Honda of Downtown Chicago

I just purchased a used vehicle, and Downtown Honda reassured me of my purchase by providing an thorough inspection with excellent customer service. reassured me of my purchase by providing an thorough inspection with excellent customer service. More

good service experience. been multiple times and are always fast for service and transparent with communication. been multiple times and are always fast for service and transparent with communication. More

It was very hard to communicate with Darrius, I left a few voice mail regarding concerns about fluid level. He never calls back. I have to call many times in order to talk to him. He said my car needs b few voice mail regarding concerns about fluid level. He never calls back. I have to call many times in order to talk to him. He said my car needs brake fluid. I asked him: "Did you actually check it or were you just assuming because of my miles?" 1st he said he check. Then I call Dealer North City Honda and found out I did brake fluid on Aug 2, 2022, at about 83000 miles. Now my car has about 88000 miles. Then I call him and left him a message, but he never call me back. When I came to pick up my car then he said ": I take your words that you did brake fluid". Then he said: "Because not show on record that you did break fluid, so I assume." He should make sure the technician actually check my brake fluid and not assumed. It is bad service advice to customers. More

Dealer was supposed to call me to confirm they had the parts for a rear bumper recall to a Honda and they didn’t I took the car in to ensure my safety before driving to Michigan. I dropped the car for 3 parts for a rear bumper recall to a Honda and they didn’t I took the car in to ensure my safety before driving to Michigan. I dropped the car for 3 hours when they called to tell me the car was ready. Then they didn’t return my call for an hour to send me a complimentary ride link. When I got there they said the car would be down soon and that they had only taken pictures to send to Honda to be evaluated. I could have used the day otherwise for my trip to Michigan. I waited for the car for 20 minutes and asked what was going on They said the battery was dead. There wasn’t a batter problem before I went in. Finally after another 20-25 minutes they brought the car down and ensured me it was fine for my trip. I did feel very uncomfortable starting out knowing I could have battery problems. It was all handled very poorly More

Very welcoming and friendly employees. Everyone was helpful and professional, it was a good experience. Everyone was helpful and professional, it was a good experience. More

Great team of employees, worked diligently to get the deal done. Recommend anyone to purchase from here deal done. Recommend anyone to purchase from here More

Explained the process and gave me all the recommendations I would need to service the next time around. My car was delivered at the exact time I was told. I would need to service the next time around. My car was delivered at the exact time I was told. More

My service Advisor was Excellent he made me fill so special greet me with a big smile from the beginning to my exit he was so professional and Attentive/ Mr Gray Wilson 11 special greet me with a big smile from the beginning to my exit he was so professional and Attentive/ Mr Gray Wilson 11 More

Close to house, gives prompt courteous service at reasonable prices. And has convenient ways to get service reasonable prices. And has convenient ways to get service More

Polite folks. Good quality work. They leave you on thr phone IVR too long though at times. Good quality work. They leave you on thr phone IVR too long though at times. More