Honda of Fort Worth - Service Center

Oil/lube Great experience and customer service-cafe is great also! Will be back for next service when it is time -highly recommend this dealership-great to wor Great experience and customer service-cafe is great also! Will be back for next service when it is time -highly recommend this dealership-great to work with! More

Great service, pleasant wait As expected, you pay a bit more for service at the dealership. That said, as far as service departments go, the one at Honda of Fort Worth has a lot g As expected, you pay a bit more for service at the dealership. That said, as far as service departments go, the one at Honda of Fort Worth has a lot going for it. Most of the service reps I’ve worked with have been very helpful and friendly to deal with. I purchased a Honda for its reputation for quality and price. When I explain to the reps at Honda of FW my situation (I’m on a very tight budget), I’ve never been made to feel like I was irresponsible for getting some service done elsewhere nor have I been pressured into getting unnecessary work done. For example, on my most recent visit, Brandon was great! I felt like he listened to my concerns and answered all my questions. He took the time to make sure everything was taken care of properly during my service visit and, with my warranty expiring within weeks, he made sure to get my failing battery replaced under warranty. I especially appreciated him keeping me abreast of the progress of my repair and giving me an idea of how long my wait time would be. Also, as an added bonus, the cafe located in the lobby is awesome and its good food (and prices), along with its staff, really compliments the service department! Knowing I won't be left waiting AND hungry makes visits much more bearable. Even though I was there for close to two hours, I felt like the wait was over before I knew it! More

great service! Matthew contacted our home service center from out of state to get our prepaid plan transferred. We were just visiting the area on vacation but that d Matthew contacted our home service center from out of state to get our prepaid plan transferred. We were just visiting the area on vacation but that didn't stop Matthew from treating us like a very valued customer. The customer service we received today is one of the great reasons to buy a Honda. Thank you again! More

Great Personnel and service has always been excellent and friendly. Been that way for several years and 2 other Honda Pilots. Have recommemded this Deal Personnel and service has always been excellent and friendly. Been that way for several years and 2 other Honda Pilots. Have recommemded this Dealer to friends. More

Excellent The team is always polite, efficient, and honest and I appreciate the time they take to thoroughly explain the details of the service. Thank you! The team is always polite, efficient, and honest and I appreciate the time they take to thoroughly explain the details of the service. Thank you! More

Car had a problem and was fixed within an hour. Jacob at the service center was amazing and helped me from beginning to end. The service was done in time enough for me to get back to work which was Jacob at the service center was amazing and helped me from beginning to end. The service was done in time enough for me to get back to work which was awesome! I thought this would be a terrible experience but it was pretty great! My car is fixed!! Yesssss! More

Oil change People were very polite and informative. Dealership was very clean, but was disappointed when the oil change took 2 1/2 hrs. I have been to this dea People were very polite and informative. Dealership was very clean, but was disappointed when the oil change took 2 1/2 hrs. I have been to this dealership many times and it has never taken as long for an oil change in the past. More

I Enjoy Getting My Car Serviced! I normally dislike getting my car serviced, but I really kind of enjoy taking my car to Honda of Fort Worth. The service professionals explain in det I normally dislike getting my car serviced, but I really kind of enjoy taking my car to Honda of Fort Worth. The service professionals explain in detail their recommendations, they tell me if repairs are are critical or can wait, and they give me updates on how the job is going. The waiting area is open and airy, and they have free fountain drinks! I can even look at the brand new models in the showroom while I wait. More

Excellent Customer Service Fit me in, excellent customer service and didn’t have a long wait. Explained service needed and got me in and out in time for my next appointment. Fit me in, excellent customer service and didn’t have a long wait. Explained service needed and got me in and out in time for my next appointment. More

My Service Center This has been my service center for as long as I have been driving a Honda. I'm on my 5th one. I have always received professional service for a fair This has been my service center for as long as I have been driving a Honda. I'm on my 5th one. I have always received professional service for a fair price. The Service Manager, Teddy Arredondo started out as a great service technician and apparently required the same great service from his staff. Matthew learned well from him. The entire staff is first class! More