Honda of Escondido

I have been delighted with the employees in the service dept. They are fun and engaging during my car repairs. My first Honda and I am amazed by the employees. I feel safe after each service. Thank you dept. They are fun and engaging during my car repairs. My first Honda and I am amazed by the employees. I feel safe after each service. Thank you for great service, friendly exchange and being on time and efficient. I would recommend this service More

Jeff Rasmussen was patient and very helpful.Always good Jeff Rasmussen was patient and very helpful. Always good service here. Nice staff. Customer was definitely listened to. Easy checkout. Easy to g Jeff Rasmussen was patient and very helpful. Always good service here. Nice staff. Customer was definitely listened to. Easy checkout. Easy to get an appointment. More

Would definitely recommend anyone to go to Honda for service, or to buy a car from them as well! They have great customer service everyone is so nice. service, or to buy a car from them as well! They have great customer service everyone is so nice. More

Excellent service Great and friendly service! The time it took to complete my service was faster than estimated which is always a plus! Thank you for everything. it took to complete my service was faster than estimated which is always a plus! Thank you for everything. More

Richard is the best and so is Steve. So helpful and we love visiting that dealership in Escondido. We will definitely come back and buy our next car. love visiting that dealership in Escondido. We will definitely come back and buy our next car. More

SUPERB!! Dear Honda of Escondido and Team...... I would like to thank Gabriel Lopez for his understanding and diligent effort in reaching out to me to resol Dear Honda of Escondido and Team...... I would like to thank Gabriel Lopez for his understanding and diligent effort in reaching out to me to resolving the issue with my car. It turned out to be a dead car battery. But, nevertheless he helped expedite the situation to get this issue taken care of and resolved. I appreciate very much it! And the rest of the Team who serviced my car today to make sure everything was in running order. Thank you! Alex More

HORRIBLE!! HORRIBLE!! I just called HONDA of ESCONDIDO and wanted to speak to the service Department about my 2017 CRV. I was told that the service department was closed d I just called HONDA of ESCONDIDO and wanted to speak to the service Department about my 2017 CRV. I was told that the service department was closed due to covid-19. I called on Saturday 4/4/2020 at 12:15pm. I proceeded to tell the customer service representative my problem realizing that he most likely couldn't help me. But, I thought I would give it a shot. Anyway, I mentioned to him that my car wouldn't start and I was getting an error message of Hold / Brake System Problem - He proceeded to tell me it was most likely a car battery issue. As I asked him a few more questions.....he started laughing at my questions which being a female I felt inept and stupid! He could have been a bit more patient with me and understanding ...... SO VERY RUDE TO BE LAUGHING during my conversation with him. He admitted he was laughing as I asked him why he was laughing at me and he said he didn't understand my question(s). He could have told me that rather than laugh at me. All I wanted to know was why my car wouldn't start......and how I could remedy the problem.....so sad to get someone who didn't care about my situation. More

A Lesson To Be Learned A Lesson to be learned I have a new 2019 Honda and took it in for service at the Honda of Escondido. I discovered a damage after the service had rend A Lesson to be learned I have a new 2019 Honda and took it in for service at the Honda of Escondido. I discovered a damage after the service had rendered. I am hoping that a lesson will be learned form here. So no one will make the same mistake I made. I failed to check for damage on my vehicle and so the person who checked it in at the dealer. If your car has no damage, make sure they make a notice of it. I went to many different auto dealers, they are pretty at checking around the vehicle and make notice of any damages. To be honest, I had a not so good feeling at the time I called to schedule my vehicle for service. Honda of Escondido told me that I cannot check in my earlier than my appointment because no one will do paper work for me; I was told by a lady I spoke on the phone. I brought in my vehicle about 15 minutes earlier, a different person checked my vehicle in. It just so happen that my car had a damage after all. They denied to fix the damage on my car. I don’t want them to fix the damage that they did not cause. But at least they should do a better job check in for damage around the vehicle. At least I have learned a good lesson to day. More

Great customer service What a great experience I had in purchasing my new car! The salesmen, Alberto and Steve went above and beyond to get me exactly what I wished for. Ve What a great experience I had in purchasing my new car! The salesmen, Alberto and Steve went above and beyond to get me exactly what I wished for. Very courteous and professional! Jorge Lee did a quick and thorough job doing the financial paperwork ..I was done within 2 hours! Highly recommend this dealership if you're in the market for a new car! More