Honda of Fort Worth

I promised I would not return to Frank Kent Honda after a bad experience with the purchase of a Honda Civic Hybrid (see my other review), but I relented and decided to give them a fair shake. In 2007 we trad bad experience with the purchase of a Honda Civic Hybrid (see my other review), but I relented and decided to give them a fair shake. In 2007 we traded my wife's Chevy Malibu in for a Honda Fit. I got a fair price so we decided to return again in 2010 to lease a Honda CR-V. My wife was not happy with the dealership overall because the salesman (Billy Pierett) didn't take the time to show her all the bells and whistles of the car and also because the finance department reduced the mileage allotment from 15,000 to 12,000. We almost didn't catch the change. As it was, Frank Kent Honda refused to upgrade the mileage based on the agreed upon sales price. Instead, we had to pay extra above what we originally agreed. I decided to give Frank Kent one more chance hoping that the mileage problem really was just an error, and not intentional. I now believe it was intentional based upon our last visit to this dealership. We traded in our 2004 Honda CR-V LX and leased a 2011 Honda Civic EX-L February 26th, 2011. I researched the true market value of my car and its trade-in value. I told my salesman that the true market value (black book value) was $7600 in average condition. I told him I would take $6000 based on the overall condition of the car so that we could avoid any haggling. It was a fair price for both of us. I told him NOT to bring me a low-ball price. Frank Kent offered $4000 for the CR-V after I clearly told them not to play games. I told them we would go elsewhere if they didn't honor the $6000 trade and they finally agreed. They and I knew the trade value was a fair median price, but Frank Kent Honda simply couldn't resist the temptation to try make an extra quick buck. The dealership added close to $1300 in extras to the car. I had told them in the past that the reason we stopped shopping at Vandergriff Honda (Arlington, TX) was for that very reason. Frank Kent didn't previously tack on extras, but in the last two years they have gone the same route that Vandergriff Honda did. The one advantage (other than proximity) that Frank Kent Honda used to have has been lost...by their own volition. I guess they figure they can make an extra quick buck using this rather slimy sales technique. In the end, we did lease the car on 2/26/11 but since then we have had issues finishing the deal. It has been 3.5 weeks and we still don't have plates for our car. Their answer is just to "keep waiting...they will arrive sooner or later." Also, we are supposed to get back a check for $1000 once the title has been released. Even after purchasing 4 cars from Frank Kent, they wouldn't show us the courtesy of releasing the check early even though my bank (USAA) is a very reliable bank. I was told I simply have to wait. I called Frank Kent Honda and asked if I could have USAA fax a letter proving the title had cleared and on both occasions Frank Kent Honda simply refused to call me back with an answer. UPDATE: I just got a call from Frank Kent Honda one minute ago and they okayed the check to be released, BUT they mailed it to me instead of letting me pick it up from the dealership as I asked them earlier this week. Now I have to wait another 3 days for the check to arrive versus just driving to the dealership today and picking it up. These people simply DON'T CARE and DON'T LISTEN to their customers. I don't think we are going to buy another car from Frank Kent Honda. More

We think a great service department is the #1 reason for buying from a certain dealership. After buying three Hondas and doing all our business with a wonderful Honda dealer in far northern state for 19 ye buying from a certain dealership. After buying three Hondas and doing all our business with a wonderful Honda dealer in far northern state for 19 years, we moved to Texas. From the beginning we got strange feelings about dealing with the Fort Worth Frank Kent service department. Every single time we have gone in there for regular maintenance they say they need to add 'some more important items' to the list. Then they call us while they are doing the work and say they have found even more things that should be done. The quote from them for my 60K service, with the added things, was over $1600. If we had done everything they recommended on the 2 vehicles we brought in this week, we would have shelled out more than $2300. Sadly for us, we like Hondas and are reluctant to switch brands because of a difficult service department. We are older, careful, boring drivers who meticulously maintain our cars and have never encountered this problem before. Our cars are not old. We don't know if we can trust their advice - we are taking one car in to another dealership service department to get their evaluation of what needs to be done -- or not. Does anyone else think their Honda car is either not well made or way too expensive to maintain - or that this dealership service department is way too expensive? More

I walked into this dealership after my father had called ahead for me to have an appointment with Mickey. He was paged to the showroom, and then told us he would be right back. I noticed him helping anoth ahead for me to have an appointment with Mickey. He was paged to the showroom, and then told us he would be right back. I noticed him helping another customer while we waited for 15 minutes in the lobby. The appointment we had was to test drive a 2010 Honda Fit. Finally he took us out to the base model Fit and I was allowed to drive it. He didn't know how much power the engine had, or very much about the car in general. When we got back tot he dealership we told him we wanted to look at colors, and that we would like to get the manual transmission. Right then he told us that he would have to see if he could actually get us the car we wanted. He was not very friendly throughout the entire process. We finally got to tell him the car we wanted, and he said he'd look but couldn't make any promises. Then he asked us if we were going to finance the car. I told him no, and his attitude did a 180 so fast. All of a sudden we were getting price quotes and they were off looking for our car. Finally I get a quote from him. Miffed, we left to talk about it. I decided I wanted to get the car. We called back and he said that the car I wanted wasn't local, so it would cost $200 delivery charge. Then he told us that he could not sell the car without the "dealer packages" of accessories. The price he quoted us on the phone at this point is over $20,000, which was $1,500 more than we were originally quoted. I told him I didn't want any of the "extras" and he said they couldn't sell it that way. So we decided to take our business to the dealership that actually had the car, and they sold it to us for the price quoted. We also ended up driving from Fort Worth to Round Rock to buy this car. VERY rude sales, they will treat young people badly because they think they won't be actually buying a car. I would never buy a car at Frank Kent Honda. Worst car buying experience I've ever had. More

I was getting quotes on a new Honda on line from Jennifer Rodgers, the internet sales lady. She is the first sales person I've ever dealt with who said she "wouldn't miss my business". This came after only 2 Rodgers, the internet sales lady. She is the first sales person I've ever dealt with who said she "wouldn't miss my business". This came after only 2 emails in which I was pleasant. It's like asking for a better price set her off. She was having a bad day or doesn't understand customer service. Jennifer could have nicely stated something like "sorry that's the best I can do" rather than "We won't miss your business". More

I have attempted to purchase Civics on two occasions. I dealt with Cecil Johnson. This guy was a GREAT person to deal with! Too bad the Sales Manager wasn't pleasant to deal with. :( The service departme dealt with Cecil Johnson. This guy was a GREAT person to deal with! Too bad the Sales Manager wasn't pleasant to deal with. :( The service department also made multiple mistakes on my first visit.<br> Cecil and I worked several times and agreed on a price at invoice for a Civic Hybrid with a CVT transmission. I came in late (my fault) and he had to leave claiming he didn't feel well. He just had surgery so I believed him (and still do). I tried to finish the sale but the Sales Manager raised the price about $800.00. I left stating I wouldn't come back.<br> The next day I bought a Mazda 3 instead. This car gave me back problems so I tried to return it three days later. The seller wouldn't work with me (Hillard Mazda - terrible). So, I went back to Frank Kent to try again. They low-balled my trade $2000.00 less than Vangergriff Honda. I bought the Civic Hybrid from Mike Allen at Vandergriff Honda instead (nice guy!). <br> This week I decided to trade the Hybrid in for a Civic Si. Cecil was wonderful (again) to deal with. The Sales Manager lowballed my trade again even though Riley Mazda, Jerry's Toyota, and Bankston Honda all said they could pay $500.00 more. <br> What is with Frank Kent Honda and their "inability" to provide a decent trade? Also, the Sales Manager read me the riot act because I had wasted the time of his salespersons. I had cash in hand, financing already set up. All I had to do was give them a check and sign papers, but they lowballed my trade and (again) expected too much for the sale!<br> I am going to go into the dealership on Monday and personally pay Cecil for his time (he deserves it), but I cannot imagine ever doing business with these folks. More