Honda of Freehold

I visited this dealer to check out a 2010 Acura TSX w/ Tech Package which was listed on their website. The photographs do not depict the car properly. It is scratched up and is in need of some serious d Tech Package which was listed on their website. The photographs do not depict the car properly. It is scratched up and is in need of some serious detail work. I figured they would be willing to negotiate the price. The internet price is 1k lower than the window sticker and they agreed to this price, however they refuse to negotiate any lower. They also refuse to acknowledge Edmund's TMV pricing on the vehicle. To top it off, they low balled me on a potential trade in. The sales manager did not even have the courtesy to sit down and discuss the deal. I sat in the parts department area where the sales associate (in-experienced) ran back and forth between the manager and myself. Run, don't walk away from this dealership! More

I called sales dept and spoke with Bethany before visiting to confirm the specifics of a lease offer published in newspaper. After confirming my understanding of the offer, I made appointment for tod visiting to confirm the specifics of a lease offer published in newspaper. After confirming my understanding of the offer, I made appointment for today to lease vehicle and drive it off lot. As the offer was really good, I asked Bethany to double check and call me back if different than what was published and what we discussed, as I didn't want to waste my time. At the dealership, I spoke with Paul who looked at ad, then took a copy to his manager up front. He came back and told me his manager said there was a typo in the ad, and to get to the advertised monthly payment I'd have to pay more than double the advertised price at lease inception. Or I could make the advertised lease inception payment but monthly payment would go from 169 to 185. He apologized and suggested I contact GM. When I told him I'd complete lease per advert, he went to discuss with another manager, who of course came out to talk to me. He said there was no misprint, and said tax was not included even though that's what the ad clearly states. So even though Paul could not understand the ad, and his first manager claimed it was a misprint, this guy comes out and tells me it is my misunderstanding and their ad is accurate. It is not. Despite my call to sales in advance of my visit, and their claim that ad was accurate and I understood the terms correctly (I went so far as to confirm that I'd write a check in the amount of 1063 and drive off with a new car and a 169/mo payment, which sales associate Bethany confirmed), it is now obvious that they just wanted to get me in the showroom and sell me on a lease with different terms. Bait and Switch in it's purest form. I am disgusted. I won't say I'll never, ever buy a Honda. But I will never buy a vehicle from Freehold Honda ... NEVER. I live in freehold, operate several businesses in Freehold, and make every effort to do business locally. But I can't imagine ever setting foot in Freehold Honda showroom again. In fairness, Paul Aweeky seemed to at least make an effort to resolve a situation that was none of his doing. More

My overall experience with this dealership was terrible. I purchased a used 2008 toyota highlander. i called to make an appointment to see car. After traveling 45 minutes to the dealership, I was told the I purchased a used 2008 toyota highlander. i called to make an appointment to see car. After traveling 45 minutes to the dealership, I was told the car had been sold that afternoon. i left angry. i got a phone call 10 minutes after i left saying the car was still on the lot if i wanted to look at it. i was already on my way home so i didnt go back. I went back to see the car the next day. The salesmen were nice. I test drove the car and decided to purchase. I had the car for three weeks and it started to smell a little musty. I went to get the car washed and got all new mats for the floors. The smell remained. i took out the new mats to see if the rug was wet from the car wash. It was. i pushed down on the carpet and there was a puddle under the front passenger carpeting from a leak coming from the outside. I called the dealership and spoke to the sales manager Mike Smith. He said i could take the car there and get it checked out but it would not be covered under my dealer warranty. (60 days or 2000 miles 100% parts 100% labor) i was within limits but Mike said this would not be covered nor did he believe the problem was his problem. I brought the car to my mechanic and he told me the front window glass had been replaced at some point. This was not in the carfax. I told Mike what the problem was to see if he would fix it but his answer was still NO. He sold me a car that leaks and he wont fix it. Not the customer service i expect from a reputable dealer. They act more like a chop shop. This LEAK was the major problem i had with this dealership. I wasn't going to write a bad review at first. Even when they sold me a car with TWO RECALLS on it. I only found out when i went to get a second key made up. (they only had one when i bought the car) $377 later. For a key. I wish i would have had them make me one. They never offered a second key. I didn't think much of it until i saw the bill for the key. I can deal with the key and i will get the recalls fixed. I can't deal with being sold a defective car and nothing being done by Honda of Freehold to remedy this problem. Bad Business. More

We were greeted in a timely fashion. Our concerns were We were greeted in a timely fashion. Our concerns were addressed by our saleman, Paul Aweeky. He was knowledgable, courteous and everything you woul We were greeted in a timely fashion. Our concerns were addressed by our saleman, Paul Aweeky. He was knowledgable, courteous and everything you would want from a car salesman. He helped us reach our budgetary goals for this vehicle. I would recommend him to all of my Honda buying friends. More

Thank you paul for great service! my new 2013 honda CR-V AWD is Great! Please ask for Paul Aweeky when going to Honda Freehold! He is Honest, quick and a pleasure to work with. AWD is Great! Please ask for Paul Aweeky when going to Honda Freehold! He is Honest, quick and a pleasure to work with. More

DJ Wilson went above and beyond in helping us secure the car that we wanted as a gift for our daughters college graduation. We had limited time and special cirumstances which made our purchase very complex. car that we wanted as a gift for our daughters college graduation. We had limited time and special cirumstances which made our purchase very complex. DJ spent many hours working with our circumstances and knew how to navigate the waters to arrange a deal that would work for us. DJ was extremely professional and we truly appreciated and valued his vast knowledge about all areas of the car business. We have two other daughters and when it is time to buy their cars, there is no question that we will go back to Honda for all of our future car needs. Honda Freehold and DJ Wilson are the "A" team!! More

The experience was terrific. The price of the vehicle and respect of DJ Wilson for me as a customer was greatly appreciated. The dealership was very transparent and answered all my questions about the le and respect of DJ Wilson for me as a customer was greatly appreciated. The dealership was very transparent and answered all my questions about the lease and car. They located the color car I wanted within a week. M6y son leased a car there also. definitely would recommend DJ and the staff. More

Excellent all around. I would recommend this dealer to everyone!! DJ Wilson was my salesman, if you can ask for him personally. He is the best!! everyone!! DJ Wilson was my salesman, if you can ask for him personally. He is the best!! More

I came to the dealership looking for my first new vehicle. right away a sales associate was ready to help. DJ Wison came over introduced himself and asked what I was interested in. He gave me the pe vehicle. right away a sales associate was ready to help. DJ Wison came over introduced himself and asked what I was interested in. He gave me the personal attention a customer deserves. He was there every step of the way through the entire purchase. I think DJ adds tremendous value to this establishment and there should be more sales associates like him. I did purchase a new vehicle. Three days later DJ took the time to call me to see how everything was doing which was great. My father is even in the process of buying a new vehicle from him too. More

Everyone at this dealer was very pleasant and extremely helpful. I would definiately recommend customers here. I would also come back to purchase another vehicle. helpful. I would definiately recommend customers here. I would also come back to purchase another vehicle. More