Honda of Downtown Chicago

Unsatisfactory, mediocre service and work was completed. I chose to take my car to the dealership as I assume that the quality of service and attention to detail is a little higher than in any old place I chose to take my car to the dealership as I assume that the quality of service and attention to detail is a little higher than in any old place. Unfortunately, this was not the case. Every step of the way, my experience was mediocre at best. Here is what Honda of Downtown Chicago Missed: The valet service was late, these things happen. However, no one called to tell me to expect a delay until after they were scheduled to arrive. When looking at the "millage in/out," an additional 20 miles were put on my car from when it left the dealership to when it arrived at my house. The trip is 7 miles. This was a little disconcerting. When the vehicle was coming to me, the driver stated the GPS said he'd arrive in 6 minutes. He did not arrive until an hour later. After 45 minutes of waiting, I texted the service manager Fred and received no response. This is minor, but the service advertised on the website said a car wash and interior vacuum were included. However, this was not completed. Do I think the services I purchased were completed? Probably? To the best of the dealership's ability? No. In a way that was satisfactory? No. More

Tracy was wonderful to work with. She didn’t play any games or push me towards something that I’d indicated that I wasn’t interested in. Overall, it was a pleasant experience and woul She didn’t play any games or push me towards something that I’d indicated that I wasn’t interested in. Overall, it was a pleasant experience and would recommend others work with her. More

Our salesman Andrew was really good. I would totally recommend to a best friend. He was kind and not pushy. I would totally recommend to a best friend. He was kind and not pushy. More

The Dealership was flexible about rescheduling my appointment and completed service in a timely manner. appointment and completed service in a timely manner. More

Friendly knowledgeable staff, great location, but parking is a bit of a challenge. Great salesman, Andrew, very friendly and helpful. is a bit of a challenge. Great salesman, Andrew, very friendly and helpful. More

Either there mechanics & technicians who inspect vehicles are severely incompetent or the dealership lies on their inspection reports. This dealership sells faulty used vehicles. are severely incompetent or the dealership lies on their inspection reports. This dealership sells faulty used vehicles. More

They are excellent- knowledgeable and transparent. I have never felt scammed or pushed to pay for anything here. I consider them to be reputable and quality. I have never felt scammed or pushed to pay for anything here. I consider them to be reputable and quality. More

Great place with great people. Took my old 2021 pilot and exchange it with new 2023. Efficient and on time, answered all my questions. Great place to go shop for a car. Highly reco Took my old 2021 pilot and exchange it with new 2023. Efficient and on time, answered all my questions. Great place to go shop for a car. Highly recommend. More

Very nice and smooth process, Fred was very helpful and I did not feel pressured to do anything i didn’t feel comfortable doing. Will be back! did not feel pressured to do anything i didn’t feel comfortable doing. Will be back! More

They always do wonderful work and give you a heads up and explanation on maintenance that is to be due soon explanation on maintenance that is to be due soon More