Honda of Downtown Chicago

Took my Honda to be checked for rust in the front sub-frame, coolant leak and general inspection whether it was viable to repair the front sub-frame and keep the car. All I got was a video and very sub-frame, coolant leak and general inspection whether it was viable to repair the front sub-frame and keep the car. All I got was a video and very short, poorly written report stating what I already knew, that the sub-frame was rusted and broken, with additional info on other parts that were rusted. No word on the rear sub-frame, which I had specifically asked about, so I don't know if it was inspected or not. No word on rust on other parts of the car, so I was not given a general opinion about the condition of the car. The inspection was very expensive for literally a 1 min video. I understand it took time to raise and lower the car, but I was charged for 1 full hour for something that Firestone did for free (they told me about the broken sub-frame). I was also charged for 1 h to inspect the coolant leak to receive an inconclusive and useless report. Could there be a leak somewhere or not, who knows? $200 for that. I took my car on a Sat at 11 AM and was told my car was going to be ready that day. Instead, I was asked to return on Monday, after hours and hours waiting in the neighborhood. When I got there on Tuesday morning I still had to wait 1 h for them to close the ticket because the mechanic didn't do it, despite the fact that Glenn called me on Monday to say the car was ready for pick up. Despite paying $400 I was not allowed to talk to the mechanic. All I got was the 1 min video and the poorly written report. At my local mechanic I can talk to the person who actually serviced my car, much better. This dealership makes me want to never buy a Honda again. More

Plaisant and rapid service, I suggest a service of car washing Je customer will be happy to get his car clean washing Je customer will be happy to get his car clean More

I had a coupon for oil change including 20$ discount, car wash and vacuum. Non of them happened. I paid the full price , no car wash, no vacuum wash and vacuum. Non of them happened. I paid the full price , no car wash, no vacuum More

Service was excellent. Really appreciated service representative. He was very helpful. Would recommend to friends and family. Really appreciated service representative. He was very helpful. Would recommend to friends and family. More

People in both sales and service were super friendly! Hondas are super popular these days, though, so give yourself plenty of time! Hondas are super popular these days, though, so give yourself plenty of time! More

They were very helpful and provided transportation after dropping my car off. Also had great communication during the entire service dropping my car off. Also had great communication during the entire service More

Great location and easy to make appointment and service was quick and complete and Fred Borek was quick to respond and did a great job and I’ve used him for years Thank you GailMeeks was quick and complete and Fred Borek was quick to respond and did a great job and I’ve used him for years Thank you GailMeeks More

They did warranty work quickly however, there was confusion about warranty coverage. The work was still done though. confusion about warranty coverage. The work was still done though. More

Communication around the servicing of my vehicle was poor. They did not tell me it needed parts and would need to be there overnight. I had to follow up 4 times before I received details about the timin poor. They did not tell me it needed parts and would need to be there overnight. I had to follow up 4 times before I received details about the timing of my service More

Always good service but please restore the car wash. Many customers look forward to the service Many customers look forward to the service More