Honda of Downtown Chicago

Darrius was great. He is always efficient and informative. The technicians took pictures of everything I needed to have repaired. He is always efficient and informative. The technicians took pictures of everything I needed to have repaired. More

Didn’t provide all the information on my vehicle and gave me a bad car. But the financing part was easy me a bad car. But the financing part was easy More

I made appointment for 11:00 am for two specific problems with my 2008 CRV, the front passenger side door lock assembly isn't working, and I'm getting crunching noises from the front end when I turn the stee with my 2008 CRV, the front passenger side door lock assembly isn't working, and I'm getting crunching noises from the front end when I turn the steering wheel, especially when parking. My car was also due for an oil change, but that wasn't an issue I was concerned about as I can have that done anywhere. I was told by my rep, Fred Borek, my car would be ready by mid to late afternoon so I went and sat down in the customer waiting area. I waited till around 5:30 and then sent him a text asking if there was any word on my vehicle. I waited and waited for a response, but got none. About 6:30, realizing the dealership is supposed to close in a half hour, I walked into the service area to find everyone gone except Darrius. I told him I'd been waiting for almost eight hours and never received any updates. He apologized profusely. He said he'd inform Fred and the Service Manager and that he wouldn't charge me for the oil change. He said he or one of them would contact me the next day and had my car brought down as I need it for work. but I've never heard from anybody. I took a day off of work and waisted it sitting in their dealership for almost eight hours and nothing got fixed. I appreciate that they did the oil change for free, but that wasn't why I brought my car there.. Other than that I'd have to say it's the worst service experience I've ever had anywhere. More

Great experience, very professional, everything was done in short time, high level customer service. I’ll recommend this dealership to my friends! in short time, high level customer service. I’ll recommend this dealership to my friends! More

This dealership is fast, friendly, and efficient. Every time I come the staff is helpful and best of all not pushy about adding on extra services! Every time I come the staff is helpful and best of all not pushy about adding on extra services! More

The device was fast and effective. Darrius was great for getting me the service I need without trying to sell me anything else. Darrius was great for getting me the service I need without trying to sell me anything else. More

Good staff, helpful suggestions, easy to make appointments. I appreciate my service consultant listening to my concerns and doing his best to address them appointments. I appreciate my service consultant listening to my concerns and doing his best to address them More

I have been coming to Honda for many years now and I've been dealing with Darius Dorsey from day one. I'm very pleased and happy with my car and how they treat my car and me when I come in. been dealing with Darius Dorsey from day one. I'm very pleased and happy with my car and how they treat my car and me when I come in. More

Great experience. Process was seamless. Would recommend dealer. Felt I got a fair price for my used car. Process was seamless. Would recommend dealer. Felt I got a fair price for my used car. More

Excellent service always — Darius is very professional and helpful. My husband and I have been bringing our Hondas here for years. and helpful. My husband and I have been bringing our Hondas here for years. More