Honda of Freehold - Service Center

Very happy engaging with Tom. Tom was very understanding and provided me great customer service. He was patient and understanding about my service needs for my car. Tom was very understanding and provided me great customer service. He was patient and understanding about my service needs for my car. More

The dealership is clean. The staff is professional, courteous and responsive to the customer's needs. The staff is professional, courteous and responsive to the customer's needs. More

its great erservice at a decent price I have always serviced my hondas here and highly recommend them serviced my hondas here and highly recommend them More

I rated the dealer with 4 Stars. Everything was fine but I have two reservations preventing a 5 Star rating. Frst, I always feel like the dealer is trying to upsell repair/maintena Everything was fine but I have two reservations preventing a 5 Star rating. Frst, I always feel like the dealer is trying to upsell repair/maintenance work. Honda says it has one of the lowest costs of ownership but it always seems like regular maintenance costs me more than my other two non Honda vehicles. Second, the checkout process is very inefficient for the customer. The shop calls you to tell you the repairs are complete, what was done, and the final cost. However, when you show up to retrieve your vehicle, you can’t go directly to the Cashier to pay for the service. You need to wait for a service advisor who explains everything that was done again for the second time. Then he has to walk you over to the Cashier for payment. On the most recent visit, I had to wait about 10 minutes for a Service Advisor to become free to walk me over to the Cashier to pay for my service. I would put the paperwork at the Cashier and, only if I have additional questions, I should have to talk to the Service Advisor. This would improve the pick up experience for the Customer. More

Cioè is great always on top of things and with the right answer and everything and also very passionate about his job as well and patience as well. answer and everything and also very passionate about his job as well and patience as well. More

I was lied to. I have text conversation to prove that. I received a text Thursday evening offering me a great deal. I told him what I needed and he assured me he wo I have text conversation to prove that. I received a text Thursday evening offering me a great deal. I told him what I needed and he assured me he would accomplish this. I live in Bayville and told him please don’t let me drive to Freehold for nothing. So I got up there driving in the rain which took over an hour. When the salesman called the sales manager into the deal the text became worthless. He would not honor anything in the text. So I lost my temper and cursed him out. He replied that I should do the same. I was so angry that after cursing him again I left the dealership. However I decided to go to Honda Universe in Lakewood. I was treated with kindness and respect. Everyone was professional and courteous. So I bought a 2025 crv exl from them. More

The experience was easy and pleasant. It didn't take too long. And there were coffee and bagels available It didn't take too long. And there were coffee and bagels available More

Above all, I always think they are honest. They never push for additional services and they always prioritize safety issues. They never push for additional services and they always prioritize safety issues. More

It was a great experience. Cole was excellent. His communication on what needed to be done, the cost and when the car would be ready was perfect. Cole was excellent. His communication on what needed to be done, the cost and when the car would be ready was perfect. More

Cole was kind informative and was able to accommodate my preventative maintance needs with my budget preventative maintance needs with my budget More