Honda of Fife

Routine service Met at door, sat with Service advisor, discussed needs, agreed to service, waited over 1 and 1/2 hours. Wait time with an appointment was long Met at door, sat with Service advisor, discussed needs, agreed to service, waited over 1 and 1/2 hours. Wait time with an appointment was long More

Strange Rattle Had a strange rattle when driving. Pulled into HoF without an appointment and was still able to get the problem found and fixed in an hour. Had a strange rattle when driving. Pulled into HoF without an appointment and was still able to get the problem found and fixed in an hour. More

Prompt, courteous and friendly service I recently had tires installed at Fife Honda. Got a competitive price and friendly service. While replacing the tires a TPMS sensor was damaged. It wa I recently had tires installed at Fife Honda. Got a competitive price and friendly service. While replacing the tires a TPMS sensor was damaged. It was replaced, however, the next day the TPMS sensor dashboard light remained on. I returned and spoke with Dani in the service department. She apologized for the problem and promptly corrected the issue. Sometimes things go wrong. It is nice to know that Fife Honda will make it right. More

Car buying Thank you to jay for getting me approved on my lease so quickly with the exact car and payment I wanted. He walked me through the entire car buying pr Thank you to jay for getting me approved on my lease so quickly with the exact car and payment I wanted. He walked me through the entire car buying process. And thank you mike P for walking me through my car and all the features quickly and being knowledgeable. More

Altogether Pleased Brought my 2016 Acura TLX in for an oil change. Good price, efficient service,’and good people working there. Will be back for regular service. Brought my 2016 Acura TLX in for an oil change. Good price, efficient service,’and good people working there. Will be back for regular service. More

Started great & ended poorly due to lack of customer service My experience with Honda of Fife started out wonderful. The internet sales consultant was nice and friendly. She was very easy to work with. Her commu My experience with Honda of Fife started out wonderful. The internet sales consultant was nice and friendly. She was very easy to work with. Her communication was quick and very helpful. I was exceptionally pleased with my experience with her. She wasn’t pushy or obnoxious like car sales people tend to be. When I got to the dealership, the beginning of my experience started out great. The floor sales guy was friendly. The test drive went well. He was able to answer all the questions I had. It was during this experience where things took a turn. I noticed the gas gauge on the car I was test driving was near the 1/4 tank mark. I specifically asked the sales guy if they would be filling the tank if I bought the vehicle. He said yes they would fill it up. Once the deal was signed, we went to get into our “new” used car. The sales guy slyly said something to the effect of, “She’s thirsty. They only let us put in 5 gallons of gas in used cars.” I was furious. If nothing else, because of his lack of honesty when I asked him about filling it up earlier in the day. I pointedly asking if they would be filling the vehicle up with gas and he told me yes, they would. I would have been a bit annoyed to learn they only put 5 gallons in the sale of a used vehicle because I think that is horrible customer service. However, I would not have been furious because I would have appreciated his honesty. The fact that he lied to me rubbed me the wrong way and is the driving reason behind this review. I have one more complaint. I had great customer service up until the loan portion of the experience. Once the sales guy heard us verbally agree to buy the vehicle, he basically abandoned us and went on to sell another car to someone else. We waited around for the paperwork portion of the transaction for over two hours. No one came to check in on us, no one offered us refreshments, nothing. We sat at the sales desk by ourselves waiting around. We had no idea what was taking so long because we arrived at the dealership with a loan agreement already signed and ready. We figured out that we were likely put on the back burner because there were two other people also buying cars and those cars were brand new Hondas and we were just buying a used trade in. It felt like we were considered less important customers because our vehicle was valued less than a new car. It was a disappointing end to an experience that started out really great. I think Honda of Fife has quality vehicles and some quality employees. But the employees that are more worried about the sales than the customer service ruin the experience for the good employees. More

Great experience . Jeff Einfalt was extremely helpful, courteous and knowledgeable about the 2019 Honda Passport. Would definitely recommend Honda of Fife to anyone lo . Jeff Einfalt was extremely helpful, courteous and knowledgeable about the 2019 Honda Passport. Would definitely recommend Honda of Fife to anyone looking for a vehicle. More

Always reliable service I have gotten my car serviced several times now at Honda of Fife and have never been disappointed. The staff are informative, go over everything, and I have gotten my car serviced several times now at Honda of Fife and have never been disappointed. The staff are informative, go over everything, and make it clear exactly what to expect when it comes to the services performed. More

5 stars! From start to finish , this experience was great. The specialist helped me to figure out exactly what my car needed all while helping me stay in the b From start to finish , this experience was great. The specialist helped me to figure out exactly what my car needed all while helping me stay in the budget. They were super quick with the service and even cleaned my car. Everyone else at the dealership was very helpful and kind. I would suggest this service center and dealership to anyone. More

Dani she's doing her best to assist us. Dani she's helpful and that she'll try to work with us, try to figure out what's wrong with our car first then go over with everything what needs to Dani she's helpful and that she'll try to work with us, try to figure out what's wrong with our car first then go over with everything what needs to happen. More