Honda of Freehold

I came from Out of state to purchase a used vehicle. They knew that If I was happy with the vehicle, I would take delivery of it immediately. The vehicle was prepped & ready when I arrived. I later discovere knew that If I was happy with the vehicle, I would take delivery of it immediately. The vehicle was prepped & ready when I arrived. I later discovered that the antennae was missing. I purchased one from a local dealer & they promptly reimbursed me. Sales staff was friendly & returned all of my calls in a timely fashion. More

We would not recommend this dealership. This dealership was to pushy and over priced. They were trying to sell us a 2008 CRV EX-L for the same price as a 2009. When we realized that we could not afford t was to pushy and over priced. They were trying to sell us a 2008 CRV EX-L for the same price as a 2009. When we realized that we could not afford their asking prices on either a CRV EX or CRV EX-L, they tried to push us into a lease. They were not friendly and it was not a comfortable atmosphere. I would suggest some training on some new sales pitches. I guess this is why the dealership was empty and we were able to purchase a new 2009 CRV EX within our budget at another dealership. Good luck Freehold Honda staying in business in such a competative market with such horrible sales service. They only thing you have going for yourself is the Honda name selling it's own product or otherwise you would be out of business. More

I have gone to this dealership for over a decade. This is my 4th leased vehicle from Honda. Between my children and friends( that I recommended), I realized this is the 13th vehicle either leased or purc my 4th leased vehicle from Honda. Between my children and friends( that I recommended), I realized this is the 13th vehicle either leased or purchased from Honda. I have been very fortunate to have dealt with two excellent sales people through the years. Presently, Evelyn helped my son purchase a brand new civic and, as I stated above, I just leased a Pilot! Love it! A company is only as good as its people. Having said that, without an understanding, professional and experienced sales person such as Evelyn, all companies are more or less the same. Evelyn knew everything I needed in the car and the price range I needed to stay in. She made it work!! Evelyn also did the same for my son with his civic. Thank you, Honda of Freehold and special thanks to Evelyn!!! More

I went on 12/22/2008 to buy a 40000+ Pilot we got to an agreeable number after 2 hours. I told them from the beginning I only had until 530 PM, they wanted me to take the car off the lot today so they did agreeable number after 2 hours. I told them from the beginning I only had until 530 PM, they wanted me to take the car off the lot today so they did not have to pay interest on the vehicle for an additional day which was fine by me. They did not predict the time it would take correctly and said if I can come back tomorrow which was 12/23/3008. I was cordial and said fine, but I asked them to have everything ready so I can be in and out since I had to go to work and manage my own business. I was told that as much paperwork that could be done would be ready and the process would be short tomorrow morning. Since I was paying for the car outright there was not that much paperwork to begin with I arrived at 9:00 AM on 12/23 and told the paper work was in process by 9:30 I told Paul that I am in a hurry and need have this done quickly. His mood which was poor to begin with that morning soured. At 9:45 I went to the managers area and asked Lonnie to hurry because I have to go. What I said exactly was Lonnie this is getting ridiculous I need to get out of here and did not expect to be here this long. He then said to me fine you can leave and not take the car. At that point Paul turns around and says I am getting your stuff back and you can get out. I was shocked and so was the other customers looking to buy a vehicle. One woman with her husband even said I cannot believe you speak to a customer that way he is the customer and did nothing wrong until the sales person started yelling at him. I then followed Paul and said lets get the paperwork done and hurry up "please" who then tells me YOU WILL WAIT LIKE EVERYONE ELSE NOW SIT DOWN! I told him who the hell you think you are DAMNIT. Lonnie then comes out and says if you do not leave I will call the police. Funny because I know every police officer in Monmouth and Ocean county since we supply their 5.11 Tactical Uniforms. It would have been fun to see that happen. At that point the other finance manager comes out and calms things down. Although not friendly he did finish the paperwork and I did get the car. I then took my own keys placed them on the key ring and walked out without Paul the so called salesman or Lonnie ever coming out to say anything. I have bought three Hondas at this place and a Benz from the same dealer right next door. I never had this poor of an experience and I will never go back there again. The car is great and the only reason I stayed is because I had an unbelievable price. I will never go back there again and anyone who I meet I will tell them this story if they are in the market for a new car. I am also going to post a video on youtube about them and hope I can affect there sales any way possible. I will be writing to the consumerist.com and also posting on every dealer review site possible. I felt insulted and demeaned, I am still in shock what took place and I cannot believe I was treated like garbage. The sales person and the manager are people who are mean and downright jerks. I hope you have a horrible year ahead in sales and I hope I convince anyone out there not to buy from these hooligans. More

The main reason I have given top ratings to this dealership is due to the salesperson, Evelyn, whom I dealt with. For me, it is twofold: the salesperson and the price. My son needed a car and Ev dealership is due to the salesperson, Evelyn, whom I dealt with. For me, it is twofold: the salesperson and the price. My son needed a car and Evelyn was extremely patient and kind and informative. I have been dealing with this dealership for over ten years. Prior to Evelyn, I always dealt with Mary Sabine, who recommended Evelyn. I have through the years recommended other people to Honda of Freehold. Evelyn is a great asset to Honda as is Mary Sabine to Mercedes. I don't care for pushy salespeople, and both Mary and Evelyn are anything but pushy! True professionals! More

completely disorganized. repeatedly ignore my attempts to get the numbers on my deal,attempted to hit me with additional unexpected fees. Told over and over some one would contact me for two days and about 1 get the numbers on my deal,attempted to hit me with additional unexpected fees. Told over and over some one would contact me for two days and about 12 attempts later still no return call from a manager. I do not feel they appreciate the business. When i was at the dealership the floor manager was yelling at all the salespeople so loud my girlfriend was actually frightened. Over all a bad experience. I never worked so hard to get a company to take our money... If they werent the only dealer who has the car in stock i would stop immediately and take my money elsewhere. As of now not sure if i will close with them. I am looking for another delaership that is honest and appreciates our business. Follwo up: So i continued my attempts to contact any one that would give me some help. I spoke to Rob Flannigan i believe who also gave me a bunch of empty promises telling me someone will send me a response immediately after 2 hours and no responses and two more meails and three phone calls. I finaaly was put in touch with Jose san pedro who informed me that they were a little shady on the details of my deal and he gave me the real deal. If you hate yourself and your time and you decide to deal with these people make sure to talk to Jose. he is the only informed honest person there More

I purchased a 2005 Honda Accord from David Michael. I purchased a 2005 Honda Accord from David Michael. After 4-5 months it had some battery problems and i have to replace the battery . Never seen a n I purchased a 2005 Honda Accord from David Michael. After 4-5 months it had some battery problems and i have to replace the battery . Never seen a new Honda Car Battery last less than 3 years . I think these people might have replaced the battery . Be Careful!! There Customer service sucks!! It goes for endless wait and had very bad experience getting my license plate . they delayed over a month . Different people tell different stories about the delays . Overall a very bad experience . would never recommend to anybody More