
Employees Worked With
Do not knwo
March 01, 2020

Prompt and efficient service. Good coffee n bagels while you wait. Doesn't push unnecessary service on you and always courteous and getting the work done so your not waiting long. More

by GIGANTOR423
Recommend Dealer
Yes
Employees Worked With
Chris Zrinski
March 01, 2020

I was Very happy with the service and costAnd were very I was Very happy with the service and cost And were very helpful. Ken kept me in formed Thank you Have nothing else to add More

by JOELIDO
Recommend Dealer
Yes
Employees Worked With
Ken Z. 5 stars
March 01, 2020

I’m not thrilled with the service. Reception said I could show up after 5pm when I made the appt., assoc. brought up my tardiness a few times. More

by YANIRACS
Recommend Dealer
No
Employees Worked With
Can’t remember
Mar 09, 2020 -

Honda of Freehold responded

Hi Yanira. We are sorry to disappoint you. Generally, the last waiting appointment is at 4:20 pm. You may drop off your vehicle to be worked on the next day, as late as 5:00 pm. We apologize for any inconvenience.

March 01, 2020

Very polite staff Definitely trained to upsale Very polite staff Definitely trained to upsale unnecessary service items onto your bill Will not return Who aligns a car with every tire rotation? More

by BHELTZMAN
Recommend Dealer
No
Employees Worked With
Unsure
Mar 05, 2020 -

Honda of Freehold responded

Hey Robert, thanks for taking time out of your day to give us feedback on your visit from April. We hope we can chat more about what we can do better next time! We always want to improve our customer service, because our customers deserve it. Give us a call at 732-414-3721 when you can.

February 29, 2020

Everyone is so accommodating and takes such good care of me. I appreciate you alwsys squeezing me in. Special kudos to Chris Zrinski who is always so knowledgeable and helpful. More

by KarenJTimmons
Recommend Dealer
Yes
Employees Worked With
Chris Zrinski , Sal Hernandez
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