Honda of Downtown Chicago

Glenn in service is great. Courteous and competent. Prices are high, but at least some of the staff are nice Courteous and competent. Prices are high, but at least some of the staff are nice More

Always seem to find extra service needed every time I come in. That said, repairs are done well and appts are timely. Car came back dirty, not appreciated after spending so much for repairs. VW service f come in. That said, repairs are done well and appts are timely. Car came back dirty, not appreciated after spending so much for repairs. VW service folks helped me out and made sure my care was washed even though I have a Honda More

Professional, experienced services. On time caring and empathetic to the needs of the customers, Thanks On time caring and empathetic to the needs of the customers, Thanks More

Professional, courteous, efficient experience right from booking appointment to delivery. Sharika & Eric have significantly contributed to this experience. booking appointment to delivery. Sharika & Eric have significantly contributed to this experience. More

I primarily dealt with Glenn. He was awesome in explaining the needed repairs. And he updated via text and phone on the status of my vehicle’s readiness. He was awesome in explaining the needed repairs. And he updated via text and phone on the status of my vehicle’s readiness. More

Provided excellent service. Staff was professional and efficient. Very short wait for service to be completed.. Staff was professional and efficient. Very short wait for service to be completed.. More

Very attentive. Ready a day late but they made some compensations. Lower price than I was quoted. Ready a day late but they made some compensations. Lower price than I was quoted. More

Green was a pleasure to work with and real professional about everything would likely come back and do business with you again! about everything would likely come back and do business with you again! More

They were so helpful and able to take care of everything we needed quickly and at short notice. we needed quickly and at short notice. More

Not first time using this service dept, but first time using it since purchasing new car which happened to be newly designed HRV for 2023. So when rear windshield spontaneously exploded and they initiall using it since purchasing new car which happened to be newly designed HRV for 2023. So when rear windshield spontaneously exploded and they initially told me I would have to pay for it even though I’ve only had the car 10 months, I was upset. I filed complaints with NHTSA and Honda corporate offices. They also were going to charge me for the oil change I requested and tire rotation they recommended. I pushed back on that too because those services should have been covered by Service Pass for all 2023+ cars. Once I escalated these concerns, the dealership responded quickly and confirmed maintenance and repair of window would be completed at no charge. They also fixed problem with loose door panel at no charge. So although it was a rough start and I had to be my own advocate, they did follow through. I just hope there is no recurring defect with the rear windshield as has been reported online More