Honda of Freehold

NEVER WALK THRU THE DOORS OF HONDA OF FREEHOLD On May 11, 2016, I decided that I would call up Honda of Freehold before going there to spend a day at the dealership while they play their game. I On May 11, 2016, I decided that I would call up Honda of Freehold before going there to spend a day at the dealership while they play their game. I spoke to Alexa who seemed very nice and quoted me a price for a Honda Accord EX L to lease. She told me to come into the showroom and someone would be able to assist me. I said to her before I got off the phone with her, that, if I come into the showroom, to make sure the price would be the same price as what I was quoted on the phone. She confirmed that it would be the same phone. I went to the showroom the following evening and asked for Alexa. They told me that Alexa is an online sales person and that the sales person who works with Alexa would be able to help me. His name was Anthony Rodriguez. Anthony said Alexa wrote down all the information for the car. He said don't worry I have it. I said okay...great! Anthony said to me wait a minute, I need to go to see the Sales Manager...He did this to me about three or four times.... normal procedure when going to a dealership...So I waited...And he said okay the price is not the problem but we don't have the car. He said would you want the sports model...I said no. He then replied okay then we need to locate the car for you. He said could you give me $500.00 to locate the car.... I said no I can not give you $500.00 to locate the car... I said let me think about this. I proceeded to leave the dealership and when I was in my car Anthony came to my car window and said, "Okay we can take the months payment to locate the car. I told Anthony no....let me think about this. The next day I decided to call back the dealership and I spoke to Alexa who confirmed that this is a very aggressive offer and that I should give her the money down so they can locate the car. A week later they located the car.... Anthony called me to let me know they had the car and when could I come in to pick it up. He responded that they were open till 9pm but that I wouldn't want to sit in the dealership until 10:00pm. This was Thursday. I said okay...I called him back and told him that I would pick up the car on Friday. On Friday I call the dealership to ask what time can I pick up the car. They told me that Anthony was off.... WEIRD!! He said he would be in and would have the car ready. I told the receptionist my situation and she said okay, Dina can help you. So I went there and Dina was getting all the documents ready. She was asking for my driver’s license and registration. A few minutes later...Dina comes back to me and says okay this will only be anther few minutes. In the interim the finance person comes and says…”Come with me to my office”. I sat there while he proceeded to type information on the agreement. After about 10 minutes….”He said while turning the folder around; which contained the lease agreement documents which I signed, that this is the price we are at now”. I said, “What are you’re saying we had an agreement and that’s not the price we agreed upon”. So now they wanted to increase the price of the car…. another $89.00 dollars. I was in disbelief! At that point I told him “No, we had an agreement, they promised me a car a week ago and I gave them the deposit in good faith, to look for the car. I waited for the car to come in…”. I proceeded to get up and walk out and the finance person said…no wait let me see I will be back in a minute. He comes back and says yes this is the new price…”I said no this is not the price we agreed on thank you”. As I was leaving, I asked Dina what happened? She said I don’t know any of the particulars…. Really? You told me that you have done this for years? Really? I asked her if I could speak to the manager of the Honda of Freehold. Of course, I waited another 10 minutes while she talked to him and then he came out. Mr. Peter DelVacchio said, yes I can help you. I explained the whole situation and he said that Anthony Rodriguez never did a credit report on me…Really!! Why did they go and find a car for me and make me give them a deposit!!! Take a week to find it and have the swap guy call me to say they found it. He said to me that Anthony will call you to pick up the car!! Mr. Pete DelVacchio then said my credit score doesn’t meet the price you agreed upon. I said how could that be…. I have leased an Acura for three years…and three years ago this didn’t happen to me and Acura is a higher-grade car then Honda…Mr. Pete DelVacchio then said, well there is nothing I can do for you. Nothing you can do for me? That’s the answer I get? Nothing? Really? The very next day I drove home my new Acura. No head games, no headaches and no aggravation! Is this how you treat your new clients? If this is how you treat your new clients, how can you retain your old clients? This was a horrible ordeal for me. What a poor representation of Honda! I feel that this establishment is VERY UNPROFESSIONAL!! I WILL NEVER RETURN TO THIS ESTABLISHMENT AGAIN. I WILL NEVER RECOMMEND ANYONE TO BUY OR LEASE A CAR FROM THIS ESTABLISHMENT!!! I WILL OFFER MY SUGGESTION TO ANYONE I MEET TO NOT EVEN WALK IN THE DOOR OF HONDA OF FREEHOLD!!! I am reporting my experience to the Better Business Bureau. More

Excellent Service Professional Salesman Just bought a new CRV-EL. Anthony was one of the best salesman we have ever dealt with. He went out of his way to explain every detail about the ca Just bought a new CRV-EL. Anthony was one of the best salesman we have ever dealt with. He went out of his way to explain every detail about the car to us. We are completely satisfied and will return to Honda and Anthony when the time comes for a new car. Dolores & Nazario More

Easy Breezy Just bought a new CR-V EX-L from this dealer and walked away very pleased. This is the third car I purchased from them. Found the car I wanted and n Just bought a new CR-V EX-L from this dealer and walked away very pleased. This is the third car I purchased from them. Found the car I wanted and negotiated a price I was happy with. It was smooth and easy. Did some homework to prepare so I think that helped as well. My salesperson, Paul D, was professional and easy to work with. Go see Paul D at Honda of Freehold for your new Honda!!! More

excellent service! Paul Ditolla and Dario Albarron were very helpful in locating 2 Honda Civics for our daughters. They were great to work with and I would recommend th Paul Ditolla and Dario Albarron were very helpful in locating 2 Honda Civics for our daughters. They were great to work with and I would recommend this dealership for sure!! Julie and John More

Amazing experience I had a great experience with Paul Ditolla at Honda of freehold. He went above and beyond to get me a great deal and got me in the car that I wanted t I had a great experience with Paul Ditolla at Honda of freehold. He went above and beyond to get me a great deal and got me in the car that I wanted the same day! He is also a very friendly and kind person.. All together just great company while going through the process. I highly recommend Paul and Honda of freehold to anyone who is looking for a Honda! Thanks again Paul, I'm loving my new Honda Accord 2016! More

Bought New Car Yay!!! I dealt with Paul and Vinny and the experience I had with these 2 gentlemen was exceptional. They made the process easy and painless, because of this I dealt with Paul and Vinny and the experience I had with these 2 gentlemen was exceptional. They made the process easy and painless, because of this I can't wait for the next time me or my friends need to purchase a vehicle so I can go back myself or send my friends to purchase another vehicle. Thank you so much!!! More

Fees Fees Fees Are you kidding me? I called this dealership regarding a car they had for sale. I asked what fees they charge in addition to the normal expectation of tax, which everyon I called this dealership regarding a car they had for sale. I asked what fees they charge in addition to the normal expectation of tax, which everyone pays, registration, which everyone pays, and doc fees, which are normal now days (I assumed $400 or so.) So I asked the salesperson, and she indicated that they aren't able to tell me over the phone. I asked for the manager. When I spoke to Yelica,, she told me she couldn't give me the fees over the phone. It went on and on like that but in the end it doesn't matter, What are they hiding. Doesn't make sense I'm never going there anyhow. I don't get it. Why can't they be upfront and honest and just answer a straightforward question? Anyway, that's what happened to me. More

Excellent Service At the dealership we dealt with Paul Ditolla and he was courteous and knowledgeable and gave us the best car buying experience in 50 years. We got a At the dealership we dealt with Paul Ditolla and he was courteous and knowledgeable and gave us the best car buying experience in 50 years. We got a great deal and being we bought the car on the spot , he even came to our house the next day to pick up the title., and I ask you who does that. We appreciate all the help he gave us and we cannot say enough about him . We will recomend him to all our friends when they are looking to buy a car. Sincerely Loretta and Tony M. More

An exciting day for buying a car He was very pleasant and explained everything to us. We test drove the car. Came back in to complete the sale. The manager agreed upon our figure. Wit He was very pleasant and explained everything to us. We test drove the car. Came back in to complete the sale. The manager agreed upon our figure. Within an hour I went home with my car. More

Sneaky and deceitful Stay away...classic bait and switch, over and over again. The 0% financing they advertise? That's only if you pay MSRP and all of their fees. The I Stay away...classic bait and switch, over and over again. The 0% financing they advertise? That's only if you pay MSRP and all of their fees. The Internet price they advertise...again, only if you agree to all of their fees, including a $750 customer loyalty fee (yep, you are supposed to pay them $750 as a loyalty fee...no one could explain what that was and, of course, they waived it eventually because we both knew that this was a pure add-on). When I called to see if they had a particular model in stock, they assured me they did. I got there an hour later and the salesman lets it slip that that car was sold a week ago...they lied to get me in the door. The salesman tried to add on costs AFTER we agreed on a price. The finance guy tried to jack up the interest rate...the only thing they didn't do was steal the change out of my cup holder. Stay far, far away. More