Honda of Fort Worth - Service Center

People who take care of your vehicle as if it is their own Manny always takes great care of our cars and has been doing so for years. He is my go to person when our vehicles have issues. Manny always takes great care of our cars and has been doing so for years. He is my go to person when our vehicles have issues. More

Damaged Car did not take responsibility Nice folks, too bad. Cannot recomend. Repairs are good, service advisor was good. Pulled vehicle around and there was a good size dent on quarter. Man Nice folks, too bad. Cannot recomend. Repairs are good, service advisor was good. Pulled vehicle around and there was a good size dent on quarter. Manager said he would call me monday. No call. Great work if you don't mind damage. Won't be back. More

Very bad experience. Lie to upsale Can lie to up sale. If you do not cross check you will end up wasting time and money. Customer Service is very bad too. Can lie to up sale. If you do not cross check you will end up wasting time and money. Customer Service is very bad too. More

Quoted Wrong Repair I took my 2004 Honda Civic in for an Oil Change, the service adviser noticed the car had a major oil leak and was gushing oil on the back side of the I took my 2004 Honda Civic in for an Oil Change, the service adviser noticed the car had a major oil leak and was gushing oil on the back side of the cylinder wall. Saying i should have a large puddle of oil, "which as not the case" They wanted to preform major engine repairs, I told them I would take my car to a dependable non Honda shop for a 2nd look. They told me It was a cam plug and the oil pan gasket was leaking. Thinking I was dumb going to fork out a ton of Money to Honda, The 2nd repair shop to the repair of what the issue was to correct the problem, After this experience I will never do business with them again. I'm sure they saw I had over 120k miles on my car, and were gonna start to tell me I need stuff replaced, which don't need replaced, a way to make some extra money off the consumer. More

completely unacceptable My paint on my 09 civic si had a factory defect, brought it in they sent me to their body shop to get an estimate, they sent it off to be approved by My paint on my 09 civic si had a factory defect, brought it in they sent me to their body shop to get an estimate, they sent it off to be approved by honda. Once they got the all clear to proceed they told me to drop it off monday moring feb 2nd And that I would get it back feb 13 already seems a bit excessive considering no repairs needed or structural damage to be fixed, just paint. Now on the day im supposed to get it back there telling me 4 more days because it needs to be re buffed and polished. 4 days are you serious are u using a toothbrush to do it. On top of all that front bumper rear bumper and mirrors were not being painted so its taking 16 to paint the easiest parts on a car, no nooks and crannys found on bumpers to mess with. I will absolutely never bring a car back here let alone buy one. It dosent take 16 days, this obviously means that car was just sitting there waiting for them to do the work while im without my vehicle and rental fees are stacking up. Cant see why they would ask me to drop it off if they knew it would be minium week before they could touch it. Thanks for letting me down and running my Valentines day! More

Lying to upsell My 2014 Accord Hybrid with 42000 miles on it was in for an oil change. Service Advisor D.W. Dingman called to inform me that the transmission fluid wa My 2014 Accord Hybrid with 42000 miles on it was in for an oil change. Service Advisor D.W. Dingman called to inform me that the transmission fluid was due to be changed at 30,000, and it had not yet been done. He asked if I would like them to go ahead and perform this $85 service. I declined, then did some research. Best I can tell, Honda recommends this service at 90,000 miles, not 30,000 miles. I can understand the desire to sell services, but lying to do it is over the line. I have one more prepaid oil change coming, and after that, I will never return to this dealership. I will recommend that friends and family avoid it as well. More