Honda of Downtown Chicago

Very good service. Service team is transparent about work. Webapp for approvals and videos is easy to use. Plus, i love that there are options to get to/from the dealer Service team is transparent about work. Webapp for approvals and videos is easy to use. Plus, i love that there are options to get to/from the dealer with a valet. More

Gary was an incredible help! I’m not fond of going to dealerships and getting my car serviced, but he was genuinely interested in the well being of my car and made me feel very c I’m not fond of going to dealerships and getting my car serviced, but he was genuinely interested in the well being of my car and made me feel very comfortable. He walked me through every step and went out of his way to ensure that I got the best service possible. More

Service department provides great service, even if they are busy. I felt taken care of are busy. I felt taken care of More

Staff was very friendly, accommodating, and quick. Great service compared to other dealerships I’ve been too. They need their best at meeting my needs. Great service compared to other dealerships I’ve been too. They need their best at meeting my needs. More

We were able to schedule our service in a timely manner and the service advisor kept us updated on the work we had done.We waited for our vehicle and it was done within the time the adviser said it would b and the service advisor kept us updated on the work we had done.We waited for our vehicle and it was done within the time the adviser said it would be. More

Made an appointment online to respond to and schedule a recall safety repair. Dealer was not ready to make repairs currently. Dealer should’ve saved me the time & trips and told me when I made the appointm recall safety repair. Dealer was not ready to make repairs currently. Dealer should’ve saved me the time & trips and told me when I made the appointment. That said, otherwise check in and checkout process was pretty good. Need better review of appointments though to ensure this doesn’t happen again - I was clear about the recall repair in the appointment request - recall is widely communicated in mainstream media and confirmed by the manufacturer upon checking VIN. More

Darrius was amazing. VIP service all the way. I called at 1:15 on a busy Saturday and he still managed to get me in by 2:00. Paid lift to and from my home. He even person VIP service all the way. I called at 1:15 on a busy Saturday and he still managed to get me in by 2:00. Paid lift to and from my home. He even personally drove the car down for me at pickup. Great personality. Made the whole experience a real pleasure. More

Every time I’ve had my car serviced, the staff are helpful, welcoming and actually make a point to only focus on one customer at a time until their questions are answered. helpful, welcoming and actually make a point to only focus on one customer at a time until their questions are answered. More

Awesome place. I would recommend everyone goes here. If I could Rate it I would give it a 10/10 I would recommend everyone goes here. If I could Rate it I would give it a 10/10 More

Quick and fantastic service. Darrius was super helpful and personable. I would recommended these services! Darrius was super helpful and personable. I would recommended these services! More