Honda of Downtown Chicago

Good experience bringing my car there. Everyone was respectful and helpful! They knew I was from out of town and they worked with me to get my car working well to get me back home. Everyone was respectful and helpful! They knew I was from out of town and they worked with me to get my car working well to get me back home. More

The team at Honda of Downtown Chicago was very professional. They made buying a new car an enjoyable experience. professional. They made buying a new car an enjoyable experience. More

Not transparent with work suggested to be performed with my wife. Non-critical work was suggested during oil change and was not clearly communicated to my wife that additional work suggested was not connect my wife. Non-critical work was suggested during oil change and was not clearly communicated to my wife that additional work suggested was not connected to oil change. More

Not a bad experience or bad pricing. Was expecting to get a car wash with the oil change. Was expecting to get a car wash with the oil change. More

My wife brought our car in for an oil change and she was told it would be 2 hours. At 2 and 1/2 hours I called and they were “about to call” and that they recommended we need wiper blades. I said we will wa told it would be 2 hours. At 2 and 1/2 hours I called and they were “about to call” and that they recommended we need wiper blades. I said we will wait and that my wife will need the car as soon as possible to pick up our daughter who is sick at school. “Sure, car will be ready at 2:00 pm”. My wife paid for the service at 1:50 pm and at 2:30 pm she was still waiting for the car. She went to find the service rep and he was not there and someone called to check on the car. “Oh, it hasn’t been washed yet…”. At 2:35 pm she got the car. Waited 45 minutes after paying. Dealerships moan about how people get service elsewhere yet treat customers this way. And it won’t change. More

Gouges on interior where I think they pryed panel off and contents of storage bin tossed on floor. On hold 35min to find out if car ready while drove there only to find out car wouldn’t be ready till next contents of storage bin tossed on floor. On hold 35min to find out if car ready while drove there only to find out car wouldn’t be ready till next day. More

The people here are excellent. They walk you through the required maintenance and make you feel informed before making decisions. They walk you through the required maintenance and make you feel informed before making decisions. More

Easy checking in and check out. Gary texted me his phone number in case I had questions. Also my car came very quickly once all paperwork had been done. Gary texted me his phone number in case I had questions. Also my car came very quickly once all paperwork had been done. More

Fred, my service advisor, was friendly and provided good information about current situation and suggestions for moving forward. information about current situation and suggestions for moving forward. More

Great communication and easy to schedule service. They were able to address a recall within 24 hours. They were able to address a recall within 24 hours. More