Honda of Freehold

Mike chirihello took the time to listen to our concerns at the service department. I did not have an appointment and they took me right away. I hope it continues at the service department. I did not have an appointment and they took me right away. I hope it continues More

Professional Experience with Honda of Freehold This was the most professional experience I had with Honda for the past 9 years. Everyone in the sales and service staff was courteous. Everyone ans This was the most professional experience I had with Honda for the past 9 years. Everyone in the sales and service staff was courteous. Everyone answered my questions, and offered to answer questions in case I needed assistance in the future. More

Excellent service! Very customer friendly. One of the very few, if not the only, representatives who provides the recommendations but doesn’t force the choice! Took exceptional care. Keep up the great wo very few, if not the only, representatives who provides the recommendations but doesn’t force the choice! Took exceptional care. Keep up the great work Chris!!! More

I was there last week and came back yesterday and they helped me so much that I left there happy and excited for the new car. helped me so much that I left there happy and excited for the new car. More

Service Department experience continues to remain positive. Despite a busy day, vehicle was serviced and delivered as promised. Steve explained all services and was thorough positive. Despite a busy day, vehicle was serviced and delivered as promised. Steve explained all services and was thorough More

There was Good service. An effort to sell additional services felt necessary but then even more selling did not. Nice environment in the waiting room. services felt necessary but then even more selling did not. Nice environment in the waiting room. More

Awesome service. I went there for my old Honda Accord maintenance. Eric Weaver assisted me and everything was fine. He was kind all the time. maintenance. Eric Weaver assisted me and everything was fine. He was kind all the time. More

I visited for an oil change and got great service. They did not take too long and the bathrooms were clean. Employees were amazing as well. did not take too long and the bathrooms were clean. Employees were amazing as well. More

Lease Buy Out My lease was due to be turned in. I had been in communication with Randee the manager that I did not want to be at the dealership 6 hours like the la My lease was due to be turned in. I had been in communication with Randee the manager that I did not want to be at the dealership 6 hours like the last time with my initial visit with the lease signing. She assured me I would "be in and out". All the paperwork would be prepared for me to sign. I make an appointment to come and buy the lease (simple straight forward process) and I have 2 customers ahead of me for Dan Cohen...aka...1-2 hour wait. I take my keys and leave. Raj, the salesman agreed to call me when Finance was available and I would return. Which Raj did. Paperwork was initiated, Dan had everything ready for me to sign and I was out of the dealership within a half hour. The way it should have been the first time. I have had several poor experiences with this dealership. I have never received a survey because the service department intentionally put an incorrect email. (The incorrect email I had discovered at my last service visit, asked to be corrected, but never corrected. It wasn't until I saw it again going through my information with Raj, that I saw him remove it from my profile. ) Robert Ramirez is the absolute worst Service representative there. First, he argued with me about my oil service contract that I didn't have one. which resulted in my paying for two oil changes. Later resolved, but unnecessary. On two service occasions, Mr Ramirez would not call me to discuss work for my vehicle. Primarily the air filter. Mr Ramirez would inform me upon my picking up my vehicle, I would need to return for a second visit for the air filter replacement and incur another labor charge. I do have Mr Ramirez to thank however, for forcing me to go on YouTube and learn how to change my own air filter. I now purchase my air filter on Amazon for $11 and I change it myself. Over the years at that dealership, I have come to see the service department to pressure for service that is not necessary. I was being pressured to have my breaks done long before it was necessary. I eventually stopped going there for anything. Signing off on my lease was the best feeling in the world. Why? Because I was signing off on the Honda of Freehold dealership. More

We have been loyal customers of this dealership for the past 13 years and have always found the sales people and the service people to be an excellent quality. past 13 years and have always found the sales people and the service people to be an excellent quality. More