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Honda of Escondido
Escondido, CA
265 Reviews
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Showing 265 reviews
October 30, 2020
Exelente servicio , amabilidad y prontitud, aunque no hablo inglés me atendieron con un representante de Honda de escondido que habla español así que mi experiencia fue muy buena hablo inglés me atendieron con un representante de Honda de escondido que habla español así que mi experiencia fue muy buena More
by wills
Employees Worked With
Bolsa de aire, Sean Weaver
October 28, 2020
From the first salesman who greeted us in the lot to the George the financial manager and his interactive table-top, an enjoyable car buying experience! No hassle, answered all of our questions! George the financial manager and his interactive table-top, an enjoyable car buying experience! No hassle, answered all of our questions! More
by mark.bones311
Employees Worked With
MR. PATILLA, MR. VALAZQUEZ, Sean Weaver
October 28, 2020
They always are friendly & professional. Plus the They always are friendly & professional. Plus the service was done on a timely basis and completed as expected. I will definitely keep coming bac They always are friendly & professional. Plus the service was done on a timely basis and completed as expected. I will definitely keep coming back for service. More
by TMT
Employees Worked With
Sean Weaver
October 27, 2020
Service department is always excellent. I’m happy with the staff and with the work they do. I did not work with Sean Weaver. Todd Peterson was extremely helpful and took the time to answer all my question the staff and with the work they do. I did not work with Sean Weaver. Todd Peterson was extremely helpful and took the time to answer all my questions. More
by Kmlridge
Employees Worked With
Todd Peterson
October 27, 2020
Excellent experience with this dealership Fernando Almaraz was extremely helpful and I’ll be using his services in the future From 1-10 he deserves 10 Almaraz was extremely helpful and I’ll be using his services in the future From 1-10 he deserves 10 More
by Mikahairdesign@yahoo.com
Employees Worked With
Fernando Almaraz
October 24, 2020
My service was prompt with no attempt to upsell. The service rep was cheerful and clear about what was to be done. Checkout was quick and efficient service rep was cheerful and clear about what was to be done. Checkout was quick and efficient More
by Kennedyev
Employees Worked With
Sean Weaver
October 20, 2020
Great customer service I definitely will go back there for repairs in the future. Diana showed great Customer service when I brought my car in for oil change and recall on my airbags for repairs in the future. Diana showed great Customer service when I brought my car in for oil change and recall on my airbags More
by Kaulerb
Employees Worked With
Diana
October 17, 2020
Honda of Escondido, a Penske Automotive Dealership, Honda of Escondido, a Penske Automotive Dealership, contradicted statements by Honda in a recall notice and its own appointment representative as wel Honda of Escondido, a Penske Automotive Dealership, contradicted statements by Honda in a recall notice and its own appointment representative as well as offered subpar customer service by representative Jose Martinez on Oct 16. By way of background, Honda first sent word of a recall and said service would be provided once parts were available. In turn, months later, another letter arrived to state parts were available and the recall could be completed. The second letter said that the repair takes 30 minutes but the dealer may take longer. Knowing that, I asked the appointment person if it could done in an hour and he confirmed this. However, Jose stated it would take two hours (for a 30-minute process) for a scheduled appointment, no less. Also, Honda gave every impression that this would be a one-stop visit for a complete recall replacement or inspection to certify safety otherwise. However, Jose said if parts were needed, they would have to ordered. Thus, this would require two customer visits. No where is this stated in the Honda correspondence. Nor did the appointment person suggest this. I read Jose the portion of the letter about the 30-minute estimate, and he only demanded two hours. He do so without apology as he failed to offer throughout the futile transaction. Jose, did said, “Sir, you know this is a recall.'' Duh, I made the appointment and brought the documentation with me. So what's his point? That recalls don't require good customer service? When it was suggested that based on this example of a Penske operation, I wouldn't be returning, Jose said this was a Honda problem as if all Honda dealerships offer service this bad. After I asked to speak with the service manager or a supervisor, Jose said there was none available on a Saturday, so according to him, no one was running the operation even though the business was open. During the appointment process, it was mentioned that the dealer practices pandemic safety precautions. However, after Jose was asked to have his face mask cover his nose, it still slipped repeatedly despite further requests to comply. Again, no apologies on his part. Given that the misrepresentations by Honda of Escondido and Jose more specifically, the conversation became heated. Jose apparently didn't recognize building customer dissatisfaction and had no training to defuse it, instead staying with a rigid, superior attitude even in the face of proven lies. To top it all off, this recall pertained to a 20-year-old vehicle that Honda just recently noticed was possibly deflective. So, for 19 years, danger existed. Recently, I visited a Ford dealership and received five-star service, so I spread the word through Google reviews and manufacturer follow-up. This was the opposite. More
by GT
Employees Worked With
Jose Martinez
October 17, 2020
Service advisor was knowledgeable on what the problem was and problem was resolved. Car was delivered on time and clean. Repair was covered by the warranty. and problem was resolved. Car was delivered on time and clean. Repair was covered by the warranty. More
by GDM
Employees Worked With
David , Sean Weaver
