Honda of Freehold

Had my car in the service center to find the cause of the car gas odor. They did not find the cause or remedy for the issue. Charged 192.00 for this information. I took it ANOTHER place they actually looked car gas odor. They did not find the cause or remedy for the issue. Charged 192.00 for this information. I took it ANOTHER place they actually looked for the problem and found it. And fixed it. I will never go back to Honda of freehold. More

Again and again, Lou Sousa and the staff at Freehold Honda never disappoint!! They are absolutely exceptional in every aspect!!!! Honda never disappoint!! They are absolutely exceptional in every aspect!!!! More

Great service. I was impressed with the details Cole went over to tell me what they were going to service. I was impressed with the details Cole went over to tell me what they were going to service. More

Excellent service! Always very professional and considerate. Demonstrated sincere care about the customer and how best to provide service. Always very professional and considerate. Demonstrated sincere care about the customer and how best to provide service. More

Honda of Freehold is closer to my house than Honda Old Bridge. Cole is great to work with! Bridge. Cole is great to work with! More

Eric is always kind and courteous. He explains things thoroughly and is always respectful to others. He explains things thoroughly and is always respectful to others. More

Very efficient and pleasant service. Of course there is always some upselling involved, but that's par for the course and it's not done in a pushy manner. Of course there is always some upselling involved, but that's par for the course and it's not done in a pushy manner. More

Excellent professional service. Very friendly people who care about customers. I enjoy visiting the dealership Very friendly people who care about customers. I enjoy visiting the dealership More

Cole was great? Fantastic service.....will continue to use service department here. Long time customer Fantastic service.....will continue to use service department here. Long time customer More

Mixed bag in the service department. The technicians seem to be very good at diagnosing issues and solving them well. We have had some odd issues and they’ve done a great job of fixing w The technicians seem to be very good at diagnosing issues and solving them well. We have had some odd issues and they’ve done a great job of fixing with creative solutions. 4/5 stars for them. However, it’s a mixed bag because sometimes reps are pushing SO many extras when you just come in for an oil change - and that’s unacceptable. No, I absolutely do not *need* a cabin air filter, engine air filter, and a wheel alignment with every oil change…yet the service rep seems to think that I absolutely need these things without even popping the hood. Additionally, these services are extremely overpriced when it takes a novice 13 seconds to change out both filters. The most egregious offense recently was when they offered me a $1500 “special” on their timing belt replacement — again, hood not even popped and the belt had not been inspected at all. Then the rep essentially threatened me that if the timing belt had an issue, I would need a whole new car — so it’s best I take care of it right away? This is predatory business practice and the reason why dealership service departments get a bad reputation. At the very least, this is a strong consideration for being reported to the BBB. Having said that, I have had some very positive experiences with service reps that bring me back — however the negative experiences outweigh the positive when it comes to upselling. If I didn't know anything about cars, I probably would have spent an extra $5,000+ on my car this year during routine oil changes. This latest experience is enough to not bring me back anymore. Plus, my last scheduled oil change took 3 hours. I can tolerate a long wait, but I won’t tolerate being told I need services when the technician should be the one to let me know during/after an inspection has been completed — not a customer rep that has been coached by their manager to sell sell sell after barely looking at the odometer. More