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5,203 Reviews of Honda of Freehold - Service Center
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Verified Customer
June 21, 2020
Eric was very friendly and helpful. He was able to get my problem taken care of, and called me when the car was ready. The service tech also was very good. problem taken care of, and called me when the car was ready. The service tech also was very good. More
by ltpt1
Employees Worked With
Eric in service
June 21, 2020
We were at dealership 9:15am for a 9:30am appointment We were at dealership 9:15am for a 9:30am appointment for an oil change. Our service advisor stated that he hoped to have us out before 10:30am. Th We were at dealership 9:15am for a 9:30am appointment for an oil change. Our service advisor stated that he hoped to have us out before 10:30am. The vehicle did not go into the garage until after 10:30. The advisor did apologize but stated it should be out in 10 minutes. An hour later, the service advisor again apologized and stated the oil change was done and vehicle would be right out. The service advisor graciously offered a discount for the oil change, which was appreciated. Re COVID-19 precautions: There was not enough outdoor seating provided (only 5 chairs in total). Service advisor wore a mask while interacting with us. Paying was quick and easy, and it was good to see a bin of clean pens next to clearly marked used pens bin. It was extremely disappointing to see the attendant drive our vehicle out wearing no mask or gloves and no protection on the vehicle such as disposable plastic covering for the seat, etc. He interacted with us still without a mask and handed us the fob gloveless instead of just leaving it in the vehicle. There was no evidence that the vehicle was wiped down in any way inside the vehicle. The air conditioning settings had been changed drastically so it was clear that more than the shifter and steering wheel had been touched. Nothing looked as though it had been cleaned/wiped down after all the gloveless touching inside the vehicle. The lack of COVID-19 precautions taken inside the vehicle and by the attendant are enough reason for us to avoid returning to this dealership for service and we cannot recommend this dealer to others for service for this reason. This is no reflection on the service advisor who was apologetic about our experience there and offered compensation. He was the only positive in our over 2.5 hour oil change experience at Honda of Freehold. More
by Zonda
Employees Worked With
Eric - 5 star!
June 21, 2020
It was an amazing experience. I had to bring in my car to get my air conditioning fixed. They're super understanding . I had brought a new rescue dog. They got us in and out quickly. All the way around real get my air conditioning fixed. They're super understanding . I had brought a new rescue dog. They got us in and out quickly. All the way around really great experience More
by sherbakma
Employees Worked With
Mike? In service
June 21, 2020
Service was completed promptly and effectively, and I was advised of any additional recommended services before they were completed. Overall, an easy and efficient service experience. advised of any additional recommended services before they were completed. Overall, an easy and efficient service experience. More
by MCBRIDE
Employees Worked With
Chris Zrinski
June 21, 2020
I have only good things to say. The gentleman who handled my case yesterday was wonderful, both professional but also kind. I don't remember his name. (Maybe Jake Hendricks, looking from the names below?) Th my case yesterday was wonderful, both professional but also kind. I don't remember his name. (Maybe Jake Hendricks, looking from the names below?) The car drives like brand new now. Thank you! Deepak Srinivasan More
by DEEPAKSRINIVASAN
Employees Worked With
Jake Hendricks
June 21, 2020
Very satisfied. I will lease again if I get a good rate.i was told I could get a loaner car when serviced but that has not happened anytime I have brought my car in. That could be a deterrent to my leasing a was told I could get a loaner car when serviced but that has not happened anytime I have brought my car in. That could be a deterrent to my leasing again! More
by IlysaLevy
Employees Worked With
Steve- service
June 21, 2020
Sal,mike and chris took care of my car and addresses all my concerns. They were curtiousand kept me informed at all times. Sal is always a pleasure to deal with very professional and helpful my concerns. They were curtiousand kept me informed at all times. Sal is always a pleasure to deal with very professional and helpful More
by Johnhanna119
Employees Worked With
Mike and chris, Sal Hernandez
June 21, 2020
This was my first visit to Honda of Freehold.Chris This was my first visit to Honda of Freehold. Chris Zrinski went above and beyond and kept me abreast of what my car needed to be safe for me and m This was my first visit to Honda of Freehold. Chris Zrinski went above and beyond and kept me abreast of what my car needed to be safe for me and my family. He was extremely thorough and I left extremely happy. More
by jamelijah0805
Employees Worked With
Chris Zrinski
