Honda of Freehold - Service Center

I am very disappointed in the service I received from Honda of freehold service department. They did not do the right thing by me. I thought all Honda service centers were the same but now I know better Honda of freehold service department. They did not do the right thing by me. I thought all Honda service centers were the same but now I know better. More

Great customer service, will do business here in the near future. I will definitely come back soon and refer the services to my friends and family. future. I will definitely come back soon and refer the services to my friends and family. More

Everyone is very courteous and takes the time to explain and answer all of my questions. The appointments are kept on time and many times I’m taken before my appointment time. and answer all of my questions. The appointments are kept on time and many times I’m taken before my appointment time. More

Service advisor was excellent. Explained everything clearly and kept me posted on the process. Explained options that were available to me. Reviewed the invoice when done and outlined what I could po clearly and kept me posted on the process. Explained options that were available to me. Reviewed the invoice when done and outlined what I could potentially expect at the next service - by reviewing the diagnostic report. More

When I showed up for my appointment my service rep was polite and thorough about my service. He even answered a few questions I had regarding the vehicle. My overall experience was excellent. polite and thorough about my service. He even answered a few questions I had regarding the vehicle. My overall experience was excellent. More

Making appointment was easy. Service was efficient. My scheduled car maintenance went smoothly and my car came out looking shiny and new. I was very pleased. scheduled car maintenance went smoothly and my car came out looking shiny and new. I was very pleased. More

- This was the first service on a new vehicle. Appointment time was meaningless; vehicle didn’t go in until over an hour later for a simple oil change. - There were only 5 chairs for waiting out Appointment time was meaningless; vehicle didn’t go in until over an hour later for a simple oil change. - There were only 5 chairs for waiting outside and no offer of bottled water despite the heat. - There was NO COVID-19 protection when dealing with attendant who returned vehicle to me - he wore no mask and no gloves. He handed me fob instead of leaving it in vehicle. He did not social distance from me. Vehicle was not sanitized by this person who altered AC settings, and obviously handled steering wheel, shifter and audio, too. There was no plastic over seat or even paper on floor. - Eric updated status hourly; offered apology for the lengthy delays and a much appreciated discount. - An oil change that was promised to be a quick in and out by person who made the morning appointment turned into a three hour, uncomfortable stay at the dealership. - The interaction with the attendant was dangerous. I am now being advised that it should be reported to the State as a violation to COVID-19 regulations. More

Chris in the service dept. was friendly,efficient & took the time to explain what service was recommended for my car. I give him 5 stars!! the time to explain what service was recommended for my car. I give him 5 stars!! More

Chris was very attentive from start to finish. Addressed all concerns and made sure I was completely satisfied before the car was released. Very professionally handled. all concerns and made sure I was completely satisfied before the car was released. Very professionally handled. More