Honda of Downtown Chicago

The amenities for waiting for service are poor compared to other dealerships. I understand it’s a downtown location and space is limited. to other dealerships. I understand it’s a downtown location and space is limited. More

This dealership is very clean! Customer service is great! I was treated with respect and wasn’t push into just buying any car! Customer service is great! I was treated with respect and wasn’t push into just buying any car! More

Gary was very helpful and took time to explain what was being done on my car. being done on my car. More

Great service I enjoyed my time. Glen was amazing and helpful. Appreciate my guy for real Glen was amazing and helpful. Appreciate my guy for real More

I made appointment for 11:00 am for two specific problems with my 2008 CRV, the front passenger side door lock assembly isn't working, and I'm getting crunching noises from the front end when I turn the stee with my 2008 CRV, the front passenger side door lock assembly isn't working, and I'm getting crunching noises from the front end when I turn the steering wheel, especially when parking. My car was also due for an oil change, but that wasn't an issue I was concerned about as I can have that done anywhere. I was told by my rep, Fred Borek, my car would be ready by mid to late afternoon so I went and sat down in the customer waiting area. I waited till around 5:30 and then sent him a text asking if there was any word on my vehicle. I waited and waited for a response, but got none. About 6:30, realizing the dealership is supposed to close in a half hour, I walked into the service area to find everyone gone except Darrius. I told him I'd been waiting for almost eight hours and never received any updates. He apologized profusely. He said he'd inform Fred and the Service Manager and that he wouldn't charge me for the oil change. He said he or one of them would contact me the next day and had my car brought down as I need it for work. but I've never heard from anybody. I took a day off of work and waisted it sitting in their dealership for almost eight hours and nothing got fixed. I appreciate that they did the oil change for free, but that wasn't why I brought my car there.. Other than that I'd have to say it's the worst service experience I've ever had anywhere. More

Darrius was great. He is always efficient and informative. The technicians took pictures of everything I needed to have repaired. He is always efficient and informative. The technicians took pictures of everything I needed to have repaired. More

Didn’t provide all the information on my vehicle and gave me a bad car. But the financing part was easy me a bad car. But the financing part was easy More

Very friendly staff, beat the time they quoted, great location within the city, i would definitely go back location within the city, i would definitely go back More

It took 9 hours to change my oil and they found a nail in my tire and said it would take 2 more hours to fix that. my tire and said it would take 2 more hours to fix that. More

Great experience, very professional, everything was done in short time, high level customer service. I’ll recommend this dealership to my friends! in short time, high level customer service. I’ll recommend this dealership to my friends! More