Honda of Fort Worth

I was very pleased with my experience at Frank Kent Honda. I found an used vehicle (2008 Honda Civic EX-L) I was interested in on the USAA Car Buying Service (internet sales). Fifteen minutes after I Honda. I found an used vehicle (2008 Honda Civic EX-L) I was interested in on the USAA Car Buying Service (internet sales). Fifteen minutes after I sent a message that I was interested in the car, Tad Grubb (Pre-Owned Internet Sales Manager) called me and we set up an appointment for the next morning. I sent him an email later in the day asking to see the Carfax and he promptly responded that he would have it the next morning. I arrived at the dealership with my sister (long-time Civic owner) and Tad was there waiting with the keys. We went for a test drive. He was friendly and informative about the car during the test drive. He answered my questions and my sister's compentently. We came back to the dealership and checked out the body, tires, etc. The vehicle looked great. Then we talked price. He gave me a price, I countered and he went to check with his boss. He was able to get me the price I wanted right away. He had the vehicle washed again and temporary tags put on. Everything took about two hours. It was the best car-buying experience I've ever had. I did not feel like I was being jerked around at all. Tad was friendly, helpful, and straight forward. I would defintely recommend this dealership and this dealer. More

Frank Kent Honda is the best dealership I have ever worked with. I would highly recommend them. I received excellent service and was treated very fairly. They met my price range and did the work they worked with. I would highly recommend them. I received excellent service and was treated very fairly. They met my price range and did the work they promised in a timely manner. More

Before going to this dealer, I contacted several dealers on the CRV model, options, and color that I wanted. I asked each to give me a detailed listing of all prices/fees and even tax and I wanted the fina on the CRV model, options, and color that I wanted. I asked each to give me a detailed listing of all prices/fees and even tax and I wanted the final quote to have the total drive out cost. David Supercinski of Frank Kent Honda gave me the best quote -- but it was 60 miles from where I lived. I was afraid because there was one dealer that tried to do the bait and switch on me. Everything was well quoted and then at the last second he told me that the car I wanted just got sold! Others tried to not give me all the specifics and wanted me to test drive a car first. David was the easiest to deal with. He gave me a quote on everything I wanted and assured me that when I came there, everything will be the same. So I gambled (and prepared to look elsewhere if numbers looked different). It was great. He printed out all of our emails and showed me the numbers. I asked for clarifications and he happily obliged. He demonstrated the CRV -- it was the high end EX -- but I told him I'd like to see the LX that I asked for. He had no problem and we went looking at the different LX's. No pressure at all! Next came the finance guy, Brian. This is where it could get tense I thought. But he did not push any baloney frills that I've experienced from other dealers in the past. He did try to sell me an extended warranty. We haggled, he lowered the price and it was done. It was quick!!!! I had to leave early and my wife (it's her car) was left to bring it home. David took his time to demonstrate all the features in the car and told her to call him anytime for questions. So this is the best experience I've ever had in buying a car and I can happily recommend these people and would buy from them again. By the way, we brought our 4 yr old and she had a blast especially in their playroom. More

The best car buying experience I've ever had. David and the entire team was so friendly and very professional. David took the time to demonstrate the many features on my 2012 Accord without seeming to try the entire team was so friendly and very professional. David took the time to demonstrate the many features on my 2012 Accord without seeming to try to sell me a car. I truly enjoyed the entire process. I love my new Accord and will return to Frank Kent Honda when I'm ready for my next purchase. More

I read that Frank Kent Honda received the award for service. I was not in a rush to buy a new car even though I planned to. The Friday afternoon on 8/19/11, I went to them just to check out the interio service. I was not in a rush to buy a new car even though I planned to. The Friday afternoon on 8/19/11, I went to them just to check out the interior and exterior color combination. Mr. Jason Kruis walked to me and patiently answered all my questions and offered a test drive. During the test drive, he carefully reminded me the performance and handling that made Accord stands out. He didn't do a sales pitch the whole time but the way he treated me did the work for him. Good job, Jason! I ended up come back with my wife that evening to let her try the car, and then asked Jason if we could sit down to discuss a deal. Very respectful bargin process with him and later with Mr. Vito Ciroci. We drove the car away by 9pm happily. In less a month, Jason called me 3 times to make sure everything is fine with my car. Now I know why you guys got the award. Thank you Jason and Vito! More

When I visited Frank Kent Honda, I was only planning to see the Civic Coupe and drive it. There was only a limited number of 2012 Civic Coupes with automatic transmissions available at their dealership. see the Civic Coupe and drive it. There was only a limited number of 2012 Civic Coupes with automatic transmissions available at their dealership. However, when I drove the black EX-L, I knew I really wanted the car, although black was not my first choice. I was very impressed with how I was treated and how the transaction was conducted. I believe I received a very good trade-in price for my Acura RSX and that the total price I paid for the car was fair. I'm sure the dealership made money, but I walked away feeling that I made a good deal, too. Sheri and Mark were so helpful in explaining all the ins and outs of the car. It has a Navigation System and Satellite Radio, which I love. When I have bought cars in the past, I have not always been treated so well, being a woman. I appreciated the professionalism of the staff at Frank Kent Honda. Everyone with whom I came in contract was very friendly and helpful. The coffee was good, too ! I completed this registraton, but when I got all the way to the end, you asked me to REGISTER you in my Contact List. WHY DID YOU NOT STATE THAT AT THE BEGINNING? When I hit submit, this email did not go through. I had to go back and register you in my Contact List and THEN RETYPE THIS AGAIN ! That's REALLY DUMB to wait until I've completed the whole survey and THEN ask me to register. The only reason I returned was that I did appreciate what Sheri and Mark did to help me. More

Sheri is GREAT!!!!! Good customer service. This is my fourth Honda. I plan to return if in need. If any of my friends need a new car, I am sending them to Sheri and Frank Kent. fourth Honda. I plan to return if in need. If any of my friends need a new car, I am sending them to Sheri and Frank Kent. More

Professional, friendly, caring, and patient attitude on the part of Mr. Wolford (sales) and other staff. I have dealt with Frank Kent for years, and I would heartily recommend that dealership. the part of Mr. Wolford (sales) and other staff. I have dealt with Frank Kent for years, and I would heartily recommend that dealership. More

Initial information was obtained through Internet sales and Dealership was friendly from the moment I stepped onto the lot. Sales person was very helpful and knowledgeable. Past car purchasing experience and Dealership was friendly from the moment I stepped onto the lot. Sales person was very helpful and knowledgeable. Past car purchasing experiences were long and dragged out with alot of negotiating. Here at Frank Kent, we were done within minutes. Having the entertainment and comfortability for my family made my buying experience much easier. I will be recommending this dealership, and salesperson, to all associates. More

I have a very good visit with David and I explained to him what exactly i wanted and he had it there, first and only car i drove on the lot:) Very impressed with the explanation of how everything worked o him what exactly i wanted and he had it there, first and only car i drove on the lot:) Very impressed with the explanation of how everything worked on the car and what all it came with. I also did not have to request a carfax he providied it and explained everything on it, answered questions very professional, had a Wonderful experience and i would definatly recommend him/dealership to others that are looking for a car. Over all the experience with the wholeplace has been great! Awesome work!!! Thank you very much, One please customer:) More