Honda of Freehold | Page 756

I really liked this dealership and the sales consultant that I worked with. He was very nice and considerate as well as on top of things. He worked with my mother and I to get a deal that fit us perfectl that I worked with. He was very nice and considerate as well as on top of things. He worked with my mother and I to get a deal that fit us perfectly. He was not pushy, but got to the point. He was very helpful and the paper work process was a breeze ! I would definitely recommend this dealership as well as come back in the future when looking for another car ! More

I was coming into the dealership without really thinking I would be able to get out of my lease and get a new car. Bill H and Billy D the finance guy made it happen and not only did i leave with a new car, I would be able to get out of my lease and get a new car. Bill H and Billy D the finance guy made it happen and not only did i leave with a new car, the incentives were so amazing that noone believed me. they were great... More

I went to the Freehold dealership with my daughter on I went to the Freehold dealership with my daughter on 6/14/10, who is expecting her third child 6/28/10. We did our homework & went in prepare I went to the Freehold dealership with my daughter on 6/14/10, who is expecting her third child 6/28/10. We did our homework & went in prepared to buy a 2010 Odyssey with all the extras. We spoke to Marco—told him he didn’t even have to show us the car—we knew exactly what we wanted & were ready to close the deal. (Shazia was present for the negotiation & we were told she would take care of the sale). We agreed to a price and put a deposit to hold the van until my son-in-law was able to get there to sign the papers. My daughter called & asked if they could pick up the car on Sat (6/20) & was told they dont do pickups on Saturday because they are very busy. They asked her to pick it up on Monday (6/21). Monday morning she got a call from Shazia saying that the car was hit in the lot & the bumper was damaged, and they would get her another van by Wednesday or Thursday. We were going out that night & were passing the dealership, & I told my daughter we should stop by & see how badly the car was damaged, as she is now less than a week before her due date & needs the car. As we drove in the lot, a man was driving the car in question to the showroom door. I got out of our car & looked at the VIN# and it was HER car!! (there was no damage on either bumper) They only had 1 Odyssey in the dark cherry color with the navigation system at the Freehold dealership (there are only 3 in the whole central NJ area in that color--we had called all of the dealerships when we were 'shopping') I went into the showroom & confronted Marco, asking why that man was driving my daughter's car & he insisted it was not the same car. In the process, he changed the story to 'it was not the bumper, it was that something happened to the roof!!'. I told him it was the only van that they had & we had a deposit on it. He insisted I was wrong & when I asked for the printout of her sale sheet, they had already changed the VIN# to another car they were swapping with another dealership!! Then, as if to show that I was wrong, they told me that the man already had his plates on the car!!! So??? what was that supposed to proove? I was so furious by now that they were trying to BS me, that we went back home & got the paperwork & brought it back to them, showed them the VIN#, proving that I was right about the car. Suddenly Marco was very busy & had to leave his desk & never returned. Then I spoke to Andrew, who tried to appease me and even offered to give us a better deal on the car they were going to get us. I told him there was NO WAY that we would have anything to do with them and their unprofessional manner of dealing with customers. FREEHOLD HONDA LACKS INTEGRITY & we could not trust anything they said. The bottom line is they sold the car, took the deposit, then turned around & leased the same car (I'm sure for more money) to someone else. If we had not decided to stop there to see the 'damage' on the car (there was none) we would not have seen the other customer drive out with it. AND THEY HAD NO PROBLEM DOING THIS TO A 9 MONTHS PREGNANT WOMAN !! They LIED about the bumper being damaged, then they LIED about the roof being damaged to cover up the first LIE, then they LIED about it being a different car when we had the VIN# to prove that it was the same car, then the final cover-up was when Andrew asked me "Isn't it possible that it was just a simple mistake?" - that the car was just not tagged as 'sold'!!"? (AND HE SAID IT WITH A STRAIGHT FACE!!) We have the receipt, the printout of the whole transaction with the options, prices, & financing, signed by the manager, and they are asking us to believe that the deal did not show up on the computer when somebody went in to lease the same car! I would NEVER recommend anyone buy from FREEHOLD HONDA--THEY CANNOT BE TRUSTED & THEIR WORD IS WORTHLESS!! Save yourself the aggrivation & go to KAY HONDA instead! (We called them when we were on our way back to Freehold with the sales agreement) They got us the van for the same price, we got it on Thursday & did the whole transaction on the phone & e-mail & just went there to pick it up!!! Lloyd was excellent, very helpful, honest & understanding. WE ABSOLUTELY RECOMMEND KAY HONDA & LLOYD !!! More

I had a very good experience buying a new car ,I knew going to a dealer could be an all day task,but the salesman was very helpfull and only was a three and a half hour experience. Everybody at the deal going to a dealer could be an all day task,but the salesman was very helpfull and only was a three and a half hour experience. Everybody at the dealership was helpful and courteus. And they had plenty of car to choose from. I,m a happy costumer. More

Although the dealership is housed in the VW dealership location, we felt we were given attention and courtesy as if at the main Honda location. Shahid, the sales rep, was relentless in his efforts in mak location, we felt we were given attention and courtesy as if at the main Honda location. Shahid, the sales rep, was relentless in his efforts in making my mom and I happy. He deserves special recognition for his professionalism. Andrew, the sales manager also was very helpful and courteous. All in all, my mom is a proud and happy owner of a new Honda!! More

they wasted my time two times. Gave me different quote on phone and different quote in showroom. When I went there , they made me wait for 30 mins before even attending to me. Ask me for a deposit , just phone and different quote in showroom. When I went there , they made me wait for 30 mins before even attending to me. Ask me for a deposit , just for even iving a price quote. Lost my first credit application and made me fill it twice. Constanly changed the price quote and changed it many times in same day. Worst experience I had , compared to the other good dealers in area like DCH honda. i wouldnt recommend them to anyone More

With an expanding family, we realized we needed to get a new car- a minivan. From the moment we arrived, Ron quickly caught our attn and was eager to help us. He sat us down and asked what we needed/wante new car- a minivan. From the moment we arrived, Ron quickly caught our attn and was eager to help us. He sat us down and asked what we needed/wanted and assured us that he would help us along the way. He was extremely knowledgeable and answered all of our questions! He told us things about the car that we never even thought of asking about. I really appreciated his efforts and above & beyond attitude. Andrew - the sales manager was eager to also answer our questions and assist us in the buying process. Andrew and Ron proved to be excellent salesmen and were extremely professional. I even received a follow up call yesterday from Ron. I would recommend this dealer to anyone who is looking for a great overall car buying experience. I know we will go back again! More

this dealer can not keep the promise, they don't email the quotion, they play the game said "we also guarantee the lowest price or we'll give you $500***". they give me the quotion on the phone, when I we the quotion, they play the game said "we also guarantee the lowest price or we'll give you $500***". they give me the quotion on the phone, when I went to they show room, I show them the Customer ID and told them, I have bank check to buy the car now, I need talk to someone who agree sell me the car at this price, they have other salesman help me to fill the form, one hour later the manager come out and tell me they can not sell me the price they have offer on the phone. they waste my time. More

I brought my car in for a normal routine service. Everything was done as requested and the car was ready just when it was promised. Jerwin was very helpful and very courteous. Everything was done as requested and the car was ready just when it was promised. Jerwin was very helpful and very courteous. More

I loved that this dealer didn't automatically bundle certain options on all their cars, such as 'security etching', alloy wheels, or whatever. I bought a Civic; they had plenty to choose from on t certain options on all their cars, such as 'security etching', alloy wheels, or whatever. I bought a Civic; they had plenty to choose from on the lot in terms of color, coupe vs sedan, and trim level. I was looking to get no options, and that's what I got. I got no hassle from the sales person nor the sales manager. Neither was heavy-handed, nor intimidating. This was much better than the two other dealers I had seen, where the sales managers treated me roughly or unkindly. My sales person did his job in terms of talking about choice of car, etc, but I wasn't uncomfortable. He made himself available and I didn't feel neglected, nor did I feel like I didn't want him calling me. However, there were a few days where things were so busy that I had to wait around for a while. As to price, I'm happy with what I got. For yourself, check out truecar.com. More