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5,123 Reviews of Honda of Freehold - Service Center
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May 27, 2020
I had an appointment for the first oil change on my new 2019 Honda CR-V at 1:30pm on Tuesday May 26th, 2020. I arrived at 1:15pm and was told there was about an hour and a half wait. I patiently waited in 2019 Honda CR-V at 1:30pm on Tuesday May 26th, 2020. I arrived at 1:15pm and was told there was about an hour and a half wait. I patiently waited in the waited area. The service tech came to me about 2:45pm and said about a half hour more. Finally about 3:20pm I was told my vehicle was ready and escorted to the cashier. I asked when I had an appointment why so long for just an oil change? I was told they were short-staffed because of Covid-19. So why would you book so any appointments if you cant handle the volume? I'm very disappointed with the service department and will probably take my vehicle elsewhere next time. Thank you. More
by Mclecompt
Verified CustomerEmployees Worked With
Jake Hendricks
May 27, 2020
I was greeted by Eric Weaver who proceeded with the intake of my car! I found him friendly & professional! He definitely is an outstanding ten! I find Honda of Freehold very convenient to where I live intake of my car! I found him friendly & professional! He definitely is an outstanding ten! I find Honda of Freehold very convenient to where I live! More
by EVELYN9464
Employees Worked With
Eric Weaver
May 27, 2020
Dropped car off on a Sunday night, no callback when ready on Monday. Paperwork with wrong customer name/plate. No review of inspection. Had to ask about why certain inspection items were marked in the red an on Monday. Paperwork with wrong customer name/plate. No review of inspection. Had to ask about why certain inspection items were marked in the red and not addressed AFTER I picked up the car. Good thing NJ is in lockdown and didn't really need the car. Multiple follow ups. Also don't appreciate how they ask for perfect score ahead of time, especially with poor service. More
by Never Freehold Honda
Employees Worked With
Jake Hendricks
May 25, 2020
Purchased my Honda from this dealership and have my car serviced by service department. They do a very good job. Mike C has been taking care of me for years. Good to see a familiar face. serviced by service department. They do a very good job. Mike C has been taking care of me for years. Good to see a familiar face. More
by DML731
Employees Worked With
Mike C
May 25, 2020
Great service, very attentive, bought in for maintenance.. was kept Informed on what car issues were and when to pickup car. Car was very clean. maintenance.. was kept Informed on what car issues were and when to pickup car. Car was very clean. More
by alvarezc1
Employees Worked With
Jake Hendricks
May 24, 2020
Easy for appointment and efficient service. Very good price with coupon. The only complaint is I had difficulty finding the service department since I don't recall seeing the sign. price with coupon. The only complaint is I had difficulty finding the service department since I don't recall seeing the sign. More
by sandyho
Employees Worked With
Michael C.
May 24, 2020
Excellent fast service. Employees are very professional, very accomodating and very courteous. I would never take my car to other places. As always excellent service. very accomodating and very courteous. I would never take my car to other places. As always excellent service. More
by CSALUTSKY12
Employees Worked With
Sal Hernandez, Jake Hendricks
May 24, 2020
Sal.is always exceptional. His customer service is impeccable. He is always pleasant and a pleasure to deal with. He always makes sure that I am taken care of immediately and ensures that the car is t impeccable. He is always pleasant and a pleasure to deal with. He always makes sure that I am taken care of immediately and ensures that the car is taken care of properly and promptly More
by Johnhanna119
Employees Worked With
Sal Hernandez
