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Honda of Freehold - Service Center

Freehold, NJ

4.6
5,116 Reviews

5,116 Reviews of Honda of Freehold - Service Center

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February 20, 2020

Perfect service. Chris was excellent. The car was checked in and taken I a timely fashion. The car was returned when promised. Christ was thorough and professional. More

by CAREYSNYDER
Recommend Dealer
Yes
Employees Worked With
Chris Zrinski
February 20, 2020

The service advisor -Eric was excellent! Very through and follow up immediately after my vehicle is ready for pick up. Also explain to me what was done More

by Mandy
Recommend Dealer
Yes
Employees Worked With
Eric
February 20, 2020

Attentive and accommodating ...Comfortable setting for Attentive and accommodating ... Comfortable setting for waiting....service is professional... only pet peeve is getting car back wet after they wash More

by Dave
Recommend Dealer
Yes
Employees Worked With
Dennis gets 5 stars in service
February 20, 2020

I came in at 4:20 with a scheduled appointment for 4:30. When first arriving, I stood by my car for 20 minutes before anyone acknowledged me waiting (although I was very visable). I then had to wait 1.5 hou More

by soccergrle
Recommend Dealer
No
Employees Worked With
Unknown
Mar 05, 2020 -

Honda of Freehold responded

Our wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss your concerns further with you. You can reach out to me at 732-414-3721 Sal Hernandez Service Manager.

February 20, 2020

Great experience! Kenny was very personable and understanding of my needs. He did not push any extra work, but suggested future maintenance based on multi point check. More

by NFLINK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Zawackio, Service specialist
February 19, 2020

Steve was horrible to deal with. He is completely arrogant and exhausting to speak with. He asks questions and then cuts you off when you answer them. Poor communication skills. When it comes to c More

by JAC
Recommend Dealer
No
Employees Worked With
Steve Mutchler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Ramirez
Mar 05, 2020 -

Honda of Freehold responded

We want to sincerely apologize for your negative experience with us. We want to make things right. Please contact us at 732-414-3721 and we will get back to you promptly. We look forward to hearing from you and earning back your business.

February 19, 2020

Steve welcomed warmly and completed the paperwork by explaining it completely. The services are good. I will definitely recommend Steve in future for all service needs More

by anil
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2020

Service Team Service team was very helpful. Everything was done on time and to expectations. I appreciate Ken and his manager's assistance with my service needs. More

by AHADER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken - service
February 19, 2020

Mike Chirichello was very professional and courteous during my visit for routine car maintenance. I have been a customer since 2012 and will only bring my car there for service. More

by JMPM102
Recommend Dealer
Yes
Employees Worked With
Mike Chirichello
February 19, 2020

Service was very professional from start to finish. All of my concerns were met and I couldn’t be happier with the outcome. Thank you for the care that was put into my vehicle. More

by ACDC79
Recommend Dealer
Yes
Employees Worked With
Steve Mutchler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Fowler
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