Honda of Downtown Chicago

Great staff who are really reliable and good to work with! I’m a ling-time customer. with! I’m a ling-time customer. More

Good. Dont have time for fifteen words so just typing here now at work now Dont have time for fifteen words so just typing here now at work now More

Sales consultant Tracy Holmes and Finance Director Jonathan were both exceptional. No “selling style”. Great listeners. Customer-centric in every way. A real rarity for car dealers. Jonathan were both exceptional. No “selling style”. Great listeners. Customer-centric in every way. A real rarity for car dealers. More

Service dept is incompetent. I spent 5 hours on a Saturday waiting around for an oil change. Sales dept is unhelpful - all they want is to buy my used Honda at a garbage low ball I spent 5 hours on a Saturday waiting around for an oil change. Sales dept is unhelpful - all they want is to buy my used Honda at a garbage low ball price and put me into a high interest loan on a new vehicle. More

Friendly, polite, answers questions, sent text messages in a timely manner, phone calls go straight to voicemail in a timely manner, phone calls go straight to voicemail More

I scheduled an appointment for an oil change and routine check up, arrived 15 minutes early and was promptly assisted. My attendant was friendly and helpful. However, I checked in on the progress of the check up, arrived 15 minutes early and was promptly assisted. My attendant was friendly and helpful. However, I checked in on the progress of the oil change 4 hours later to be told they were pacing at about 3-4 hours. I waited another 2 hours, reached out again to be told it would be an additional two hours. I had no choice but to promptly come back to pick up my car without it ever even being serviced. To say this experience was completely unacceptable would be an understatement. This is at least the third time I’ve come to have my Honda serviced here, but I will never bring it here again. More

Very friendly staff that gave us great options in a comfortable setting. We didn’t feel pressured. comfortable setting. We didn’t feel pressured. More

2nd leased vehicle from this dealership and this salesman. Excellent all the way around. Easy as pie. salesman. Excellent all the way around. Easy as pie. More

The representative did not explain anything. It almost seem like he just wanted my money and get out. It almost seem like he just wanted my money and get out. More

Information I gave was not relayed to the technician. An expensive repair was recommended which was probably not necessary. They called to tell me the car was ready, but it was not. An expensive repair was recommended which was probably not necessary. They called to tell me the car was ready, but it was not. More