Honda of Downtown Chicago

Helped me out! On Saturday 3/14, I had my bettery replaced by AAA. The computer on my car needed to be reset so the clock, radio and other functions worked. The st On Saturday 3/14, I had my bettery replaced by AAA. The computer on my car needed to be reset so the clock, radio and other functions worked. The staff aht Honda of Downtown Chicago really helped out, even though they were very busy. Thank you for salvaging the day! Suzanne More

Great people and a great atmosphere. When we arrived the car was ready to go. They had it parked right out front. We had just came from another store and it was a nightmare. We almost didn’t go by because w car was ready to go. They had it parked right out front. We had just came from another store and it was a nightmare. We almost didn’t go by because we were so mad. But when we got there we felt welcomed and appreciated. I’m glad we ran into this group of customer 1st people and we will be back. More

These guys are thieves. Stay away! They upped the price of the car on my contract without telling me making it seem like its a coincidence of the car on my contract without telling me making it seem like its a coincidence More

I have Bought 3 vehicles from these guys and really enjoy dealing with them. Really hassle free and enjoyable experience. Also deal with the service side and have no issues. dealing with them. Really hassle free and enjoyable experience. Also deal with the service side and have no issues. More

Honest people. Great service department. Knowledgeable about their vehicles. Good pricing. We love our Honda CR-V! Love Honda and Hot dog Facebook videos too! about their vehicles. Good pricing. We love our Honda CR-V! Love Honda and Hot dog Facebook videos too! More

Got a brand new CRV for my parents. It was very smooth and easy process. The entire team at Honda of downtown Chicago understood my needs and weren’t pushy. Best experience buying a car ever. Also, great and easy process. The entire team at Honda of downtown Chicago understood my needs and weren’t pushy. Best experience buying a car ever. Also, great location and beautiful showroom More

Great experience!!! Ben and his team treated me great from start to finish. Second time buying from them and I love my new Civic. I’ll be back again from start to finish. Second time buying from them and I love my new Civic. I’ll be back again More

Absolutely helpful and nice people! I had a very pleasant experience here. They have a very large inventory and we were able to find an Accord with low miles. The sales manager Nick and Representative Mannie experience here. They have a very large inventory and we were able to find an Accord with low miles. The sales manager Nick and Representative Mannie were great. Mannie was very patient and made sure I knew the car inside and out! Definitely recommend this dealership! More

I had a terrible Dodge Charger that would always break down so buying a brand new 2019 Honda Accord was essential and Mannie and Mario made the experience fantastic. They explained the whole process, show down so buying a brand new 2019 Honda Accord was essential and Mannie and Mario made the experience fantastic. They explained the whole process, showed me my options and provided me great service. More

Missing Fletcher Jones - DO NOT BUY OR LEASE FROM HERE I will preface this review by saying (1) my review is not about the service department - I have never had any issues with the service department; and I will preface this review by saying (1) my review is not about the service department - I have never had any issues with the service department; and (2) I informed the manager of the dealer of my issues, and gave him forewarning that I would be writing online reviews, giving him the opportunity to respond. He did not respond, and it's been about 3 weeks. DO NOT GO TO THIS DEALER FOR YOUR LEASING AND PURCHASING NEEDS. When I initially leased my Honda Civic back in 2016, this dealer was owned by Fletcher Jones. I'd say I had a good experience with them. I co-leased with my boyfriend, and we decided to add (at an extra expense) the excessive wear and tear insurance. Mind you, this was something that Honda added to the lease, it was written in as an optional add-on. Nearly 3 years later, it's time to decide whether to purchase our car, lease a new car, or turn in our car and walk away. I initially went into the dealer (no longer owned by Fletcher Jones) to price out my options. I live/work/drive in the city, so I understood that the dents on my car were larger than a nickel - so they wouldn't be covered by the typical insurance included in my lease - but I had paid for the extra insurance, so I didn't think it would be a big deal. When I talked about my vehicle, Honda told me there was too much damage on my car and I would essentially owe Honda money if I turned in my car. I protested, asking about the additional insurance I purchased, and they feigned ignorance, claiming there was no such thing. They brought me to tears, and merely escorted me to the bathroom, making no other customer service efforts. I went home and did the research myself. I looked at my lease, tried to find the name of the company that provided the additional insurance, then contacted that insurance company to track down my policy (which - remember - Honda should have had this information). Ultimately, my boyfriend and I decided to purchase our car. We returned to Honda and eventually went through the loan process. For irrelevant reasons, the loan was only in my name. I asked about registration with Illinois and the license plate, and I was told that everything would be handled by Honda, and there would be no issues. Fast forward two months, and I get a letter from the Illinois Secretary of State that my license will be revoked because the name registration didn't match up - that is, the original license plate was in my boyfriend's name (for some reason mine wasn't on there), but now it was only in my name. I contacted Honda - the same employee who did the loan paperwork with me - but he was rude and told me it was my fault that this happened, and that I should have told him this would be an issue (not like it's his job to know, right?). So I try correcting the issue with the Secretary of State, by re-doing the registration, but no, the Secretary of State won't let me fix it because Honda is the lien-holder (due to the auto loan) and THEY must be the ones to correct it. Contact the guy at the dealer again, but he says it's out of his control, not something he deals with. I inform him that someone at Honda must be able to fix this, so he gives me the 800 number for Honda corporate. Contact them - they can't help, they say to go to the dealer. I protest that the dealer refused to help me, so they reach out to the dealer themselves. Turns out, there's someone at the dealer that specifically deals with titles and registration (imagine that). Then I talk to this guy, who tells me this should have been resolved at the loan signing. He makes some calls, then tells me to go get a new license plate for a $50 or so fee at the Secretary of State. I go back to the Secretary of State - and they're confused by the whole thing, admitting that Honda made mistakes. Long story short, the Sec of State agreed to make the whole thing go away when I provided my lease and loan documents - I think out of the kindness of their hearts and a lot of sympathy. I followed up with Honda to let them know how angry I was, and still haven't gotten a response. Hope this helps. More